Hospitality and Restaurant Management Exam – Complete Study Guide, Revision Notes, and
Practice Questions
What is a legal action taken by a former employee against a previous employer alleging that the
discharge was in violation of the law, public policy, or an implied contract, agreement, or written
promise? - ANS ✔✔Wrongful Discharge
How does training relate to employee retention and productivity - ANS ✔✔Management
commitment to planning for new employees success
Bud manages a calabash-style seafood restaurant. Jazzi is a fry cook. She has been overcooking
shrimp, resulting in guest complaints and increased food cost. Bud employs progressive
discipline step one: oral warning and takes her aside, loudly telling her in no uncertain terms the
the shrimp burning will stop now. Has Bud correctly utilized this step. - ANS ✔✔NO; this should
not be one-way direction but a two-way conversation with feedback from Jazzi
What is the purpose of COBRA? - ANS ✔✔Give workers who lose health insurance benefits the
right to continue for limited periods under certain situations
What needs must the manager balance when developing improvement timelines in a
progressive disciple program? - ANS ✔✔Reasonable time for employees to improve with how
long operation can afford to have substandard performance
What is the purpose of having an employee reference release? - ANS ✔✔The employee wishes
the manager to provide reference information to a potential employer
Do employees who have a high number of unemployment compensation claims by former
employees suffer any consequences? - ANS ✔✔Tax rate is based on claims against account; if at
maximum rate for specified time, a surcharge can be added
, Is an employee who is terminated for theft of company property eligible for unemployment
compensation? - ANS ✔✔Doubtful, as the individual must be unemployed through no fault of
their own and meet state eligibility requirement
What is the primary difference between involuntary termination and voluntary? - ANS
✔✔Involuntary is done or the well-being of the organization, and voluntary occurs to benefit
the employee
What are the objectives of an exit interview? - ANS ✔✔Powerful tool that provides insight into
the operations organization culture
The old-style boss feels that employees are lucky to have a job, if they are uncertain, it is their
responsibility to get up to speed. Is there anything that could be improved regarding the
philosophy? - ANS ✔✔Yes; managers have the responsibility to help employees improve by
assisting them
Are unemployment compensation benefits a program that is consistent from state to state? -
ANS ✔✔Although there are similarities, there are also differences
Tomas had been working for a corporate property as a line cook. A former chef at his property
was transferred to a city several hours away and has requested him to apply for the kitchen
manager position involving a significant raise. If Tomas accepts the position and leaves current
job, what would this be called? - ANS ✔✔Voluntary termination
What is the purpose for which employees would need to verify their emergency contact or
address information upon termination? - ANS ✔✔Employers will be required to send copies of
W-2 tax forms
What are some strategies used by managers to fill scheduling gaps caused by termination? -
ANS ✔✔Part-timers, on-call, and creative scheduling
Practice Questions
What is a legal action taken by a former employee against a previous employer alleging that the
discharge was in violation of the law, public policy, or an implied contract, agreement, or written
promise? - ANS ✔✔Wrongful Discharge
How does training relate to employee retention and productivity - ANS ✔✔Management
commitment to planning for new employees success
Bud manages a calabash-style seafood restaurant. Jazzi is a fry cook. She has been overcooking
shrimp, resulting in guest complaints and increased food cost. Bud employs progressive
discipline step one: oral warning and takes her aside, loudly telling her in no uncertain terms the
the shrimp burning will stop now. Has Bud correctly utilized this step. - ANS ✔✔NO; this should
not be one-way direction but a two-way conversation with feedback from Jazzi
What is the purpose of COBRA? - ANS ✔✔Give workers who lose health insurance benefits the
right to continue for limited periods under certain situations
What needs must the manager balance when developing improvement timelines in a
progressive disciple program? - ANS ✔✔Reasonable time for employees to improve with how
long operation can afford to have substandard performance
What is the purpose of having an employee reference release? - ANS ✔✔The employee wishes
the manager to provide reference information to a potential employer
Do employees who have a high number of unemployment compensation claims by former
employees suffer any consequences? - ANS ✔✔Tax rate is based on claims against account; if at
maximum rate for specified time, a surcharge can be added
, Is an employee who is terminated for theft of company property eligible for unemployment
compensation? - ANS ✔✔Doubtful, as the individual must be unemployed through no fault of
their own and meet state eligibility requirement
What is the primary difference between involuntary termination and voluntary? - ANS
✔✔Involuntary is done or the well-being of the organization, and voluntary occurs to benefit
the employee
What are the objectives of an exit interview? - ANS ✔✔Powerful tool that provides insight into
the operations organization culture
The old-style boss feels that employees are lucky to have a job, if they are uncertain, it is their
responsibility to get up to speed. Is there anything that could be improved regarding the
philosophy? - ANS ✔✔Yes; managers have the responsibility to help employees improve by
assisting them
Are unemployment compensation benefits a program that is consistent from state to state? -
ANS ✔✔Although there are similarities, there are also differences
Tomas had been working for a corporate property as a line cook. A former chef at his property
was transferred to a city several hours away and has requested him to apply for the kitchen
manager position involving a significant raise. If Tomas accepts the position and leaves current
job, what would this be called? - ANS ✔✔Voluntary termination
What is the purpose for which employees would need to verify their emergency contact or
address information upon termination? - ANS ✔✔Employers will be required to send copies of
W-2 tax forms
What are some strategies used by managers to fill scheduling gaps caused by termination? -
ANS ✔✔Part-timers, on-call, and creative scheduling
