TEST BANK
Complexity Leadership: Nursing’s Role in
Health Care Delivery
?
Diana M. Crowell and Beth Boynton
? S
S
3rd Edition
C E
U C
_ S
A ?
V I
T U
S
, TABLE OF CONTENTS
Complexity Leadership: Nursing’s Role in Health Care Delivery (3rd Edition)
?
Diana M. Crowell and Beth Boynton
?
Chapter 1 The Complexity Leadership Model
S
Chapter 2 Major Concepts of Complexity Science Theory
S
Chapter 3 Health-Care Organizations as Complex Adaptive Systems
E
Chapter 4 Health-Care Organizational Studies, Theories, and Models Based on
C
Complexity Science
C
Chapter 5 Historical Transition From Classic to Complexity Leadership
Chapter 6
U
Contemporary Leadership Models That Reflect Complexity
S
Chapter 7 Essential Knowledge for Complexity Leaders
_
Chapter 8 Interventions for Complexity Leaders
?
Chapter 9 Personal Leadership Supporting Professional Leadership
Chapter 10
A
Complexity Leadership: Personal and Professional Life Balance
Chapter 11 Self-Reflective Practices for Personal Being and Awareness
V I
Chapter 12 The Call for Complexity Leadership
TU
S
, Complexity Leadership Nursing’s Role in Health Care
Delivery 3rd Edition Crowell Boynton Test Bank
Chapter 1. The Complexity Leadership Model
MULTIPLE CHOICE
?
1. The plan-do-study-act cycle begins with:
? S
a. three questions. c. five agendas.
b. four stages. d. two concepts.
S E
ANS: A
C
The plan-do-study-act (PDSA) cycle, a process improvement tool, starts with three questions: 1)
C
What are we trying to accomplish?, 2) How will we know that a change is an improvement?, and
3) What changes can we make that will result in improvement?
U
PTS: 1 DIF: Comprehension
S
REF: THE PLAN DO STUDY ACT CYCLE
_
2. A staff nurse asks the nurse manager, What does the mnemonic FOCUS in FOCUS
?
methodology stand for? The best response by the nurse manager is that it stands for:
A
a. Focus, Organize, Clarify, Understand, Substantiate.
I
b. Focus, Opportunity, Continuous, Utilize, Substantiate.
V
c. Focus, Organize, Clarify, Understand, Solution.
U
d. Focus, Opportunity, Continuous (process), Understand, Solution.
T
ANS: C
S
The FOCUS methodology uses a stepwise process for how to move through the improvement
process. The five steps involved are 1) focus on an improvement idea, 2) organize a team that
knows the work process, 3) clarifythe current process, 4) understand the degree of change
needed, and 5) solution (select a solution for improvement).
, PTS: 1 DIF: Comprehension
REF: THE FOCUS METHODOLOGY
3. The nurse manager recognizes that the goal of studying outcomes is to:
?
a. determine staff needs. c. predict the quality of patient care.
?
b. identify potential problems. d. incorporate change in nursing
S
practice.
S
ANS: B
E
By studying outcomes, the nurse manager is able to identify potential areas of concern
C
(problems). The outcomes can be short or long term and may lead to an investigation of the
C
structure and process to determine any root causes for a negative outcome.
U
PTS: 1 DIF: Application
REF: GENERAL PRINCIPLES OF QUALITY IMPROVEMENT
_ S
4. An educator wants to determine if the nursing students know the work of W. Edwards
Deming. Which statement by the students would indicate that the students know the focus of
?
Demings work?
A
a. Pioneer of the continuous quality improvement movement
I
b. Quality expert known for his studies on surgical and ambulatory care
V
c. Father of risk management
U
d. Guru of the PDSA movement
T
ANS: A
S
W. Edwards Deming is one of the primary pioneers of the continuous quality improvement
movement. Some of the contributions to the science of improvement made by Deming are
appreciating a system, understanding variation, and applying knowledge and psychology.
