Philip Crosby's quality improvement process introduced the idea of: - ANSWER Zero de-
fects
Principles of High Reliability Organizations (HROs) - ANSWER
Norming - ANSWER Team members begin to reach consensus on the rules for operation
during this stage
Yellow - ANSWER With primary triage patients who are able to wait 45-60 minutes for car
are color-coded what color?
2 hours - ANSWER Medical orders for behavioral restraints for ages 9-17 are time-limited
to:
Dose - ANSWER Whenever possible, medication orders should be by:
Decision criteria - ANSWER A patient care team is in disagreement over new admissions
procedures. What decision-making model should management use?
the Governing board - ANSWER Physician privileges are granted by
Flow chart - ANSWER When carrying out failure mode and effects analysis (FMEA) to
identify and correct process failure before utilization, what type of chart/diagram is used to
identify each step in the process?
1
, The CMS 3 Day Rule requires: - ANSWER a 3 consecutive day inpatient hospitalization
prior to admission to a skilled nursing facility
True - ANSWER True or False: Gonorrhea requires a mandatory written report
Provider experience - ANSWER The shift from the triple aim to the quadruple aim in-
cludes the addition of:
Duty to use due care, breach of duty, damages, and causation - ANSWER The 4 basic ele-
ments of malpractice
Life safety and infection control - ANSWER Before construction begins on a renovation
project, what assessment(s) should be completed?
Fire prevention plan - ANSWER The primary component of a life safety management pro-
gram:
Performance, outcomes, patient experience, and structure/technology - ANSWER What 4
types of quality measures are pay for performance programs usually based on?
Framing - ANSWER Which component of decision making typically receives much less
time than it deserves?
Quality planning, quality improvement, and quality control - ANSWER Juran's quality tril-
ogy comprises of:
Disorganization - ANSWER Most quality problems in healthcare are the result of:
Less than 10 - ANSWER In a typical hospital, approximately what percentage of errors are
reported?
2
fects
Principles of High Reliability Organizations (HROs) - ANSWER
Norming - ANSWER Team members begin to reach consensus on the rules for operation
during this stage
Yellow - ANSWER With primary triage patients who are able to wait 45-60 minutes for car
are color-coded what color?
2 hours - ANSWER Medical orders for behavioral restraints for ages 9-17 are time-limited
to:
Dose - ANSWER Whenever possible, medication orders should be by:
Decision criteria - ANSWER A patient care team is in disagreement over new admissions
procedures. What decision-making model should management use?
the Governing board - ANSWER Physician privileges are granted by
Flow chart - ANSWER When carrying out failure mode and effects analysis (FMEA) to
identify and correct process failure before utilization, what type of chart/diagram is used to
identify each step in the process?
1
, The CMS 3 Day Rule requires: - ANSWER a 3 consecutive day inpatient hospitalization
prior to admission to a skilled nursing facility
True - ANSWER True or False: Gonorrhea requires a mandatory written report
Provider experience - ANSWER The shift from the triple aim to the quadruple aim in-
cludes the addition of:
Duty to use due care, breach of duty, damages, and causation - ANSWER The 4 basic ele-
ments of malpractice
Life safety and infection control - ANSWER Before construction begins on a renovation
project, what assessment(s) should be completed?
Fire prevention plan - ANSWER The primary component of a life safety management pro-
gram:
Performance, outcomes, patient experience, and structure/technology - ANSWER What 4
types of quality measures are pay for performance programs usually based on?
Framing - ANSWER Which component of decision making typically receives much less
time than it deserves?
Quality planning, quality improvement, and quality control - ANSWER Juran's quality tril-
ogy comprises of:
Disorganization - ANSWER Most quality problems in healthcare are the result of:
Less than 10 - ANSWER In a typical hospital, approximately what percentage of errors are
reported?
2
