DELL CLIENT FOUNDATION UPDATED EXAMS SCRIPT
QUESTIONS AND ANSWERS FIRM A+
✔✔Which of the following is true about Pre-Boot System Diagnostics? (Select 3) -
✔✔When BIOS detects an abnormal condition on the boot, it automatically runs the
Pre-Boot System Diagnostics tests.
The diagnostics go through every detected hardware component and notifies the user of
any errors.
Pre-boot system Diagnostics tests your hardware without using the operating system.
✔✔Which out of these is a probable point of failure for a no power issue in desktops?
(Select 2) - ✔✔Power outlet
PSU
✔✔Identify the architecture of the Vostro 3520 that is assigned to you for a service call.
- ✔✔Intel.
✔✔You have reached the customer site to replace SSD. What will be your first logical
step in attending this service call? - ✔✔Run ePSA or SupportAssist diagnostics.
✔✔You are assigned to replace the display of an Inspiron 3521. Identify the correct
display size of the laptop from the model's name. - ✔✔15 inches.
✔✔What are the key functions of the SupportAssist for Home PCs? (Select 2) -
✔✔Prevent security threats, monitor and detect hardware failures.
Identify the driver updates available for the system.
✔✔Identify the statement that is TRUE about Intel Optane Memory? - ✔✔It is a system
acceleration solution for 7th Gen (or newer) Intel Core-I processor and Chipset
platforms.
✔✔PC Doctor USB solution offers ______, _______ and _______. (Select 3) -
✔✔Bootable Diagnostics.
Individual Diagnostics.
Windows Diagnostics.
✔✔____________ provides a quick option to temporarily disable the protection on the
system drive for servicing. - ✔✔Suspend Encryption
, ✔✔For Vostro 5890, under which option of the BIOS Setup Utility can one find the
'BIOS Recovery from Hard Drive' option? - ✔✔Update, Recovery
✔✔When would you run the RMA Shim tool on a Chromebook? - ✔✔In the event of
system board replacement.
✔✔How do you access BIOS and System Setup on Latitude portable systems without a
keyboard during service call? - ✔✔Press the power button and press the Volume Down
button before the Dell logo is displayed.
✔✔Which are the common reasons affecting memory performance? (Select 2) -
✔✔Improper seating of memory module
Defective memory socket
✔✔If recovery image from both system's primary hard drive and external USB key is
present, the BIOS Recovery tool will recover from the external USB. - ✔✔TRUE
✔✔What is BIOS Auto-Recovery? - ✔✔BIOS Auto-Recovery is an automatic recovery
process occurring if BIOS image integrity has failed while booting, provided the BIOS
Auto-Recovery feature from hard drive is enabled in BIOS.
✔✔How do you perform a Latitude Self-Heal Recovery? - ✔✔Unplug the AC adapter &
remove primary battery --> Disconnect coin-cell (CMOS) battery --> Release the flea
power --> Plug-in the AC adapter.
✔✔You are at the customer place to fix Vostro 5320 CMOS battery failure. What is the
LED code blinking pattern for this issue? - ✔✔3,1
✔✔You are at the customer's place to service XPS 9315 system board. Which digit
represents the series of the laptop in the model's name? - ✔✔9.
✔✔Customer's desktop (OptiPlex 5490 AIO) is flashing a 3,3 LED error code during the
service call. Which section under the service manual will help you get the information
about the Diagnostic LED behavior? - ✔✔Troubleshooting.
✔✔Identify the primary storage devices. (Select 2) - ✔✔Cache
RAM
✔✔Which is the easiest way to verify the functionality of motherboard during memory
failure? - ✔✔By removing the memory module.
QUESTIONS AND ANSWERS FIRM A+
✔✔Which of the following is true about Pre-Boot System Diagnostics? (Select 3) -
✔✔When BIOS detects an abnormal condition on the boot, it automatically runs the
Pre-Boot System Diagnostics tests.
The diagnostics go through every detected hardware component and notifies the user of
any errors.
Pre-boot system Diagnostics tests your hardware without using the operating system.
✔✔Which out of these is a probable point of failure for a no power issue in desktops?
(Select 2) - ✔✔Power outlet
PSU
✔✔Identify the architecture of the Vostro 3520 that is assigned to you for a service call.
- ✔✔Intel.
✔✔You have reached the customer site to replace SSD. What will be your first logical
step in attending this service call? - ✔✔Run ePSA or SupportAssist diagnostics.
✔✔You are assigned to replace the display of an Inspiron 3521. Identify the correct
display size of the laptop from the model's name. - ✔✔15 inches.
✔✔What are the key functions of the SupportAssist for Home PCs? (Select 2) -
✔✔Prevent security threats, monitor and detect hardware failures.
Identify the driver updates available for the system.
✔✔Identify the statement that is TRUE about Intel Optane Memory? - ✔✔It is a system
acceleration solution for 7th Gen (or newer) Intel Core-I processor and Chipset
platforms.
✔✔PC Doctor USB solution offers ______, _______ and _______. (Select 3) -
✔✔Bootable Diagnostics.
Individual Diagnostics.
Windows Diagnostics.
✔✔____________ provides a quick option to temporarily disable the protection on the
system drive for servicing. - ✔✔Suspend Encryption
, ✔✔For Vostro 5890, under which option of the BIOS Setup Utility can one find the
'BIOS Recovery from Hard Drive' option? - ✔✔Update, Recovery
✔✔When would you run the RMA Shim tool on a Chromebook? - ✔✔In the event of
system board replacement.
✔✔How do you access BIOS and System Setup on Latitude portable systems without a
keyboard during service call? - ✔✔Press the power button and press the Volume Down
button before the Dell logo is displayed.
✔✔Which are the common reasons affecting memory performance? (Select 2) -
✔✔Improper seating of memory module
Defective memory socket
✔✔If recovery image from both system's primary hard drive and external USB key is
present, the BIOS Recovery tool will recover from the external USB. - ✔✔TRUE
✔✔What is BIOS Auto-Recovery? - ✔✔BIOS Auto-Recovery is an automatic recovery
process occurring if BIOS image integrity has failed while booting, provided the BIOS
Auto-Recovery feature from hard drive is enabled in BIOS.
✔✔How do you perform a Latitude Self-Heal Recovery? - ✔✔Unplug the AC adapter &
remove primary battery --> Disconnect coin-cell (CMOS) battery --> Release the flea
power --> Plug-in the AC adapter.
✔✔You are at the customer place to fix Vostro 5320 CMOS battery failure. What is the
LED code blinking pattern for this issue? - ✔✔3,1
✔✔You are at the customer's place to service XPS 9315 system board. Which digit
represents the series of the laptop in the model's name? - ✔✔9.
✔✔Customer's desktop (OptiPlex 5490 AIO) is flashing a 3,3 LED error code during the
service call. Which section under the service manual will help you get the information
about the Diagnostic LED behavior? - ✔✔Troubleshooting.
✔✔Identify the primary storage devices. (Select 2) - ✔✔Cache
RAM
✔✔Which is the easiest way to verify the functionality of motherboard during memory
failure? - ✔✔By removing the memory module.
