OPMA 3306 EXAM 1 CHAPTERS 2, 3,
11, QUESTIONS & ANSWERS
The operations and supply chain strategy is a part of the - Correct Answers -Planning
process
The feature that actually differentiates one product from the other candidates and is
purchased is known as the? - Correct Answers -Order winner
True or false: Operations effectiveness is related directly to the costs of doing business.
- Correct Answers -True
Activity-system maps are useful for?
Identifying s____ t____
Understanding the fit between s____ a____ and c____ s____ - Correct Answers -
strategic themes
system activities
company strategy
Which of the following competitive dimensions relates to environmental impact?
Delivery Reliability
Other Product-Specific Criteria
Cost
New-Product Introduction Speed - Correct Answers -Other Product-Specific Criteria
Supply chain disruptions are u_____ and u_____ - Correct Answers -unplanned
unanticipated
Which term defines when activities are incompatible so that more of one thing
necessitates less of another activity? - Correct Answers -Trade-off
What tool involves assessing the probability or relative frequency of an event against
the aggregate severity of the loss? - Correct Answers -Risk mapping
Straddling is defined as adding n____ f____, s____, or t____ to existing products to
match a c____. - Correct Answers -new features
services
technologies
competitor
,When you want to express the ratio of all outputs to all inputs, you should use a
________ productivity measure. - Correct Answers -total factor
Order winners and qualifiers represent a link between operations and what other
business function? - Correct Answers -Marketing
A tool that shows how a company's strategy is delivered through a set of tailored
activities is called a(n) - Correct Answers -activity-system maps.
True or false: An operations strategy must consider the risk throughout the supply
chain. - Correct Answers -True
Place the steps in the risk management process into the proper order in which they can
be applied to situations where risk disruptions are possible.
Identify the sources of p____ d____
Assess the p____ i____ of the risk
Develop plans to m____ the risk - Correct Answers -potential disruption
potential impact
mitigate
Place the steps in the risk management process into the proper order in which they can
be applied to situations where risk disruptions are possible. BABY VERSION - Correct
Answers -Identify
Assess
Develop
Productivity is a relative measure, and must be compared to something else meaningful
to be effective. What are the three ways of measuring productivity?
P______ p______ measure, m______ p______ measure, and t______ f______
measure of productivity. - Correct Answers -partial productivity
multifactor productivity
total factor
Shareholders are those individuals or companies that legally own one or more s____ of
s____ in a company - Correct Answers -shares
stock
Which dimension of the triple bottom line seeks to benefit its employees, the local
community, and other entities that are impacted by the firm's existence? - Correct
Answers -Social
True or false: An operations and supply chain strategy is independent of the corporate
strategy. - Correct Answers -False
,All of the following are competitive dimensions that help to form a firm's competitive
position except
flexibility.
cost.
retail store.
delivery speed. - Correct Answers -retail store
True or false: A firm can excel simultaneously on all competitive dimensions. - Correct
Answers -False
When calculating productivity, if you compare the output to a group of inputs (but not all
inputs), you are conducting which type of productivity measure? - Correct Answers -
Multifactor measure
When a firm seeks to match the benefits of a successful position while maintaining its
existing position (for example, an automobile manufacturer wants to occupy both the
luxury-car segment and the performance-car segment at the same time). This is an
example of - Correct Answers -Straddling.
True or false: An order qualifier today will be an order winner in the future. - Correct
Answers -False
Productivity is defined as the ratio of - Correct Answers -outputs to inputs
Modern companies need to focus on which aspect of the triple bottom line?
Companies should focus on a____ aspects: s____, e____ and e____ - Correct
Answers -all
social
economic
environmental
Mission is:
The r____ for the firm's e____.
What v____ will be created for the customer. - Correct Answers -reason
existence
value
After Mission is established, S____ and its i____ starts. - Correct Answers -strategy
implementation
Mission statement components
- K____ m____
- C____
, - D____ - Correct Answers -- Key market
- Contribution
- Distinction
Key market: Who is your t____ c____ or c____ (g____ if needed)? - Correct Answers -
target client
customer
generalize
Contribution: What p_____ or s_____ do you provide to that client? - Correct Answers -
product
service
Distinction: What makes your product or service u_____, so that the client would
c_____ you? - Correct Answers -unique
choose
What an organization does to a____ a m____ is its strategy. - Correct Answers -achieve
mission
Strategy is a plan designed to a_____ a m_____ of the organization. - Correct Answers
-achieve
mission
The firm's strategy describes how it will create and sustain v____ for its c____ s____ -
Correct Answers -value
current shareholders
Shareholders - individuals or companies that legally own one or more s____ of s____ in
the company - Correct Answers -shares
stock
Stakeholders - individuals or organizations who are d____ or i____ i____ by the actions
of the firm - Correct Answers -directly
indirectly influenced
Sustainable Strategy
Adding a sustainability requirement means meeting v____ g____ without compromising
the ability of f____ g____ to meet their own needs - Correct Answers -value goals
future generations
In implementing supply chain strategy, a firm must minimize its total cost without
compromising the needs of its ___________. - Correct Answers -customers
Triple bottom line - evaluating the firm against s_____, e_____, and e_____ criteria -
Correct Answers -social
11, QUESTIONS & ANSWERS
The operations and supply chain strategy is a part of the - Correct Answers -Planning
process
The feature that actually differentiates one product from the other candidates and is
purchased is known as the? - Correct Answers -Order winner
True or false: Operations effectiveness is related directly to the costs of doing business.
