MGMT 2500 WMU EXAM 1
QUESTIONS WITH ALL CORRECT
ANSWERS 2026/27||NEW UPDATE!!
organizational behavior - ANSWER-Defined as people n a organization and how
their behavior affects the company.
discrimination - ANSWER-recognition and understanding of the difference between
one thing and another.
Surface Level Diversity - ANSWER-Things that are easily noticeable like: age,
gender, race, culture, and language.
Deep level Diversity - ANSWER-Things that are not so noticeable such as
personality, values, and attitudes.
manager - ANSWER-A person who gets things done through others.
contingency variables - ANSWER-Situational things that effect the relationship
between 2 or 3 variables. Won't happen unless something else happens first.
organizational citizenship behavior - ANSWER-A persons voluntary commitment to a
commitment to a company that's not part of their contractual tasks.
skills needed by management - ANSWER-Communication, problem solving,
planning, and delegation.
Attitudes - ANSWER-Reflect how we feel.
emotions - ANSWER-Very specific, linked to an event, and shorter but more intense.
Someone yells at you and you get angry.
Moods - ANSWER-Cause is general and unclear, don't have much intensity, and
can't be seen by looking.
Wake up feeling good puts you in a good mood for the rest of the day.
emotional labor - ANSWER-Concept of when an employee has to suppress their true
emotion to company rules and standards.
Employee being respectful to a rude customer
Components of attitudes - ANSWER-Evaluation- Cognitive(brain), My boss is unfair.
(thought)
Affective- Feeling, I dislike my boss.
Behavioral-Action, Looking for new work, Complaining.
QUESTIONS WITH ALL CORRECT
ANSWERS 2026/27||NEW UPDATE!!
organizational behavior - ANSWER-Defined as people n a organization and how
their behavior affects the company.
discrimination - ANSWER-recognition and understanding of the difference between
one thing and another.
Surface Level Diversity - ANSWER-Things that are easily noticeable like: age,
gender, race, culture, and language.
Deep level Diversity - ANSWER-Things that are not so noticeable such as
personality, values, and attitudes.
manager - ANSWER-A person who gets things done through others.
contingency variables - ANSWER-Situational things that effect the relationship
between 2 or 3 variables. Won't happen unless something else happens first.
organizational citizenship behavior - ANSWER-A persons voluntary commitment to a
commitment to a company that's not part of their contractual tasks.
skills needed by management - ANSWER-Communication, problem solving,
planning, and delegation.
Attitudes - ANSWER-Reflect how we feel.
emotions - ANSWER-Very specific, linked to an event, and shorter but more intense.
Someone yells at you and you get angry.
Moods - ANSWER-Cause is general and unclear, don't have much intensity, and
can't be seen by looking.
Wake up feeling good puts you in a good mood for the rest of the day.
emotional labor - ANSWER-Concept of when an employee has to suppress their true
emotion to company rules and standards.
Employee being respectful to a rude customer
Components of attitudes - ANSWER-Evaluation- Cognitive(brain), My boss is unfair.
(thought)
Affective- Feeling, I dislike my boss.
Behavioral-Action, Looking for new work, Complaining.
