CERTIFICATION ACTUAL EXAM TEST
QUESTIONS AND ANSWERS EXAM
PREPARATION GUIDE COMPLETE SOLVED
PAPER RESOURCE
●● Einstein Trust Layer.
Answer: Section covering processes and policies protecting customer
data.
●● Generative AI in CRM Applications.
Answer: Section identifying correct generative AI features in Einstein
for Sales.
●● Prompt Builder.
Answer: Section explaining the process for creating, activating, and
executing prompt templates.
●● Einstein Copilot.
Answer: Section leveraging standard and custom Copilot actions.
●● Model Builder.
, Answer: Section configuring standard, custom, and BYO-LLM
generative models.
●● AI revolution waves.
Answer: Predictive AI, Generative AI, and Autonomous and Agent AI.
●● Einstein Trust Layer purpose.
Answer: To provide a toolbox of features to protect customer and
company data.
●● Dynamic grounding.
Answer: Pulls authorized, secure, relevant data directly from the
customer's org for prompt context.
●● Zero data retention.
Answer: Prompt, responses, and related data are forgotten by the LLM.
●● Toxic language scan.
Answer: Salesforce assessment tool applied to response for toxic
language.
●● Sales AI benefits.