- Correct Answers -True
Activity-system maps are useful for?
Identifying s____ t____
Understanding the fit between s____ a____ and c____ s____ - Correct Answers -
strategic themes
system activities
company strategy
Which of the following competitive dimensions relates to environmental impact?
Delivery Reliability
Other Product-Specific Criteria
Cost
New-Product Introduction Speed - Correct Answers -Other Product-Specific Criteria
Supply chain disruptions are u_____ and u_____ - Correct Answers -unplanned
unanticipated
Which term defines when activities are incompatible so that more of one thing
necessitates less of another activity? - Correct Answers -Trade-off
What tool involves assessing the probability or relative frequency of an event against
the aggregate severity of the loss? - Correct Answers -Risk mapping
Straddling is defined as adding n____ f____, s____, or t____ to existing products to
match a c____. - Correct Answers -new features
services
technologies
competitor
,When you want to express the ratio of all outputs to all inputs, you should use a
________ productivity measure. - Correct Answers -total factor
Order winners and qualifiers represent a link between operations and what other
business function? - Correct Answers -Marketing
A tool that shows how a company's strategy is delivered through a set of tailored
activities is called a(n) - Correct Answers -activity-system maps.
True or false: An operations strategy must consider the risk throughout the supply
chain. - Correct Answers -True
Place the steps in the risk management process into the proper order in which they can
be applied to situations where risk disruptions are possible.
Identify the sources of p____ d____
Assess the p____ i____ of the risk
Develop plans to m____ the risk - Correct Answers -potential disruption
potential impact
mitigate
Place the steps in the risk management process into the proper order in which they can
be applied to situations where risk disruptions are possible. BABY VERSION - Correct
Answers -Identify
Assess
Develop
Productivity is a relative measure, and must be compared to something else meaningful
to be effective. What are the three ways of measuring productivity?
P______ p______ measure, m______ p______ measure, and t______ f______
measure of productivity. - Correct Answers -partial productivity
multifactor productivity
total factor
Shareholders are those individuals or companies that legally own one or more s____ of
s____ in a company - Correct Answers -shares
stock
Which dimension of the triple bottom line seeks to benefit its employees, the local
community, and other entities that are impacted by the firm's existence? - Correct
Answers -Social
True or false: An operations and supply chain strategy is independent of the corporate
strategy. - Correct Answers -False
,All of the following are competitive dimensions that help to form a firm's competitive
position except
flexibility.
cost.
retail store.
delivery speed. - Correct Answers -retail store
True or false: A firm can excel simultaneously on all competitive dimensions. - Correct
Answers -False
When calculating productivity, if you compare the output to a group of inputs (but not all
inputs), you are conducting which type of productivity measure? - Correct Answers -
Multifactor measure
When a firm seeks to match the benefits of a successful position while maintaining its
existing position (for example, an automobile manufacturer wants to occupy both the
luxury-car segment and the performance-car segment at the same time). This is an
example of - Correct Answers -Straddling.
True or false: An order qualifier today will be an order winner in the future. - Correct
Answers -False
Productivity is defined as the ratio of - Correct Answers -outputs to inputs
Modern companies need to focus on which aspect of the triple bottom line?
Companies should focus on a____ aspects: s____, e____ and e____ - Correct
Answers -all
social
economic
environmental
Mission is:
The r____ for the firm's e____.
What v____ will be created for the customer. - Correct Answers -reason
existence
value
After Mission is established, S____ and its i____ starts. - Correct Answers -strategy
implementation
Mission statement components
- K____ m____
- C____
, - D____ - Correct Answers -- Key market
- Contribution
- Distinction
Key market: Who is your t____ c____ or c____ (g____ if needed)? - Correct Answers -
target client
customer
generalize
Contribution: What p_____ or s_____ do you provide to that client? - Correct Answers -
product
service
Distinction: What makes your product or service u_____, so that the client would
c_____ you? - Correct Answers -unique
choose
What an organization does to a____ a m____ is its strategy. - Correct Answers -achieve
mission
Strategy is a plan designed to a_____ a m_____ of the organization. - Correct Answers
-achieve
mission
The firm's strategy describes how it will create and sustain v____ for its c____ s____ -
Correct Answers -value
current shareholders
Shareholders - individuals or companies that legally own one or more s____ of s____ in
the company - Correct Answers -shares
stock
Stakeholders - individuals or organizations who are d____ or i____ i____ by the actions
of the firm - Correct Answers -directly
indirectly influenced
Sustainable Strategy
Adding a sustainability requirement means meeting v____ g____ without compromising
the ability of f____ g____ to meet their own needs - Correct Answers -value goals
future generations
In implementing supply chain strategy, a firm must minimize its total cost without
compromising the needs of its ___________. - Correct Answers -customers
Triple bottom line - evaluating the firm against s_____, e_____, and e_____ criteria -
Correct Answers -social
