DELL CLIENT FOUNDATION FINAL EXAM 2026
QUESTIONS AND ANSWERS FIRM A+
✔✔Identify the primary storage devices. (Select 2) - ✔✔Cache
RAM
✔✔Which is the easiest way to verify the functionality of motherboard during memory
failure? - ✔✔By removing the memory module.
✔✔What should a user do to preserve BIOS settings before recovering the system? -
✔✔Set the "Reset NVRAM" option to "Disabled" before starting the recovery process.
✔✔If you are attending a service call and see faint white lines on the screen, which
process will you initiate? - ✔✔LCD BIST
✔✔What is the status of the power LED when a motherboard failure has occurred in
Vostro 3710? - ✔✔Amber, white (2, 6)
✔✔Which of these is a probable point of failure when troubleshooting monitor issues?
(Select 2) - ✔✔Cables
Monitor
✔✔How do you initiate RTC reset? - ✔✔Connect System to an AC Power -> Keep the
system in a power off state -> Press & hold the power button for 30-35 Seconds ->
Release the power button to initiate RTC Reset.
✔✔To prevent CPU pins from bending or any damage to the motherboard, technicians
must ensure that: (Select 2) - ✔✔CPU cover is placed back covering the CPU socket.
ESD bag is used for repackaging.
✔✔A chipset is a set of electronic components in an integrated circuit, which manages
the data flow between the _____________, _____________ and _____________.
(Select 3) - ✔✔Memory
Processor
Peripherals
✔✔Which of the following is the correct way to trigger BIOS Recovery? - ✔✔For
desktops, power on the system and hold down "CTRL + Esc" Key.
, ✔✔ Which of these are a part of the recommended practices while attending service
calls? (Select 2) - ✔✔Whenever possible, swap with a good known part to test
functionality.
Hard drive/SSD failures can be confirmed by running ePSA or SupportAssist | Onboard
Diagnostics Quick Test.
✔✔Which of the following are the Pre-boot system diagnostics? (Select 2) - ✔✔ePSA.
SupportAssist | On-board Diagnostics.
✔✔Select the steps involved in unpacking parts. (Select 2) - ✔✔Place the box on a
secure surface and break the tamper proof seal with a safe tool. Carefully open the
package top or lid.
All parts must be handled by lifting and holding from the edges or sides. Avoid touching
the surface or bottom of the parts.
✔✔The BIOS Recovery (via HDD) does not support recovery from _________ and
______. (Select 2) - ✔✔Hard Disk Drive with password set.
Encrypted Hard Drive.
✔✔How do you access BIOS/System Setup using F12 method? (Select 2) - ✔✔Power
on the system. When the Dell logo appears, tap the F12 key to access the one-time
boot menu.
Select BIOS Setup on the menu and press the Enter key.
✔✔Which of these is the recommended combination for cleaning electronic components
of the system? - ✔✔Isopropyl alcohol and lint free cloth
✔✔Which out of these is a probable point of failure for a no power issue in laptops?
(Select 2) - ✔✔AC Adapter
Frayed pins
✔✔A customer is getting a "No bootable device found" message while powering on the
system. Which option under the BIOS would help to fix this issue? - ✔✔Boot
Configuration.
✔✔Which of the following are valid steps in launching ePSA diagnostics? (Select 2) -
✔✔Use the up and down arrow keys to select Diagnostics on the menu and press the
Enter key.
QUESTIONS AND ANSWERS FIRM A+
✔✔Identify the primary storage devices. (Select 2) - ✔✔Cache
RAM
✔✔Which is the easiest way to verify the functionality of motherboard during memory
failure? - ✔✔By removing the memory module.
✔✔What should a user do to preserve BIOS settings before recovering the system? -
✔✔Set the "Reset NVRAM" option to "Disabled" before starting the recovery process.
✔✔If you are attending a service call and see faint white lines on the screen, which
process will you initiate? - ✔✔LCD BIST
✔✔What is the status of the power LED when a motherboard failure has occurred in
Vostro 3710? - ✔✔Amber, white (2, 6)
✔✔Which of these is a probable point of failure when troubleshooting monitor issues?
(Select 2) - ✔✔Cables
Monitor
✔✔How do you initiate RTC reset? - ✔✔Connect System to an AC Power -> Keep the
system in a power off state -> Press & hold the power button for 30-35 Seconds ->
Release the power button to initiate RTC Reset.
✔✔To prevent CPU pins from bending or any damage to the motherboard, technicians
must ensure that: (Select 2) - ✔✔CPU cover is placed back covering the CPU socket.
ESD bag is used for repackaging.
✔✔A chipset is a set of electronic components in an integrated circuit, which manages
the data flow between the _____________, _____________ and _____________.
(Select 3) - ✔✔Memory
Processor
Peripherals
✔✔Which of the following is the correct way to trigger BIOS Recovery? - ✔✔For
desktops, power on the system and hold down "CTRL + Esc" Key.
, ✔✔ Which of these are a part of the recommended practices while attending service
calls? (Select 2) - ✔✔Whenever possible, swap with a good known part to test
functionality.
Hard drive/SSD failures can be confirmed by running ePSA or SupportAssist | Onboard
Diagnostics Quick Test.
✔✔Which of the following are the Pre-boot system diagnostics? (Select 2) - ✔✔ePSA.
SupportAssist | On-board Diagnostics.
✔✔Select the steps involved in unpacking parts. (Select 2) - ✔✔Place the box on a
secure surface and break the tamper proof seal with a safe tool. Carefully open the
package top or lid.
All parts must be handled by lifting and holding from the edges or sides. Avoid touching
the surface or bottom of the parts.
✔✔The BIOS Recovery (via HDD) does not support recovery from _________ and
______. (Select 2) - ✔✔Hard Disk Drive with password set.
Encrypted Hard Drive.
✔✔How do you access BIOS/System Setup using F12 method? (Select 2) - ✔✔Power
on the system. When the Dell logo appears, tap the F12 key to access the one-time
boot menu.
Select BIOS Setup on the menu and press the Enter key.
✔✔Which of these is the recommended combination for cleaning electronic components
of the system? - ✔✔Isopropyl alcohol and lint free cloth
✔✔Which out of these is a probable point of failure for a no power issue in laptops?
(Select 2) - ✔✔AC Adapter
Frayed pins
✔✔A customer is getting a "No bootable device found" message while powering on the
system. Which option under the BIOS would help to fix this issue? - ✔✔Boot
Configuration.
✔✔Which of the following are valid steps in launching ePSA diagnostics? (Select 2) -
✔✔Use the up and down arrow keys to select Diagnostics on the menu and press the
Enter key.
