CBC1501 Assignment 3 Portfolio 2026 - Due 15 May 2026

INSTRUCTIONS Step 1: Create Your Google Account and Files • Create a Gmail (Google) account using the following format: (e.g. ) • Create a Google Drive folder. • Create a Google Doc inside this folder. • Name both the folder and the document using the same naming convention: StudentNumber_CBC1501_2026_S1_Portfolio Preparation Tasks • Update sharing settings for both: → “Anyone with the link – Viewer” •Copy and save both links. These must be submitted under Question 1. 1. Discussion Forum 2 – Essay Planning (Task 2) After the table, include your essay plan based on the following topic: Topic: Multicultural Teams in Organisations Your essay must: • Explore the challenges that people from different cultures may encounter when working together • Explain the importance of leadership or the role of the leader • Discuss how teams can overcome these challenges • Include a description of a team, group leadership, and how conflict is managed Important Notes: • The case study will be provided in the Portfolio Examination Question Paper • For now, you must research multicultural teams using relevant academic sources Your plan must include ONLY: • Introduction • Three (3) topic sentences • Two (2) supporting sentences for each topic sentence • Conclusion 2. Discussion Forum 3 – SOP Document (Task 2) After the essay plan, include your full SOP document, based on the scenario below: Scenario André has been promoted to a senior position in the auditing department of Unilever South Africa. He is required to work with clients, attend stakeholder meetings, and liaise with external shareholders. He needs to appoint an administrative assistant who will: • Manage his schedule • Respond to digital, telephonic, and face-to-face enquiries • Organise filing systems • Create and maintain an electronic database of clients and stakeholders You are required to develop a Standard Operating Procedures (SOP) document for this role. SOP Requirements Your SOP document must include: • An appropriate heading • Scope and purpose • Affected departments • Ten (10) SOP instructions: o Use an impersonal tone CBC1501_2026_S1_A3_POE Page 11 of 23 3. CASE STUDY You must read the following case study before answering questions 2–3: Unilever South Africa operates within a global network where employees from different countries collaborate on shared projects. One such project team consisted of members from South Africa, the United States, and India, working together virtually using email, video conferencing, and collaborative digital platforms. The team was tasked with delivering a time-sensitive project. However, early in the process, disagreements arose regarding the project timeline. The American team estimated that the work could be completed within two to three weeks, while the Indian team projected two to three months, and the South African team suggested approximately two months. These differences created confusion and tension, as team members struggled to align their expectations. These challenges were not only technical but also cultural and communicative in nature. The American team adopted a direct communication style, expressing opinions openly and expecting immediate feedback. In contrast, the Indian team used a more indirect approach, often avoiding open disagreement and hesitating to report setbacks. As a result, delays were not always communicated clearly, and issues only became apparent at later stages of the project. Digital communication tools further complicated interactions. Emails were sometimes misinterpreted due to tone and lack of non-verbal cues, while virtual meetings limited opportunities to build trust and rapport. In addition, differences in language fluency and accents affected Referencing Requirements: