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NURS 204 COMMUNICATION AND PROFESSIONAL RELATIONSHIPS QUESTIONS WITH 100% CORRECT ANSWERS

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NURS 204 COMMUNICATION AND PROFESSIONAL RELATIONSHIPS QUESTIONS WITH 100% CORRECT ANSWERS

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Intent of communication


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To get a response

To share information, thoughts, and feelings




intercultural similarities


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, - beliefs about death
- childhood fear of strangers
- use of facial expressions to express emotions
- have rules for etiquette
- have conflict and seek to mediate or manage




nursing interventions for stress


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- assessment of coping skills
- assessment of immediate social support
- identifying sources of strength and hope
- assessing impact on family relationships




conflict management styles


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- avoidance: withdraw (lose-lose)
- accommodation: giving in (lose-win)
- competition: domination (win-lose)
- compromise: seeking middle ground (lose-win and win-lose)
- collaboration: (win-win)




Six primary emotional categories


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, surprise, fear, disgust, anger, happiness, sadness




ethnocentrism


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conviction or mindset that your own cultural traditions and assumptions are
superior to others

opposite of other centred




Ivey and Ivey Approach


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1. initating the session (rapport/structuring)
2. gathering data (drawing out story, concerns, problems, issues)
3. mutual goal setting (what does the client want to happen?)
4. working (exploring alternatives, confronting incongruities and conflict)
5. terminating (generalizing and acting on new stories)




coping


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the cognitive and behavioural effort to manage specific external and/or
internal demands that are estimated to exceed the resources of the person

, intergenerational trauma


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untreated trauma events impact on a person's life and spread through a
family vertically and horizontally over time

if not dealt with, can impact on multiple generations




interdisciplinary


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a joint effort on behalf of the patient with a common goal from all
disciplines involved in the healthcare plan




horn effect


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making negative assumptions based on one unflattering perception




impression formation theory


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