[SALESFORCE ADMINISTRATOR EXAM PREP] – QUESTIONS
AND ANSWERS | VERIFIED AND WELL DETAILED ANSWERS |
PLUS RATIONALES | GUARANTEED PASS | LATEST EXAM
UPDATE | EXAM PREP | STUDY GUIDE | PRACTICE TEST
1. A Salesforce administrator needs to restrict users from viewing salary information stored in
a custom object. Which feature should be used to control access at the record level?
A. Profiles
B. Permission Sets
C. Role Hierarchy
D. Organization-Wide Defaults
════════════════════
Correct Answer: D. Organization-Wide Defaults
Rationale:
Organization-Wide Defaults (OWD) establish the baseline level of access for records in
Salesforce and are the primary mechanism for controlling record-level security. Setting the
object to Private ensures users can only view records they own or are shared with. Profiles
and Permission Sets control object and field permissions, not individual record visibility. Role
Hierarchy may expand access but does not establish the default restriction.
════════════════════
2. A sales manager wants automatic email notifications sent whenever an Opportunity
reaches the “Closed Won” stage. Which automation tool should an administrator
recommend?
A. Validation Rule
B. Flow Builder
C. Escalation Rule
D. Assignment Rule
════════════════════
Correct Answer: B. Flow Builder
Rationale:
Flow Builder is the recommended Salesforce automation tool for sending email alerts and
performing actions based on record changes. A record-triggered flow can monitor
,Opportunity stage changes and send notifications automatically. Validation Rules prevent
data entry, Escalation Rules are used primarily for Cases, and Assignment Rules route leads or
cases rather than trigger email workflows for Opportunities.
════════════════════
3. A company wants sales representatives to see only their own leads while managers can see
all leads owned by their teams. What is the best solution?
A. Public Read/Write Sharing Model
B. Manual Sharing
C. Private Sharing Model with Role Hierarchy
D. Territory Management Only
════════════════════
Correct Answer: C. Private Sharing Model with Role Hierarchy
Rationale:
Using a Private sharing model restricts lead visibility to the record owner, while the Role
Hierarchy grants managers visibility into records owned by subordinates. This approach
follows Salesforce security best practices. Public Read/Write would expose records
unnecessarily, Manual Sharing is difficult to maintain at scale, and Territory Management
alone would not fully address managerial hierarchy access requirements.
════════════════════
4. An administrator accidentally deleted a custom field from the Account object. How long can
the field typically be restored from the Recycle Bin before permanent deletion?
A. 7 days
B. 15 days
C. 30 days
D. 45 days
════════════════════
Correct Answer: B. 15 days
Rationale:
Deleted custom fields can generally be restored within 15 days before permanent removal
from Salesforce. This recovery window helps administrators recover accidentally deleted
metadata. Thirty days applies more commonly to data records in the Recycle Bin, not deleted
custom fields specifically.
,════════════════════
5. A company needs to ensure that every Opportunity has a value entered for “Expected Close
Date” before saving. Which feature should be used?
A. Formula Field
B. Workflow Rule
C. Validation Rule
D. Sharing Rule
════════════════════
Correct Answer: C. Validation Rule
Rationale:
Validation Rules enforce data quality by preventing records from being saved unless specified
conditions are met. Requiring an Expected Close Date is a classic use case. Formula Fields
calculate values, Workflow Rules automate actions after save, and Sharing Rules manage
access rather than data completeness.
════════════════════
6. Which report format allows users to group rows and display subtotals in Salesforce?
A. Tabular
B. Matrix
C. Joined
D. Summary
════════════════════
Correct Answer: D. Summary
Rationale:
Summary reports support row grouping and subtotals, making them useful for analyzing
grouped data such as Opportunities by Stage. Tabular reports display simple lists, Matrix
reports support grouping by rows and columns, and Joined reports combine multiple report
blocks.
════════════════════
7. A support manager wants high-priority cases to be automatically routed to senior agents.
Which feature should be configured?
A. Web-to-Lead
B. Case Assignment Rules
, C. Sharing Settings
D. Approval Processes
════════════════════
Correct Answer: B. Case Assignment Rules
Rationale:
Case Assignment Rules automatically route cases to users or queues based on defined criteria
such as priority or product type. This ensures efficient case distribution. Approval Processes
are for approvals, Sharing Settings manage visibility, and Web-to-Lead is unrelated to case
routing.
════════════════════
8. An administrator wants to prevent duplicate contacts from being created in Salesforce.
Which two features work together to accomplish this goal?
A. Validation Rules and Profiles
B. Duplicate Rules and Matching Rules
C. Workflow Rules and Queues
D. Record Types and Page Layouts
════════════════════
Correct Answer: B. Duplicate Rules and Matching Rules
Rationale:
Matching Rules identify potential duplicate records based on defined criteria, while Duplicate
Rules determine what happens when duplicates are detected, such as blocking or warning
users. Together they form Salesforce’s duplicate management framework.
