MGMT 363 EXAM 1- Faulk With
Complete Solutions
organizational behavior - ANSWER a field of study devoted to understanding,
explaining, and ultimately improving the attitudes and behaviors of individuals
and groups in organizations
*seeks to understand, explain, and improve employee's attitudes and behaviors
3 levels of organizational behavior - ANSWER 1) individual
2) group
3) organizational
***based on the idea that people change their behavior depending on who
they're with
individual outcomes - ANSWER two primary results we are interested in:
1) job performance
2) organizational commitment
job performance - ANSWER the value of the set of behaviors that contribute to
organizational goal accomplishment
*includes behaviors that are within the control of the employee and are (or are
not) relevant to job performance
*ANYTHING that you do that negatively or positively impacts the organization
organizational commitment - ANSWER the degree to which members of a
particular organization are attached to that organization
*an employee's desire to remain a member of an organization that they respect
**positively related to voice and loyalty
**negatively related to exit and neglect
individual mechanisms - ANSWER the attitudes, perceptions, and processes that
significantly impact the two individual outcomes
*job satisfaction
*stress
*motivation
*trust, justice, and ethics
*learning & decision making
,job satisfaction - ANSWER how employees feel about their work
*a pleasurable emotional state resulting from the appraisal of one's job or job
experiences
*captures what employees feel when thinking about their jobs and doing their
day to day work
*composed of two components
1) affect: how you feel about your job
2) cognition: what you think about your job
stress - ANSWER the responses of employees to their demands that might
exceed their capabilities
*the individual mechanism that deals with workers psychological reactions to
overtaxing job demands
*
motivation - ANSWER forces that act on or come from within the employees to
compel them to act in a goal directed manner
*captures the energetic forces that drive employee's work effort
trust, justice, & ethics - ANSWER perceptions of employees regarding the level
of fairness, honesty, and integrity that exists in the organization
learning & decision making - ANSWER how employees acquire knowledge and
choose between alternatives
*how employees gain job knowledge & how they use that knowledge to make
accurate judgements on the job
individual characteristics - ANSWER differences among employees that may
cause them to perceive their worlds differently or react to it in different ways
*ability
*personality & cultural values
ability - ANSWER cognitive, emotional, and physical capabilities that employees
bring to and develop within the organization
personality and cultural values - ANSWER various traits, attitudes, and desires
that employees have that influence their behavior
*reflect the various traits and tendencies that describe how people act, affect
the way that people behave at work, the kinds of tasks they're interested in, and
how they react to events that happen on the job
group mechanisms - ANSWER as you're moving to the next level, looking to see
what processes impact individuals as they work together
*team characteristics & diversity
*team processes & communication
, *leadership power & negotiation
*leadership styles and behaviors
team characteristics & diversity - ANSWER looks at the composition of the work
team and how they are formed
*describes how teams are formed, staffed, and composed, and how team
members come to rely on one another as they do their work
team processes & communication - ANSWER focuses on how the team works as
a unit towards a common goal
*how teams behave, including their coordination, conflict, and cohesion
leadership power & negotiation - ANSWER looks at how some individuals are
able to influence and attain authority over others
leadership styles & behaviors - ANSWER focuses on the various ways leaders
influence followers
*captures the specific actions that leaders take to influence others at work
organizational mechanisms - ANSWER moving to the macro level, looks at
important considerations regarding how the entire organization works together
*organizational structure
*organizational culture
organizational structure - ANSWER delineates how the various work groups are
associated with each other and how the lines of authority flow
*dictates how the units within a firm link to other units
organizational culture - ANSWER examines the shared values and beliefs of the
members of the organization and how they influence behavior
*captures "the way things are" within an organization
do firms that do an effective job of managing organizational behavior concepts
become more profitable as a result? - ANSWER advantage: unique resources to
a firm give them a competitive advantage and keep them profitable
*example: motivated and skilled employees; talented and motivated employees
are both rare and not easy to recreate, making these employees valuable for
creating a competitive advantage and making the company more profitable
a 1% increase in the proportion of the workforce involved in organizational
behavior related practices led to ... - ANSWER ~ a 7% decrease in turnover
~ $27000 more in sales/employee
~ $18000 more in market value
