Final Exam - Chapter 15: BMGT-1305.050: Communications in Management / BMGT1305 final exam | Complete Questions and answers.

Final Exam - Chapter 15: BMGT-1305.050: Communications in Management / BMGT1305 final exam | Complete Questions and answers. 5/10/22, 11:20 PM Final Exam - Chapter 15: BMGT-1305.050: Communications in Management Final Exam - Chapter 15 Due May 11 at 11:59pm Points 250 Questions 50 Available Jan 18 at 12am - May 11 at 11:59pm 4 months Time Limit 120 Minutes Allowed Attempts 2 Attempt History Attempt Time Score LATEST Attempt 1 68 minutes 210 out of 250 Score for this attempt: 210 out of 250 Submitted May 10 at 11:20pm This attempt took 68 minutes. Take the Quiz Again Question 1 5 / 5 pts In the employment interview, who should talk more? manager other interviewers in the room Both manager and candidate should talk equally. Correct! Correct! candidate Question 2 5 / 5 pts5/10/22, 11:20 PM Final Exam - Chapter 15: BMGT-1305.050: Communications in Management Experienced managers should usually rely on what interview format? unstructured varying structure Correct! Correct! semi-structured structured Question 3 0 / 5 pts Why is privacy important when choosing a place to conduct an interview? ou Answered ou Answered It ensures confidentiality. orrect Answer orrect Answer all of these It minimizes interruptions. It reduces anxiety. Question 4 0 / 5 pts Which of the following is the most effectively stated performance goal? You need to try harder to get to work on time.5/10/22, 11:20 PM Final Exam - Chapter 15: BMGT-1305.050: Communications in Management You will e-mail me at the end of every workday with your team’s activity report. orrect Answer orrect Answer You have to stop making so much trouble for me. ou Answered ou Answered You have to improve your motivation. Question 5 5 / 5 pts Which of the following statements about performance reviews is false? Employees should be given time to prepare psychologically. Statements questioning another’s motives should be avoided. Psychological distance should be lessened. Correct! Correct! Provisionalism promotes confusion and isn’t specific enough. Question 6 5 / 5 pts Which form of bias occurs when the latest information disproportionately affects all the earlier information? leniency effect primacy effect Correct! Correct! recency effect5/10/22, 11:20 PM Final Exam - Chapter 15: BMGT-1305.050: Communications in Management halo effect Question 7 5 / 5 pts How can a manager minimize the effect of power differences during an interview? tell the interviewee that status will be ignored use first names Correct! Correct! use open, supportive communication close the door Question 8 5 / 5 pts During an exit interview, what sequence should the interviewer follow? funnel Correct! Correct! inverted funnel bowtie diamond Question 9 5 / 5 pts5/10/22, 11:20 PM Final Exam - Chapter 15: BMGT-1305.050: Communications in Management If an applicant has had three jobs in 6 months and the manager decides the applicant is unreliable, which barrier is relevant? bias Correct! Correct! confusing facts with inferences nonverbal communication differing intentions Question 10 5 / 5 pts What has the strongest influence on a manager’s first impressions of the interviewee? neutral information Correct! Correct! negative information positive information prior information Question 11 5 / 5 pts When a manager forms an opinion about the interviewee based on a single nonverbal cue such as eye contact, the effect is called ______. halo effect Correct! Correct! primary effect5/10/22, 11:20 PM Final Exam - Chapter 15: BMGT-1305.050: Communications in Management leniency effect recency effect Question 12 5 / 5 pts The most pervasive communication barrier during an interview results from hierarchical rank. Correct! Correct! True False Question 13 0 / 5 pts Advantages of virtual interviews for the interviewer include all of the following EXCEPT ______. ou Answered ou Answered more reliable orrect Answer orrect Answer more time with each applicant able to reach a broader pool of applicants reduces costs Question 14 5 / 5 pts5/10/22, 11:20 PM Final Exam - Chapter 15: BMGT-1305.050: Communications in Management Skillful questioning is the best way to overcome which of the following barriers to effective communication? Correct! Correct! differing intentions bias organizational size final impressions Question 15 0 / 5 pts “Tell me how you handled an angry customer” is what type of question? orrect Answer orrect Answer secondary open leading ou Answered ou Answered behavioral Question 16 5 / 5 pts Managers should check to be sure that the interviewee agrees with the interview’s purpose rather than assuming agreement. False5/10/22, 11:20 PM Final Exam - Chapter 15: BMGT-1305.050: Communications in Management Correct! Correct! True Question 17 5 / 5 pts Online social networks are not helpful for professional networking. Correct! Correct! False True Question 18 5 / 5 pts What is the most likely result when interview participants have differing intentions? Barriers decrease. Correct! Correct! Accuracy decreases. Information exchange is maximized. Accuracy increases. Question 19 5 / 5 pts Disadvantages of virtual interviews for the candidate include all of the following EXCEPT ______.5/10/22, 11:20 PM Final Exam - Chapter 15: BMGT-1305.050: Communications in Management Correct! Correct! less anxiety producing than face-to-face interviews less opportunity to gauge responses to their answers interferes with impression management reduces nonverbal cues Question 20 5 / 5 pts Nonverbal information can be a problem in an interview because interviews are generally short and intensive. False Correct! Correct! True Question 21 5 / 5 pts Which of the following is a behavioral question? Why are you on the job market? How do your friends describe you? Correct! Correct! How would you handle a disgruntled customer? Are you a people person?5/10/22, 11:20 PM Final Exam - Chapter 15: BMGT-1305.050: Communications in Management Question 22 5 / 5 pts Primary questions help gain complete and accurate information and also establish a positive communication climate in the interview. True Correct! Correct! False Question 23 5 / 5 pts What should the manager consider when planning to conduct a job