════════════════════
9. Which dashboard component is best suited for displaying progress toward a sales quota?
A. Table
B. Metric
C. Gauge
D. Donut Chart
════════════════════
Correct Answer: C. Gauge
Rationale:
AND ANSWERS | VERIFIED AND WELL DETAILED ANSWERS |
PLUS RATIONALES | GUARANTEED PASS | LATEST EXAM
UPDATE | EXAM PREP | STUDY GUIDE | PRACTICE TEST
1. A Salesforce administrator needs to restrict users from viewing salary information stored in
a custom object. Which feature should be used to control access at the record level?
A. Profiles
B. Permission Sets
C. Role Hierarchy
D. Organization-Wide Defaults
════════════════════
Correct Answer: D. Organization-Wide Defaults
Rationale:
Organization-Wide Defaults (OWD) establish the baseline level of access for records in
Salesforce and are the primary mechanism for controlling record-level security. Setting the
object to Private ensures users can only view records they own or are shared with. Profiles
and Permission Sets control object and field permissions, not individual record visibility. Role
Hierarchy may expand access but does not establish the default restriction.
════════════════════
2. A sales manager wants automatic email notifications sent whenever an Opportunity
reaches the “Closed Won” stage. Which automation tool should an administrator
recommend?
A. Validation Rule
B. Flow Builder
C. Escalation Rule
D. Assignment Rule
════════════════════
Correct Answer: B. Flow Builder
Rationale:
Flow Builder is the recommended Salesforce automation tool for sending email alerts and
performing actions based on record changes. A record-triggered flow can monitor
,Opportunity stage changes and send notifications automatically. Validation Rules prevent
data entry, Escalation Rules are used primarily for Cases, and Assignment Rules route leads or
cases rather than trigger email workflows for Opportunities.
════════════════════
3. A company wants sales representatives to see only their own leads while managers can see
all leads owned by their teams. What is the best solution?
A. Public Read/Write Sharing Model
B. Manual Sharing
C. Private Sharing Model with Role Hierarchy
D. Territory Management Only
════════════════════
Correct Answer: C. Private Sharing Model with Role Hierarchy
Rationale:
Using a Private sharing model restricts lead visibility to the record owner, while the Role
Hierarchy grants managers visibility into records owned by subordinates. This approach
follows Salesforce security best practices. Public Read/Write would expose records
unnecessarily, Manual Sharing is difficult to maintain at scale, and Territory Management
alone would not fully address managerial hierarchy access requirements.
════════════════════
4. An administrator accidentally deleted a custom field from the Account object. How long can
the field typically be restored from the Recycle Bin before permanent deletion?
A. 7 days
B. 15 days
C. 30 days
D. 45 days
════════════════════
Correct Answer: B. 15 days
Rationale:
Deleted custom fields can generally be restored within 15 days before permanent removal
from Salesforce. This recovery window helps administrators recover accidentally deleted
metadata. Thirty days applies more commonly to data records in the Recycle Bin, not deleted
custom fields specifically.
,════════════════════
5. A company needs to ensure that every Opportunity has a value entered for “Expected Close
Date” before saving. Which feature should be used?
A. Formula Field
B. Workflow Rule
C. Validation Rule
D. Sharing Rule
════════════════════
Correct Answer: C. Validation Rule
Rationale:
Validation Rules enforce data quality by preventing records from being saved unless specified
conditions are met. Requiring an Expected Close Date is a classic use case. Formula Fields
calculate values, Workflow Rules automate actions after save, and Sharing Rules manage
access rather than data completeness.
════════════════════
6. Which report format allows users to group rows and display subtotals in Salesforce?
A. Tabular
B. Matrix
C. Joined
D. Summary
════════════════════
Correct Answer: D. Summary
Rationale:
Summary reports support row grouping and subtotals, making them useful for analyzing
grouped data such as Opportunities by Stage. Tabular reports display simple lists, Matrix
reports support grouping by rows and columns, and Joined reports combine multiple report
blocks.
════════════════════
7. A support manager wants high-priority cases to be automatically routed to senior agents.
Which feature should be configured?
A. Web-to-Lead
B. Case Assignment Rules
, C. Sharing Settings
D. Approval Processes
════════════════════
Correct Answer: B. Case Assignment Rules
Rationale:
Case Assignment Rules automatically route cases to users or queues based on defined criteria
such as priority or product type. This ensures efficient case distribution. Approval Processes
are for approvals, Sharing Settings manage visibility, and Web-to-Lead is unrelated to case
routing.
════════════════════
8. An administrator wants to prevent duplicate contacts from being created in Salesforce.
Which two features work together to accomplish this goal?
A. Validation Rules and Profiles
B. Duplicate Rules and Matching Rules
C. Workflow Rules and Queues
D. Record Types and Page Layouts
════════════════════
Correct Answer: B. Duplicate Rules and Matching Rules
Rationale:
Matching Rules identify potential duplicate records based on defined criteria, while Duplicate
Rules determine what happens when duplicates are detected, such as blocking or warning
users. Together they form Salesforce’s duplicate management framework.
════════════════════
9. Which dashboard component is best suited for displaying progress toward a sales quota?
A. Table
B. Metric
C. Gauge
D. Donut Chart
════════════════════
Correct Answer: C. Gauge
Rationale:
