HOST 101 Midterm Review – Restaurant Host Training and Customer Service
Study Material
A cover - correct answer ✔✔Guest
Guest folio - correct answer ✔✔Guest account
Mission statement - correct answer ✔✔Statement of purpose
Par stock - correct answer ✔✔Level to keep on hand
Person who spends less than a year traveling to places other than their environment - correct
answer ✔✔Tourist
Room revenue divided by number of rooms sold - correct answer ✔✔Average daily room rate
(ADR)
"Airport" is an example of this classification for hotels - correct answer ✔✔Location
An unsold airline seat or hotel room is an example - correct answer ✔✔Perishability
Internal customers - correct answer ✔✔People inside the business who receive benefit from
the output of others
Total rooms occupied divided by total available rooms - correct answer ✔✔Occupancy
The published rate - correct answer ✔✔Rack
, Purchasing the right to use a company's trademark - correct answer ✔✔Franchise
Dollar differential between the cost and sales price of a menu item - correct answer
✔✔Contribution margin
Number of guests staying at the hotel who dine in the restaurant - correct answer ✔✔Capture
rate
The hub of the hotel - correct answer ✔✔Front office
Responsible for balancing the guest accounts each day - correct answer ✔✔Night audit
Overall feel and style of a company - correct answer ✔✔Culture
Top position running a hotel - correct answer ✔✔General manager
Largest department typically in hotels - correct answer ✔✔Housekeeping
One of the seven deadly sins of service - correct answer ✔✔Apathy
Patron saint of cooking - correct answer ✔✔Augusto Escoffier
Age, gender, income and social class are examples - correct answer ✔✔Demographics
Popular ecotourism destination - correct answer ✔✔Costa Rica
Study Material
A cover - correct answer ✔✔Guest
Guest folio - correct answer ✔✔Guest account
Mission statement - correct answer ✔✔Statement of purpose
Par stock - correct answer ✔✔Level to keep on hand
Person who spends less than a year traveling to places other than their environment - correct
answer ✔✔Tourist
Room revenue divided by number of rooms sold - correct answer ✔✔Average daily room rate
(ADR)
"Airport" is an example of this classification for hotels - correct answer ✔✔Location
An unsold airline seat or hotel room is an example - correct answer ✔✔Perishability
Internal customers - correct answer ✔✔People inside the business who receive benefit from
the output of others
Total rooms occupied divided by total available rooms - correct answer ✔✔Occupancy
The published rate - correct answer ✔✔Rack
, Purchasing the right to use a company's trademark - correct answer ✔✔Franchise
Dollar differential between the cost and sales price of a menu item - correct answer
✔✔Contribution margin
Number of guests staying at the hotel who dine in the restaurant - correct answer ✔✔Capture
rate
The hub of the hotel - correct answer ✔✔Front office
Responsible for balancing the guest accounts each day - correct answer ✔✔Night audit
Overall feel and style of a company - correct answer ✔✔Culture
Top position running a hotel - correct answer ✔✔General manager
Largest department typically in hotels - correct answer ✔✔Housekeeping
One of the seven deadly sins of service - correct answer ✔✔Apathy
Patron saint of cooking - correct answer ✔✔Augusto Escoffier
Age, gender, income and social class are examples - correct answer ✔✔Demographics
Popular ecotourism destination - correct answer ✔✔Costa Rica
