WGU C215 Operations Management
PVDC Exam Latest Update 2026
Questions and Correct Answers Rated
A+
Which definition is used for quality, evaluates how well a product
performs its intended function? -Answer-Fitness for use
14 points for quality improvement -Answer-Which total quality
management (TQM) process was developed to stress management's
responsibility for quality?
ISO 9000 -Answer-Set of international standards on quality
management and quality assurance, critical to international business
-TQM process consists of 13 published standards and guidelines
-Like when joint commission shows up at the hospitals
Checklist -Answer-A list of common defects and the number of
observed occurrences of these defects.
scatter diagram -Answer-a plot of two variables showing whether they
are related
Control Chart -Answer-A graph that shows whether a sample of data
falls within the common or normal range of variation.
mean -Answer-A statistical measure of central tendency, or average,
based on dividing a total by the number of individual cases.
,assignable causes of variation -Answer--Causes can be identified and
eliminated
-e.g. poor employee training, worn tool, machine needing repair
common causes or random -Answer-Stuff you cannot identify
-Random causes that we cannot identify, unavoidable
Cpk measures -Answer-How close one is to a target and how
consistent one is with the average performance.
-How closely it measures
Six Sigma -Answer-Technical tolls and people involvement
The empirical rule, 3 standard deviations. This is 3 sigma's.
6 sigmas and you are almost at 100%
DMAIC
DMAIC (Define, Measure, Analyze, Improve, Control) -Answer-a six
sigma process that outlines the steps that should be followed to
improve an existing business process
define stage -Answer-includes the voice of the customer and value
stream
Job Design -Answer-It does not have anything to do with people.
-The process by which managers decide how to divide tasks into
specific jobs
waiting time -Answer--Screen patients and fast track those with minor
ailments
-amount of time a process has been waiting in the ready queue
Service location decisions -Answer--proximity to customers
, -Quality of life issues
proximity to customers -Answer--key factor of a location analysis for a
service company
-if you need to have a car repaired, you wont drive too far.
Capacity Planning -Answer-Hospital- Capacity is beds and output is
the patients. If you have 1 pt for 2 days and one for 3 days. The output
is how many patients and not how many beds we have.
capacity utilization -Answer-are you using more workers and what are
your resources? Measures how much of the available capacity is
actually being used. Measures effectiveness.
Capacity Focus -Answer-facilities that are small, specialized, and
focused on a narrow set of objectives.
effective capacity -Answer-
capacity measurement at the best operating level -Answer-when the
average unit cost is minimized
center of gravity approach -Answer-an approach for locating a single
facility that minimizes the distance to existing facilities.
-use the breakeven analysis -how many units needed to manufacture
to breakeven.
break-even analysis -Answer-the process of determining the number
of units a firm must sell to cover all costs. Considers fixed costs,
variable costs.eg Fed EX is in Tennessee so it will be in the middle
PVDC Exam Latest Update 2026
Questions and Correct Answers Rated
A+
Which definition is used for quality, evaluates how well a product
performs its intended function? -Answer-Fitness for use
14 points for quality improvement -Answer-Which total quality
management (TQM) process was developed to stress management's
responsibility for quality?
ISO 9000 -Answer-Set of international standards on quality
management and quality assurance, critical to international business
-TQM process consists of 13 published standards and guidelines
-Like when joint commission shows up at the hospitals
Checklist -Answer-A list of common defects and the number of
observed occurrences of these defects.
scatter diagram -Answer-a plot of two variables showing whether they
are related
Control Chart -Answer-A graph that shows whether a sample of data
falls within the common or normal range of variation.
mean -Answer-A statistical measure of central tendency, or average,
based on dividing a total by the number of individual cases.
,assignable causes of variation -Answer--Causes can be identified and
eliminated
-e.g. poor employee training, worn tool, machine needing repair
common causes or random -Answer-Stuff you cannot identify
-Random causes that we cannot identify, unavoidable
Cpk measures -Answer-How close one is to a target and how
consistent one is with the average performance.
-How closely it measures
Six Sigma -Answer-Technical tolls and people involvement
The empirical rule, 3 standard deviations. This is 3 sigma's.
6 sigmas and you are almost at 100%
DMAIC
DMAIC (Define, Measure, Analyze, Improve, Control) -Answer-a six
sigma process that outlines the steps that should be followed to
improve an existing business process
define stage -Answer-includes the voice of the customer and value
stream
Job Design -Answer-It does not have anything to do with people.
-The process by which managers decide how to divide tasks into
specific jobs
waiting time -Answer--Screen patients and fast track those with minor
ailments
-amount of time a process has been waiting in the ready queue
Service location decisions -Answer--proximity to customers
, -Quality of life issues
proximity to customers -Answer--key factor of a location analysis for a
service company
-if you need to have a car repaired, you wont drive too far.
Capacity Planning -Answer-Hospital- Capacity is beds and output is
the patients. If you have 1 pt for 2 days and one for 3 days. The output
is how many patients and not how many beds we have.
capacity utilization -Answer-are you using more workers and what are
your resources? Measures how much of the available capacity is
actually being used. Measures effectiveness.
Capacity Focus -Answer-facilities that are small, specialized, and
focused on a narrow set of objectives.
effective capacity -Answer-
capacity measurement at the best operating level -Answer-when the
average unit cost is minimized
center of gravity approach -Answer-an approach for locating a single
facility that minimizes the distance to existing facilities.
-use the breakeven analysis -how many units needed to manufacture
to breakeven.
break-even analysis -Answer-the process of determining the number
of units a firm must sell to cover all costs. Considers fixed costs,
variable costs.eg Fed EX is in Tennessee so it will be in the middle
