African American
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Worldview: interdependence, emotional vitality, harmonious blending,
collective survival
Family & Religion
-Family is primary & most important tradition;
-matriarchal; extended families; kinship networks
-Church is central - community life
Health & Social
-Lower income - less health prevention
-Informal helping networks
-Establishing trust is essential
Barriers to communication
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negative personal factors that affect communication
Cultural Competence
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a set of cultural behaviors and attitudes integrated into the practice
methods of a system, agency, or its professionals that enables them to work
effectively in cross cultural situations
What is the sender?
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The source, or initiator of the message. The sender encodes the message.
Encoding a message appropriately requires a clear understanding of the
receiver's mental frame of reference. Therapeutic communication requires
that the helping person as sender has a health-related purpose.
What is physical noise?
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, Occurs in the form of environmental distractors such as people talking
loudly, babies crying, children running around, music or TV playing,
excessive room temperature, poor seating, and lack of privacy.
eye contact, genuine respect for the client, and clear, concise message
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positive personal factors that affect communication
-privacy: clients need privacy
-space: cultural, personal reference, and the topic influence client space
-timing: most efficient time for patients to participate in physically and emotionally
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environmental factors
1. slang and jargon
2. medical jargon
3. responsiveness of partcipants
-extravert vs. introvert
4. roles of participants
-friend to friend or subordinate to supervisor
5. context of the message
-environment
6. involvement in the relationship
GO OVER BOX 6-2 on page 109 and 110
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style factors that influence relationships
summarization
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-used to review content and process
-pulls several ideas and feelings together;into a few
succinct(concise)sentences
-can bridge a change in topic or focus of conversation.
-do before the end of the conversation
ex: before moving on, i would like to go over with you what weve
accomplished thus far.
inference
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educated guess about the meaning of an observed behavior or statement
1. allow silence
2. use congruent nonverbal behaviors
3. use facilitative body language
-posture: leaning forward slightly
-facial expression: maintain friendly expression
-eye contact: make direct eye contact
-gestures: head nodding(shows interest), avoid folding arms
4. touch
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Worldview: interdependence, emotional vitality, harmonious blending,
collective survival
Family & Religion
-Family is primary & most important tradition;
-matriarchal; extended families; kinship networks
-Church is central - community life
Health & Social
-Lower income - less health prevention
-Informal helping networks
-Establishing trust is essential
Barriers to communication
,Give this one a try later!
negative personal factors that affect communication
Cultural Competence
Give this one a try later!
a set of cultural behaviors and attitudes integrated into the practice
methods of a system, agency, or its professionals that enables them to work
effectively in cross cultural situations
What is the sender?
Give this one a try later!
The source, or initiator of the message. The sender encodes the message.
Encoding a message appropriately requires a clear understanding of the
receiver's mental frame of reference. Therapeutic communication requires
that the helping person as sender has a health-related purpose.
What is physical noise?
Give this one a try later!
, Occurs in the form of environmental distractors such as people talking
loudly, babies crying, children running around, music or TV playing,
excessive room temperature, poor seating, and lack of privacy.
eye contact, genuine respect for the client, and clear, concise message
Give this one a try later!
positive personal factors that affect communication
-privacy: clients need privacy
-space: cultural, personal reference, and the topic influence client space
-timing: most efficient time for patients to participate in physically and emotionally
Give this one a try later!
environmental factors
1. slang and jargon
2. medical jargon
3. responsiveness of partcipants
-extravert vs. introvert
4. roles of participants
-friend to friend or subordinate to supervisor
5. context of the message
-environment
6. involvement in the relationship
GO OVER BOX 6-2 on page 109 and 110
, Give this one a try later!
style factors that influence relationships
summarization
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-used to review content and process
-pulls several ideas and feelings together;into a few
succinct(concise)sentences
-can bridge a change in topic or focus of conversation.
-do before the end of the conversation
ex: before moving on, i would like to go over with you what weve
accomplished thus far.
inference
Give this one a try later!
educated guess about the meaning of an observed behavior or statement
1. allow silence
2. use congruent nonverbal behaviors
3. use facilitative body language
-posture: leaning forward slightly
-facial expression: maintain friendly expression
-eye contact: make direct eye contact
-gestures: head nodding(shows interest), avoid folding arms
4. touch