~ $3800 more in profits
Complete Solutions
organizational behavior - ANSWER a field of study devoted to understanding,
explaining, and ultimately improving the attitudes and behaviors of individuals
and groups in organizations
*seeks to understand, explain, and improve employee's attitudes and behaviors
3 levels of organizational behavior - ANSWER 1) individual
2) group
3) organizational
***based on the idea that people change their behavior depending on who
they're with
individual outcomes - ANSWER two primary results we are interested in:
1) job performance
2) organizational commitment
job performance - ANSWER the value of the set of behaviors that contribute to
organizational goal accomplishment
*includes behaviors that are within the control of the employee and are (or are
not) relevant to job performance
*ANYTHING that you do that negatively or positively impacts the organization
organizational commitment - ANSWER the degree to which members of a
particular organization are attached to that organization
*an employee's desire to remain a member of an organization that they respect
**positively related to voice and loyalty
**negatively related to exit and neglect
individual mechanisms - ANSWER the attitudes, perceptions, and processes that
significantly impact the two individual outcomes
*job satisfaction
*stress
*motivation
*trust, justice, and ethics
*learning & decision making
,job satisfaction - ANSWER how employees feel about their work
*a pleasurable emotional state resulting from the appraisal of one's job or job
experiences
*captures what employees feel when thinking about their jobs and doing their
day to day work
*composed of two components
1) affect: how you feel about your job
2) cognition: what you think about your job
stress - ANSWER the responses of employees to their demands that might
exceed their capabilities
*the individual mechanism that deals with workers psychological reactions to
overtaxing job demands
*
motivation - ANSWER forces that act on or come from within the employees to
compel them to act in a goal directed manner
*captures the energetic forces that drive employee's work effort
trust, justice, & ethics - ANSWER perceptions of employees regarding the level
of fairness, honesty, and integrity that exists in the organization
learning & decision making - ANSWER how employees acquire knowledge and
choose between alternatives
*how employees gain job knowledge & how they use that knowledge to make
accurate judgements on the job
individual characteristics - ANSWER differences among employees that may
cause them to perceive their worlds differently or react to it in different ways
*ability
*personality & cultural values
ability - ANSWER cognitive, emotional, and physical capabilities that employees
bring to and develop within the organization
personality and cultural values - ANSWER various traits, attitudes, and desires
that employees have that influence their behavior
*reflect the various traits and tendencies that describe how people act, affect
the way that people behave at work, the kinds of tasks they're interested in, and
how they react to events that happen on the job
group mechanisms - ANSWER as you're moving to the next level, looking to see
what processes impact individuals as they work together
*team characteristics & diversity
*team processes & communication
, *leadership power & negotiation
*leadership styles and behaviors
team characteristics & diversity - ANSWER looks at the composition of the work
team and how they are formed
*describes how teams are formed, staffed, and composed, and how team
members come to rely on one another as they do their work
team processes & communication - ANSWER focuses on how the team works as
a unit towards a common goal
*how teams behave, including their coordination, conflict, and cohesion
leadership power & negotiation - ANSWER looks at how some individuals are
able to influence and attain authority over others
leadership styles & behaviors - ANSWER focuses on the various ways leaders
influence followers
*captures the specific actions that leaders take to influence others at work
organizational mechanisms - ANSWER moving to the macro level, looks at
important considerations regarding how the entire organization works together
*organizational structure
*organizational culture
organizational structure - ANSWER delineates how the various work groups are
associated with each other and how the lines of authority flow
*dictates how the units within a firm link to other units
organizational culture - ANSWER examines the shared values and beliefs of the
members of the organization and how they influence behavior
*captures "the way things are" within an organization
do firms that do an effective job of managing organizational behavior concepts
become more profitable as a result? - ANSWER advantage: unique resources to
a firm give them a competitive advantage and keep them profitable
*example: motivated and skilled employees; talented and motivated employees
are both rare and not easy to recreate, making these employees valuable for
creating a competitive advantage and making the company more profitable
a 1% increase in the proportion of the workforce involved in organizational
behavior related practices led to ... - ANSWER ~ a 7% decrease in turnover
~ $27000 more in sales/employee
~ $18000 more in market value
~ $3800 more in profits
