Newest SCM 300 Exam 2 ASU Davila 2026/2027
Actual Exam With Real Questions And Verified
Answers Graded A+
Rationalized Retailing - ( ANSWER)-This retail strategy has retail chains develop rigid
control structures to develop and manage processes such that all the retail outlets are
managed in the same way. An employee would easily be able to work at almost any store
since everything is done the same way.
Planogram - ( ANSWER)-A map of where every product goes on a retail store shelf.
Customers cost for waiting lines - ( ANSWER)-Time
Company cost for waiting line - ( ANSWER)-Money paid to maintain the line (employees)
Waiting line Input Source - ( ANSWER)-The population of people that might want service
Waiting Line - ( ANSWER)-The area in which customers wait for service
Waiting line Service Facility - ( ANSWER)-The area in which customers actually receive
service
Infinite population of customers - ( ANSWER)-The number of possible customers that may
come into the store is very high (or unlimited). When a customer enters the system, the
odds of another entering the system are not impacted in any significant manner.
,Finite Population of Customers - ( ANSWER)-number of customers is limited
Balking - ( ANSWER)-When a potential customer sees the line, but never joins the line
because they think it looks too long and/or too slow.
Reneging - ( ANSWER)-When a customer joins the line, gets frustrated and leaves the line
λ - ( ANSWER)-Lambda
Lambda - ( ANSWER)-Number of customers arriving/unit of time
ex. 15 customers per hour
μ - ( ANSWER)-Mu
Mu - ( ANSWER)-Number of customers helped/unit of time
ex. 24 customers per hour
ρ - ( ANSWER)-Rho
ρ=λ/μ - ( ANSWER)-Percentage of time worker is busy
n1=ρ[λ/(μ-λ)] - ( ANSWER)-Average number of customers in the line
t l =ρ[1/(μ-λ) - ( ANSWER)-Average amount of time a customer waits in the line
, n s =λ/(μ-λ) - ( ANSWER)-Average number of customers in the system
ρn=(1-ρ)ρ^n - ( ANSWER)-Probability there are n customers in the system
Order size required=(Actual Demand)/(Proportion of Acceptable Product per Order) - (
ANSWER)-Shrinkage Calculation. Must be performed at every stage of the supply chain in
upstream direction (customer back to manufacturer)
Consumer demands 300 units. Retail store allows 2% theft shrinkage - ( ANSWER)-300/(1-
.002)=300/.98=306.12 or 300/(100%-2%)=300/98%, always round up, in this case 307
Inventory future= inventory present[(√warehouse future)/(√warehouse present)] - (
ANSWER)-Square Root Rule
bullwhip effect - ( ANSWER)-the phenomenon in supply chains whereby ordering patterns
experience increasing variance as you proceed upstream in the chain
Causes of Bullwhip Effect - ( ANSWER)-order batching, forward buying, rationing, shortage
gaming
Everyday Low Pricing (EDLP) - ( ANSWER)-When suppliers resist the urge to have sales
promotions and instead offer their lowest prices each day, buyers do not see an advantage
to buying in bulk
Brick-and-Mortar Business - ( ANSWER)-a business that operates in a physical store
without an internet presence
Online or E-tailing - ( ANSWER)-All products and services are sold to customers through an
online website. Example: Amazon.com
Actual Exam With Real Questions And Verified
Answers Graded A+
Rationalized Retailing - ( ANSWER)-This retail strategy has retail chains develop rigid
control structures to develop and manage processes such that all the retail outlets are
managed in the same way. An employee would easily be able to work at almost any store
since everything is done the same way.
Planogram - ( ANSWER)-A map of where every product goes on a retail store shelf.
Customers cost for waiting lines - ( ANSWER)-Time
Company cost for waiting line - ( ANSWER)-Money paid to maintain the line (employees)
Waiting line Input Source - ( ANSWER)-The population of people that might want service
Waiting Line - ( ANSWER)-The area in which customers wait for service
Waiting line Service Facility - ( ANSWER)-The area in which customers actually receive
service
Infinite population of customers - ( ANSWER)-The number of possible customers that may
come into the store is very high (or unlimited). When a customer enters the system, the
odds of another entering the system are not impacted in any significant manner.
,Finite Population of Customers - ( ANSWER)-number of customers is limited
Balking - ( ANSWER)-When a potential customer sees the line, but never joins the line
because they think it looks too long and/or too slow.
Reneging - ( ANSWER)-When a customer joins the line, gets frustrated and leaves the line
λ - ( ANSWER)-Lambda
Lambda - ( ANSWER)-Number of customers arriving/unit of time
ex. 15 customers per hour
μ - ( ANSWER)-Mu
Mu - ( ANSWER)-Number of customers helped/unit of time
ex. 24 customers per hour
ρ - ( ANSWER)-Rho
ρ=λ/μ - ( ANSWER)-Percentage of time worker is busy
n1=ρ[λ/(μ-λ)] - ( ANSWER)-Average number of customers in the line
t l =ρ[1/(μ-λ) - ( ANSWER)-Average amount of time a customer waits in the line
, n s =λ/(μ-λ) - ( ANSWER)-Average number of customers in the system
ρn=(1-ρ)ρ^n - ( ANSWER)-Probability there are n customers in the system
Order size required=(Actual Demand)/(Proportion of Acceptable Product per Order) - (
ANSWER)-Shrinkage Calculation. Must be performed at every stage of the supply chain in
upstream direction (customer back to manufacturer)
Consumer demands 300 units. Retail store allows 2% theft shrinkage - ( ANSWER)-300/(1-
.002)=300/.98=306.12 or 300/(100%-2%)=300/98%, always round up, in this case 307
Inventory future= inventory present[(√warehouse future)/(√warehouse present)] - (
ANSWER)-Square Root Rule
bullwhip effect - ( ANSWER)-the phenomenon in supply chains whereby ordering patterns
experience increasing variance as you proceed upstream in the chain
Causes of Bullwhip Effect - ( ANSWER)-order batching, forward buying, rationing, shortage
gaming
Everyday Low Pricing (EDLP) - ( ANSWER)-When suppliers resist the urge to have sales
promotions and instead offer their lowest prices each day, buyers do not see an advantage
to buying in bulk
Brick-and-Mortar Business - ( ANSWER)-a business that operates in a physical store
without an internet presence
Online or E-tailing - ( ANSWER)-All products and services are sold to customers through an
online website. Example: Amazon.com
