MSSC EOC EXAM REVIEW QUESTIONS WITH
COMPLETE ANSWERS
The best medium to communicate complicated do-it-yourself instructions would
be __________. - ANSWER Written
Effective communication requires everyone to accept __________ in the process.
- ANSWER Responsibility
Non-value-added activities are considered waste if they fall into one of the eight
categories. Which waste includes poor workplace organization and layout
issues? - ANSWER Excess motion
A person working downstream on an assembly line is considered a(n)
__________. - ANSWER Internal customer
__________ does NOT help meet the process requirements and product
specifications of a manufacturing order. - ANSWER Overproduction
A barrier that interferes with good communication is called __________. -
ANSWER Noise
The stable operations within products allow the company to add this to its lean
manufacturing core? - ANSWER Standardization
A __________ initiates communication by forming an idea to be shared. - ANSWER
Sender
The best medium to communicate and resolve a conflict would be __________. -
ANSWER Spoken
Standardization is put into place by standardizing work and what other method?
- ANSWER 5S process
Spoken, written, and electronic are three types of __________. - ANSWER
Communication mediums
What is the definition of value-added activities? - ANSWER Activity that adds
what the customer wants
Continuous improvement is based on what major goal? - ANSWER Zero waste
,Lean manufacturing is a method of eliminating waste. What is the purpose of
eliminating waste? - ANSWER Reduce both cost and lead time while increasing
quality
Making sure that all necessary resources are available at the workstation when
required __________. - ANSWER Helps to optimize production and make workflow
efficient
Jidoka builds quality into the manufacturing process. What four steps are used
in jidoka? - ANSWER Discover, stop, fix, investigate cause
Brainstorming, organizing, and editing are each a part of the full planning
process for __________ a clear message. - ANSWER Constructing
In communication, to avoid making assumptions is a special responsibility of the
__________. - ANSWER Receiver
Communication is a process by which we assign and convey meaning in an
attempt to create __________. - ANSWER Shared understanding
JIT reduces excess inventory, waiting, and transportation by changing the
traditional system of inventory to one that focuses on what method of moving
inventory? - ANSWER Pulling inventory meaning it moves when needed
The ability to __________ may be a person's most important factor to be
successful. - ANSWER Communicate
Lean culture must be deep within the company. What must the company be
willing to do? - ANSWER Give employees time to observe and study their
workspace
Top level management must commit to __________ to help sustain 5S success. -
ANSWER Team building
What is often considered the most difficult step of the 5S process? - ANSWER
Sustain
Judging tagged items is part of what 5S step? - ANSWER Sort
One of the results of Straighten is to __________. - ANSWER Arrange items in the
order of their use
One of the results of Sort is to do what? - ANSWER Reduce the time to locate
tools
, In which 5S step does the employee look for damaged equipment, worn
components, and misplaced objects? - ANSWER Shine
5S is a lean manufacturing technique that focuses on creating a __________. -
ANSWER Clean and orderly work area
When a worker is asked to lift a part or product repeatedly throughout the day,
the company should __________. - ANSWER Arrange to move the part to a more
comfortable working height
__________ is responsible to align the team, establish direction, and to motivate
and inspire. - ANSWER Leadership
Which 5S step involves formatting 5S work instructions so that they look and
read alike? - ANSWER Standardize
How does the 5S method aid in the goal of lean manufacturing? - ANSWER
Reduces the waste of excess motion, helps improve morale, and enables other
lean methods to be more successful
Which 5S step uses labels to clearly identify equipment? - ANSWER Straighten
Which of the following is a key action step of Standardize? - ANSWER Promote
best practices
Production capacity is a measure of a department's ability to meet __________. -
ANSWER Customer demand
Customer relationship data is stored in a __________ that can be used to record
concerns with specific products. - ANSWER ERP or database system
Customer lead time is the time between customer order and __________. -
ANSWER Product delivery
Prompt communication with a supervisor is necessary when __________. -
ANSWER The production schedule cannot be met
In a production process, the time required to create a finished product is
determined by the slowest processing station. The slowest station, often called
a __________, therefore limits the maximum rate of production. - ANSWER
Bottleneck
Process cycle time is the time required to complete the production of __________
from start to finish. - ANSWER One unit of product
What is another name for lean production? - ANSWER Just-in-Time
COMPLETE ANSWERS
The best medium to communicate complicated do-it-yourself instructions would
be __________. - ANSWER Written
Effective communication requires everyone to accept __________ in the process.