interview? Correct! Correct! All of these are correct. time position requirements applicant’s résumé Question 24 5 / 5 pts When an interviewer is impressed by the candidate, the interviewer usually talks more than the candidate. False Correct! Correct! True5/10/22, 11:20 PM Final Exam - Chapter 15: BMGT-1305.050: Communications in Management Question 25 5 / 5 pts Which of the following is NOT a recommended purpose of performance review interviews? identify training needs evaluate past performance Correct! Correct! All of these are recommended purposes. set goals Question 26 5 / 5 pts The concept of BFOQ is a guide for determining ______. what a manager should ask an applicant Correct! Correct! on what grounds a manager should judge an applicant when a manager can conduct the interview how long the interview should take Question 27 5 / 5 pts It is not possible to control bias.5/10/22, 11:20 PM Final Exam - Chapter 15: BMGT-1305.050: Communications in Management Correct! Correct! False True Question 28 5 / 5 pts At which point of the employment interview does hearing unfavorable information have the greatest effect on the interviewer’s opinion of the candidate? at the end in the middle Correct! Correct! at the beginning anytime Question 29 5 / 5 pts BFOQ is an acronym for which of the following? Broken Formats Or Questions Bonus For Other Questions Correct! Correct! Bona Fide Occupational Qualification Bona Fide Open Qualifications5/10/22, 11:20 PM Final Exam - Chapter 15: BMGT-1305.050: Communications in Management Question 30 5 / 5 pts A compromise between the structured and unstructured interview format is the semi-structured interview. Correct! Correct! False True Question 31 5 / 5 pts “Are you planning to get pregnant?” is what type of question? Correct! Correct! unlawful secondary open behavioral Question 32 5 / 5 pts In what sequence are the following questions: “Do you regret your actions? What will you do differently next time?” funnel Correct! Correct! inverted funnel5/10/22, 11:20 PM Final Exam - Chapter 15: BMGT-1305.050: Communications in Management semi-structured structured Question 33 5 / 5 pts Directed questions are effective as persuasion tools. False Correct! Correct! True Question 34 5 / 5 pts A special type of question that is effective in employment interviews is ______. primary Correct! Correct! behavioral open closed Question 35 0 / 5 pts5/10/22, 11:20 PM Final Exam - Chapter 15: BMGT-1305.050: Communications in Management Which of the following is NOT a barrier to effective interviews listed in the chapter? confusing facts with inferences ou Answered ou Answered nonverbal communication orrect Answer orrect Answer organizational culture first impressions Question 36 5 / 5 pts Time and place don’t have an impact on the success of an interview. True Correct! Correct! False Question 37 5 / 5 pts In the close of the interview, the interviewer should end with a summary, statement of appreciation, and a handshake. False Correct! Correct! True5/10/22, 11:20 PM Final Exam - Chapter 15: BMGT-1305.050: Communications in Management Question 38 0 / 5 pts From a communication standpoint, what is the best place to conduct an interview? ou Answered ou Answered Location does not affect communication. in the manager’s office on the interviewee’s home turf orrect Answer orrect Answer in a neutral setting Question 39 5 / 5 pts A primary question introduces a topic in an interview, while a secondary question follows up, probing further into the response to the primary question. Correct! Correct! True False Question 40 0 / 5 pts In most interviews, the interviewer and the interviewee agree on the purpose. orrect Answer orrect Answer False5/10/22, 11:20 PM Final Exam - Chapter 15: BMGT-1305.050: Communications in Management ou Answered ou Answered True Question 41 5 / 5 pts According to Gibb’s model, what are the elements of a supportive communication climate? description, problem-orientation, neutrality, quality, certainty evaluation, control, neutrality, superiority, certainty Correct! Correct! description, problem-orientation, empathy, equality, provisionalism evaluation, problem-orientation, neutrality, empathy, provisionalism Question 42 5 / 5 pts What type of bias occurs when the manager’s perception of one characteristic of the interviewee influences their perception of another characteristic? primary effect Correct! Correct! halo effect leniency effect recency effect5/10/22, 11:20 PM Final Exam - Chapter 15: BMGT-1305.050: Communications in Management Question 43 5 / 5 pts When an applicant says “I worked there for 3 months,” and the manager thinks “she is a job-jumper,” the manager is guilty of ______. seeking evidence differing intentions Correct! Correct! confusing facts and inferences interpreting nonverbal Question 44 5 / 5 pts Networking works best in a formal setting. True Correct! Correct! False Question 45 5 / 5 pts The interview format that is suitable for most situations that managers face is the ______ interview. structured mini-structured5/10/22, 11:20 PM Final Exam - Chapter 15: BMGT-1305.050: Communications in Management unstructured Correct! Correct! semi-structured Question 46 5 / 5 pts Managers generally focus on facts rather than opinions during an interview in order to make decisions regarding interviewees. True Correct! Correct! False Question 47 5 / 5 pts “What happened after that?” is what type of question? behavioral leading open Correct! Correct! secondary Question 48 5 / 5 pts5/10/22, 11:20 PM Final Exam - Chapter 15: BMGT-1305.050: Communications in Management Which interview format is best employed when the interviewee should help set the direction? mini-structured Correct! Correct! unstructured semi-structured structured Question 49 0 / 5 pts Behavioral questions are the least useful type to ask during employment interviews. ou Answered ou Answered True orrect Answer orrect Answer False Question 50 5 / 5 pts Why is the opening of an interview so important? Both it establishes the climate and it clarifies the purpose are correct choices. Correct! Correct! It prevents the interviewee from relaxing too much.5/10/22, 11:20 PM Final Exam - Chapter 15: BMGT-1305.050: Communications in Management It clarifies the purpose. It establishes the climate. Quiz Score: 210 out of 250