POLL & EXAMPLE CVPM TEST QUESTIONS
AND ANSWERS 100% CORRECT!!
,What are the three one on one interviews discussed in this section?
a. Competency, Informational, Behavioral.
b. Competency, Situational, Behavioral. c. Competency, Direct, Situational. - ANSWER
B. Competency, Situational, Behavioral.
_________ refers to the degree to which the test actually measures what it claims to
measure.
a. Validity
b. Tenability
c. Reliability - ANSWER A. Validity
A pre-adverse action letter should be used when?
a. When considering not hiring a candidate due to details revealed in a pre-employment
background check.
b. To advise a candidate they will not be hired due to details revealed in the pre-
employment background check.
c. To request further detail/clarification on the candidate from the background
investigation company when considering not hiring a candidate due to details on the
initial background check. - ANSWER A. When considering not hiring a candidate due to
details revealed in a pre-employment background check.
______________ is the planned and executed process of welcoming, orienting and
training a new employee
a. Phase training one.
b. Orientation
c. Onboarding - ANSWER C. Onboarding
When it comes to Individual Development Plans; what are the three main details that
should be addressed?
a. Coaching, Training, Accountability.
b. Coaching, Training, Career Development
c. Development, Training, Career Management. - ANSWER C. Development, Training,
Career Management.
The foundation of successful Individual Development Plans consist of creating a team
culture where coaching is expected and appreciated. Page 6 of 8
a. True
b. False - ANSWER B. False - Establishing a learning environment and a practice
culture where training is a continuous event for all employees is the foundation for this
program.
, When it comes to management daily work assignments ______________ and
___________ are the keys to a successful veterinary practice.
a. Delegation and Instruction.
b. Delegation and Empowerment.
c. Delegation and Responsibility. - ANSWER B. Delegation and Empowerment.
The Benefits of Cross-Training include (Multiple choice);
a. Employee knowledge of the practice as a whole, and the roles of others in the
practice, grows.
b. When team members are ill or absent, client service and wait times do not have to
decline.
c. Places another level of employee accountability into the system, helping to reduce
the occurrence of fraud and theft. - ANSWER ALL options (A, B, and C)
Staff meetings are a good way to create team bonding and introduce new policies or
products, but they rarely show a financial return on investment.
a. True
b. False - ANSWER B. False - Well done staff meetings raise practice benchmarks,
thereby providing for total quality management, increased profits and improved
compliance with staff recommendations and client acceptance.
What are some ways to engage team members at a staff meeting? (Multiple choice)?
a. Publicly praise work well done and celebrate successes
b. Do not allow meetings to turn into gripe sessions
c. Share important information, changes and progress towards goals so that people
want to be at the meeting and not miss out on the announcements
d. Learning games or ice breaker exercises - ANSWER all of the above (A, B, C and D)
Productive staff meetings need to have __________ decided in advance.
a. An agenda.
b. Goals.
c. A topic. - ANSWER B. Goals.
Employee Performance Reviews should include (multiple choice);
a. Conversations about wage and compensation structure.
b. Clarity about goals and direction
c. Addressing team member accomplishments
d. Address concerns over policy and procedures - ANSWER B, C and D
One potential employee performance review pitfall is _____________.
AND ANSWERS 100% CORRECT!!
,What are the three one on one interviews discussed in this section?
a. Competency, Informational, Behavioral.
b. Competency, Situational, Behavioral. c. Competency, Direct, Situational. - ANSWER
B. Competency, Situational, Behavioral.
_________ refers to the degree to which the test actually measures what it claims to
measure.
a. Validity
b. Tenability
c. Reliability - ANSWER A. Validity
A pre-adverse action letter should be used when?
a. When considering not hiring a candidate due to details revealed in a pre-employment
background check.
b. To advise a candidate they will not be hired due to details revealed in the pre-
employment background check.
c. To request further detail/clarification on the candidate from the background
investigation company when considering not hiring a candidate due to details on the
initial background check. - ANSWER A. When considering not hiring a candidate due to
details revealed in a pre-employment background check.
______________ is the planned and executed process of welcoming, orienting and
training a new employee
a. Phase training one.
b. Orientation
c. Onboarding - ANSWER C. Onboarding
When it comes to Individual Development Plans; what are the three main details that
should be addressed?
a. Coaching, Training, Accountability.
b. Coaching, Training, Career Development
c. Development, Training, Career Management. - ANSWER C. Development, Training,
Career Management.
The foundation of successful Individual Development Plans consist of creating a team
culture where coaching is expected and appreciated. Page 6 of 8
a. True
b. False - ANSWER B. False - Establishing a learning environment and a practice
culture where training is a continuous event for all employees is the foundation for this
program.
, When it comes to management daily work assignments ______________ and
___________ are the keys to a successful veterinary practice.
a. Delegation and Instruction.
b. Delegation and Empowerment.
c. Delegation and Responsibility. - ANSWER B. Delegation and Empowerment.
The Benefits of Cross-Training include (Multiple choice);
a. Employee knowledge of the practice as a whole, and the roles of others in the
practice, grows.
b. When team members are ill or absent, client service and wait times do not have to
decline.
c. Places another level of employee accountability into the system, helping to reduce
the occurrence of fraud and theft. - ANSWER ALL options (A, B, and C)
Staff meetings are a good way to create team bonding and introduce new policies or
products, but they rarely show a financial return on investment.
a. True
b. False - ANSWER B. False - Well done staff meetings raise practice benchmarks,
thereby providing for total quality management, increased profits and improved
compliance with staff recommendations and client acceptance.
What are some ways to engage team members at a staff meeting? (Multiple choice)?
a. Publicly praise work well done and celebrate successes
b. Do not allow meetings to turn into gripe sessions
c. Share important information, changes and progress towards goals so that people
want to be at the meeting and not miss out on the announcements
d. Learning games or ice breaker exercises - ANSWER all of the above (A, B, C and D)
Productive staff meetings need to have __________ decided in advance.
a. An agenda.
b. Goals.
c. A topic. - ANSWER B. Goals.
Employee Performance Reviews should include (multiple choice);
a. Conversations about wage and compensation structure.
b. Clarity about goals and direction
c. Addressing team member accomplishments
d. Address concerns over policy and procedures - ANSWER B, C and D
One potential employee performance review pitfall is _____________.
