Hospitality and Restaurant Management Test – Complete Study Guide, Practice Questions,
and Exam Review
What question can a manager ask to determine if a proposed decision or action is based on
priority ethical concerns? - ✔✔Does the Action represent my company?
what is the goal of a management schedule? - ✔✔Ensure at Least one manager is on duty
when employees are working in the establishment.
What type of team performs routine tasks that are part of their job description? -
✔✔functional team
authority (n) - ✔✔the formal power in an organization
certification - ✔✔a process the requires an individual to demonstrate a high level of skill
Controlling - ✔✔a basic management activity that involves achieving goals
coordinating - ✔✔basic management activity that involves arranging group efforts to work
together.
cross functional teams - ✔✔workers from different departments who form a team to solve
problems and to monitor and improve how the work gets done.
delegation - ✔✔the process of assigning authority to employees to do work that a manager
would do.
****What is the first step in a progressive discipline?***** - ✔✔INFORMAL DISCUSSION
, According to SMART goals what type of goal allows a comparison between goal and the actual
results produced? - ✔✔MEASURABLE
organizational culture - ✔✔the beliefs, values, and norms shared by workers in an organization
networking - ✔✔a process where several people build relationships to help with career
advancement.
workplace ethics - ✔✔the rules of appropriate behavior towards others at work
**** What is the highest level of human need according to Maslow's theory?**** - ✔✔SELF
ACTUALIZATION NEEDS
How are goals developed in a formal development program? - ✔✔included as part of the
development plan.
**** What management tools help managers be consistent in how compensation programs are
managed? - ✔✔COMPENSATION POLICIES
Departmental Goal - ✔✔a goal that is set at the second level in the business operation.
Employees Turnover Rate - ✔✔The percentage of the total number of employees who must be
replaced during a specific time period.
SMART goal - ✔✔Specific, Measurable, Achievable, Relevant, Timebound
and Exam Review
What question can a manager ask to determine if a proposed decision or action is based on
priority ethical concerns? - ✔✔Does the Action represent my company?
what is the goal of a management schedule? - ✔✔Ensure at Least one manager is on duty
when employees are working in the establishment.
What type of team performs routine tasks that are part of their job description? -
✔✔functional team
authority (n) - ✔✔the formal power in an organization
certification - ✔✔a process the requires an individual to demonstrate a high level of skill
Controlling - ✔✔a basic management activity that involves achieving goals
coordinating - ✔✔basic management activity that involves arranging group efforts to work
together.
cross functional teams - ✔✔workers from different departments who form a team to solve
problems and to monitor and improve how the work gets done.
delegation - ✔✔the process of assigning authority to employees to do work that a manager
would do.
****What is the first step in a progressive discipline?***** - ✔✔INFORMAL DISCUSSION
, According to SMART goals what type of goal allows a comparison between goal and the actual
results produced? - ✔✔MEASURABLE
organizational culture - ✔✔the beliefs, values, and norms shared by workers in an organization
networking - ✔✔a process where several people build relationships to help with career
advancement.
workplace ethics - ✔✔the rules of appropriate behavior towards others at work
**** What is the highest level of human need according to Maslow's theory?**** - ✔✔SELF
ACTUALIZATION NEEDS
How are goals developed in a formal development program? - ✔✔included as part of the
development plan.
**** What management tools help managers be consistent in how compensation programs are
managed? - ✔✔COMPENSATION POLICIES
Departmental Goal - ✔✔a goal that is set at the second level in the business operation.
Employees Turnover Rate - ✔✔The percentage of the total number of employees who must be
replaced during a specific time period.
SMART goal - ✔✔Specific, Measurable, Achievable, Relevant, Timebound