PTS: 1 DIF: Application REF: INTRODUCTION
Complexity Leadership: Nursing’s Role in
Health Care Delivery
?
Diana M. Crowell and Beth Boynton
? S
S
3rd Edition
C E
U C
_ S
A ?
V I
T U
S
, TABLE OF CONTENTS
Complexity Leadership: Nursing’s Role in Health Care Delivery (3rd Edition)
?
Diana M. Crowell and Beth Boynton
?
Chapter 1 The Complexity Leadership Model
S
Chapter 2 Major Concepts of Complexity Science Theory
S
Chapter 3 Health-Care Organizations as Complex Adaptive Systems
E
Chapter 4 Health-Care Organizational Studies, Theories, and Models Based on
C
Complexity Science
C
Chapter 5 Historical Transition From Classic to Complexity Leadership
Chapter 6
U
Contemporary Leadership Models That Reflect Complexity
S
Chapter 7 Essential Knowledge for Complexity Leaders
_
Chapter 8 Interventions for Complexity Leaders
?
Chapter 9 Personal Leadership Supporting Professional Leadership
Chapter 10
A
Complexity Leadership: Personal and Professional Life Balance
Chapter 11 Self-Reflective Practices for Personal Being and Awareness
V I
Chapter 12 The Call for Complexity Leadership
TU
S
, Complexity Leadership Nursing’s Role in Health Care
Delivery 3rd Edition Crowell Boynton Test Bank
Chapter 1. The Complexity Leadership Model
MULTIPLE CHOICE
?
1. The plan-do-study-act cycle begins with:
? S
a. three questions. c. five agendas.
b. four stages. d. two concepts.
S E
ANS: A
C
The plan-do-study-act (PDSA) cycle, a process improvement tool, starts with three questions: 1)
C
What are we trying to accomplish?, 2) How will we know that a change is an improvement?, and
3) What changes can we make that will result in improvement?
U
PTS: 1 DIF: Comprehension
S
REF: THE PLAN DO STUDY ACT CYCLE
_
2. A staff nurse asks the nurse manager, What does the mnemonic FOCUS in FOCUS
?
methodology stand for? The best response by the nurse manager is that it stands for:
A
a. Focus, Organize, Clarify, Understand, Substantiate.
I
b. Focus, Opportunity, Continuous, Utilize, Substantiate.
V
c. Focus, Organize, Clarify, Understand, Solution.
U
d. Focus, Opportunity, Continuous (process), Understand, Solution.
T
ANS: C
S
The FOCUS methodology uses a stepwise process for how to move through the improvement
process. The five steps involved are 1) focus on an improvement idea, 2) organize a team that
knows the work process, 3) clarifythe current process, 4) understand the degree of change
needed, and 5) solution (select a solution for improvement).
, PTS: 1 DIF: Comprehension
REF: THE FOCUS METHODOLOGY
3. The nurse manager recognizes that the goal of studying outcomes is to:
?
a. determine staff needs. c. predict the quality of patient care.
?
b. identify potential problems. d. incorporate change in nursing
S
practice.
S
ANS: B
E
By studying outcomes, the nurse manager is able to identify potential areas of concern
C
(problems). The outcomes can be short or long term and may lead to an investigation of the
C
structure and process to determine any root causes for a negative outcome.
U
PTS: 1 DIF: Application
REF: GENERAL PRINCIPLES OF QUALITY IMPROVEMENT
_ S
4. An educator wants to determine if the nursing students know the work of W. Edwards
Deming. Which statement by the students would indicate that the students know the focus of
?
Demings work?
A
a. Pioneer of the continuous quality improvement movement
I
b. Quality expert known for his studies on surgical and ambulatory care
V
c. Father of risk management
U
d. Guru of the PDSA movement
T
ANS: A
S
W. Edwards Deming is one of the primary pioneers of the continuous quality improvement
movement. Some of the contributions to the science of improvement made by Deming are
appreciating a system, understanding variation, and applying knowledge and psychology.
PTS: 1 DIF: Application REF: INTRODUCTION
