WGU Change Management and
Innovation - C208 assessment v2 |Updated
2026
Which stage in Kurt Lewin's change model involves changes being institutionalized in the
corporate
culture? - answer-Refreezing
Which of the following does not characterize the management style known as
empowerment? - answer-
Reliance on hierarchy
What is the first step in John Kotter's eight-step process for transformational change? -
answer-Establish
a sense of urgency
Which of the following is not an explanation for why people resist change at work? -
answer-
Management has explained and demonstrated the need for change.
Why does John Kotter advocate creating "short-term wins" in his eight-step process for
change? -
answer-They help to create a feeling of progress as well as an opportunity to reward
employees
The development of the Internet is an example of - answer-radical innovation
Which stage in Kurt Lewin's change model involves people employing new skills and
attitudes and being
rewarded by the organization for doing so? - answer-Refreezing
Which of the following is not one of the four stages of change in the Black and Gregersen
model? -
answer-Do the new right thing, and do it fairly well at first
Sustaining organizational change through continued focus occurs during which step in the
ADKAR
model? - answer-Reinforcement
, A manager who is comfortable with risk will be more likely to lead which sort of change
effort? - answer-
Revolutionary
The third step of the Cisco Change Roadmap (CCR) is - answer-Manage
Lower and middle-level managers are generally not tasked with leading which of the
following kinds of
change? - answer-Invention of new organizational missions or economic models
Which of the following statements about change efforts is not true? - answer-Managers who
expect
resistance to change rarely become defensive
Willingness to support and participate in change effort comes during which step in the
ADKAR model? -
answer-Desire
Which of the following is not one of the three factors driving change that make it more
challenging,
according to Black and Gregersen? - answer-Fear of change
The majority of people spend their time experiencing which of the following sorts of
change? - answer-
Reactive change
Embracing alternative ways of looking at a problem and generating ideas rather than
evaluating is
considered - answer-divergent thinking
Tapping into the talents of researchers, engineers, and scientists working outside a
corporation is an
example of which type of innovation? - answer-Open innovation
Which of the following statements is not true about promoting creativity in an organization?
- answer-
Eliminating conflict promotes the creative process.
In its work on innovation, McKinsey & Company found that ________ made a significant
difference in
leading successful innovation efforts. - answer-establishing formal innovation goals for
Innovation - C208 assessment v2 |Updated
2026
Which stage in Kurt Lewin's change model involves changes being institutionalized in the
corporate
culture? - answer-Refreezing
Which of the following does not characterize the management style known as
empowerment? - answer-
Reliance on hierarchy
What is the first step in John Kotter's eight-step process for transformational change? -
answer-Establish
a sense of urgency
Which of the following is not an explanation for why people resist change at work? -
answer-
Management has explained and demonstrated the need for change.
Why does John Kotter advocate creating "short-term wins" in his eight-step process for
change? -
answer-They help to create a feeling of progress as well as an opportunity to reward
employees
The development of the Internet is an example of - answer-radical innovation
Which stage in Kurt Lewin's change model involves people employing new skills and
attitudes and being
rewarded by the organization for doing so? - answer-Refreezing
Which of the following is not one of the four stages of change in the Black and Gregersen
model? -
answer-Do the new right thing, and do it fairly well at first
Sustaining organizational change through continued focus occurs during which step in the
ADKAR
model? - answer-Reinforcement
, A manager who is comfortable with risk will be more likely to lead which sort of change
effort? - answer-
Revolutionary
The third step of the Cisco Change Roadmap (CCR) is - answer-Manage
Lower and middle-level managers are generally not tasked with leading which of the
following kinds of
change? - answer-Invention of new organizational missions or economic models
Which of the following statements about change efforts is not true? - answer-Managers who
expect
resistance to change rarely become defensive
Willingness to support and participate in change effort comes during which step in the
ADKAR model? -
answer-Desire
Which of the following is not one of the three factors driving change that make it more
challenging,
according to Black and Gregersen? - answer-Fear of change
The majority of people spend their time experiencing which of the following sorts of
change? - answer-
Reactive change
Embracing alternative ways of looking at a problem and generating ideas rather than
evaluating is
considered - answer-divergent thinking
Tapping into the talents of researchers, engineers, and scientists working outside a
corporation is an
example of which type of innovation? - answer-Open innovation
Which of the following statements is not true about promoting creativity in an organization?
- answer-
Eliminating conflict promotes the creative process.
In its work on innovation, McKinsey & Company found that ________ made a significant
difference in
leading successful innovation efforts. - answer-establishing formal innovation goals for
