CEN 3721 FINAL EXAM SCRIPT COMPLETE
QUESTIONS AND CORRECT ANSWERS
VERIFIED PASS
●● Why do usability testing?
Answer: It's intended to test whether the product being developed is
usable by the intended users.
●● What combination of methods are used to collect data in a usability
test?
Answer: 1. user entrance and exit questionnaires
2. user task based questionnaires
3. user satisfaction questionnaire
4. test facilitator observations
5. video/audio recording
●● What are some of the results of low usability?
Answer: 1. frustrated users
,2. visitors leaving
3. reduction in repeat visits
4. higher support costs
5. decreased productivity
●● What are some types of usability problems?
Answer: 1. product doesn't match job or task
2. poor organization/layout
3. unexpected occurrence of events
4. product not self evident
5. requires recall rather than recognition
6. inconsistent screens, messages, terminology
7. design is inefficient
, 8. cluttered or unattractive design
9. no feedback or poor feedback about status or errors
10. no exit or undo
11. help or documentation is not helpful
●● What are some of the ways to improve usability?
Answer: 1. Take a user centered approach
2. create prototypes(drafts)
3. Perform usability testing
4. follow usability guidelines
●● (Chapter 9 Cooper) What is a platform?
Answer: It is a combination of hardware and software that enables the
product to function.
●● (Chapter 9 Cooper) What is posture?
QUESTIONS AND CORRECT ANSWERS
VERIFIED PASS
●● Why do usability testing?
Answer: It's intended to test whether the product being developed is
usable by the intended users.
●● What combination of methods are used to collect data in a usability
test?
Answer: 1. user entrance and exit questionnaires
2. user task based questionnaires
3. user satisfaction questionnaire
4. test facilitator observations
5. video/audio recording
●● What are some of the results of low usability?
Answer: 1. frustrated users
,2. visitors leaving
3. reduction in repeat visits
4. higher support costs
5. decreased productivity
●● What are some types of usability problems?
Answer: 1. product doesn't match job or task
2. poor organization/layout
3. unexpected occurrence of events
4. product not self evident
5. requires recall rather than recognition
6. inconsistent screens, messages, terminology
7. design is inefficient
, 8. cluttered or unattractive design
9. no feedback or poor feedback about status or errors
10. no exit or undo
11. help or documentation is not helpful
●● What are some of the ways to improve usability?
Answer: 1. Take a user centered approach
2. create prototypes(drafts)
3. Perform usability testing
4. follow usability guidelines
●● (Chapter 9 Cooper) What is a platform?
Answer: It is a combination of hardware and software that enables the
product to function.
●● (Chapter 9 Cooper) What is posture?