- ANSWER Responsibility
Non-value-added activities are considered waste if they fall into one of the eight
categories. Which waste includes poor workplace organization and layout
issues? - ANSWER Excess motion
A person working downstream on an assembly line is considered a(n)
__________. - ANSWER Internal customer
__________ does NOT help meet the process requirements and product
specifications of a manufacturing order. - ANSWER Overproduction
A barrier that interferes with good communication is called __________. -
ANSWER Noise
The stable operations within products allow the company to add this to its lean
manufacturing core? - ANSWER Standardization
A __________ initiates communication by forming an idea to be shared. - ANSWER
Sender
The best medium to communicate and resolve a conflict would be __________. -
ANSWER Spoken
Standardization is put into place by standardizing work and what other method?
- ANSWER 5S process
Spoken, written, and electronic are three types of __________. - ANSWER
Communication mediums
What is the definition of value-added activities? - ANSWER Activity that adds
what the customer wants
Continuous improvement is based on what major goal? - ANSWER Zero waste
,Lean manufacturing is a method of eliminating waste. What is the purpose of
eliminating waste? - ANSWER Reduce both cost and lead time while increasing
quality
Making sure that all necessary resources are available at the workstation when
required __________. - ANSWER Helps to optimize production and make workflow
efficient
Jidoka builds quality into the manufacturing process. What four steps are used
in jidoka? - ANSWER Discover, stop, fix, investigate cause
Brainstorming, organizing, and editing are each a part of the full planning
process for __________ a clear message. - ANSWER Constructing
In communication, to avoid making assumptions is a special responsibility of the
__________. - ANSWER Receiver
Communication is a process by which we assign and convey meaning in an
attempt to create __________. - ANSWER Shared understanding
JIT reduces excess inventory, waiting, and transportation by changing the
traditional system of inventory to one that focuses on what method of moving
inventory? - ANSWER Pulling inventory meaning it moves when needed
The ability to __________ may be a person's most important factor to be
successful. - ANSWER Communicate
Lean culture must be deep within the company. What must the company be
willing to do? - ANSWER Give employees time to observe and study their
workspace
Top level management must commit to __________ to help sustain 5S success. -
ANSWER Team building
What is often considered the most difficult step of the 5S process? - ANSWER
Sustain
Judging tagged items is part of what 5S step? - ANSWER Sort
One of the results of Straighten is to __________. - ANSWER Arrange items in the
order of their use
One of the results of Sort is to do what? - ANSWER Reduce the time to locate
tools
, In which 5S step does the employee look for damaged equipment, worn
components, and misplaced objects? - ANSWER Shine
5S is a lean manufacturing technique that focuses on creating a __________. -
ANSWER Clean and orderly work area
When a worker is asked to lift a part or product repeatedly throughout the day,
the company should __________. - ANSWER Arrange to move the part to a more
comfortable working height
__________ is responsible to align the team, establish direction, and to motivate
and inspire. - ANSWER Leadership
Which 5S step involves formatting 5S work instructions so that they look and
read alike? - ANSWER Standardize
How does the 5S method aid in the goal of lean manufacturing? - ANSWER
Reduces the waste of excess motion, helps improve morale, and enables other
lean methods to be more successful
Which 5S step uses labels to clearly identify equipment? - ANSWER Straighten
Which of the following is a key action step of Standardize? - ANSWER Promote
best practices
Production capacity is a measure of a department's ability to meet __________. -
ANSWER Customer demand
Customer relationship data is stored in a __________ that can be used to record
concerns with specific products. - ANSWER ERP or database system
Customer lead time is the time between customer order and __________. -
ANSWER Product delivery
Prompt communication with a supervisor is necessary when __________. -
ANSWER The production schedule cannot be met
In a production process, the time required to create a finished product is
determined by the slowest processing station. The slowest station, often called
a __________, therefore limits the maximum rate of production. - ANSWER
Bottleneck
Process cycle time is the time required to complete the production of __________
from start to finish. - ANSWER One unit of product
What is another name for lean production? - ANSWER Just-in-Time
