WGU C208 CHANGE MANAGEMENT AND INNOVATION ASSESSMENT COMPREHENSIVE REVIEW QUESTIONS AND ANSWERS VERIFIED SET

WGU C208 CHANGE MANAGEMENT AND
INNOVATION ASSESSMENT
COMPREHENSIVE REVIEW QUESTIONS
AND ANSWERS VERIFIED SET

●● Organizational Change
Answer: The act of making an organization something different from
what it is or from what it would be if left alone


●● Change Management
Answer: The process of managing change in an organization


●● Creativity
Answer: The generation of new ideas by individuals and teams


●● Innovation
Answer: The process by which an organization generates new ideas and
converts them into new products, business practices, and strategies that
create value


●● Organizational Culture

,Answer: The basic tacit assumptions about how the world is and ought
to be that a group of people share and that determines their perceptions,
thoughts, feelings, and their overt behavior


●● Organizational Culture Assessment Model
Answer: Four types of cultures:


Clan, Adhocracy, Market, and Hierarchy


●● Clan Culture
Answer: Focus: Internal
Preference: Flexibility
Leadership: Mentor, Team builder


●● Adhocracy Culture
Answer: Focus: External
Preference: Flexibility
Leadership: Visionary, Entrepreneur


●● Market Culture
Answer: Focus: External
Preference: Stability / Control
Leadership: Demanding, Market-driven

, ●● Hierarchy Culture
Answer: Focus: Internal
Preference: Stability / Control
Leadership: Demanding, Market-driven


●● Cultural Web
Answer: Used to understand and possibly change an organization's
Culture


Six elements:
Stories
Rituals and Routines
Symbols
Organizational Structure
Control Systems
Power Structures


●● Cultural Web - Stories
Answer: Past events and what people talk about


●● Cultural Web - Rituals and Routines