COM 312 Conflict and ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Negotiation ASU Exam 1 Santana- ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Melgoza exam with correct answers ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Thromise - correct answers ✔✔a message that sounds ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
like a promise but operates like a threat because there is a
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
penalty associated with noncompliance that may hurt the ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
recipient
Gunnysacking - correct answers ✔✔Occurs when people ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
store up old grievances and then dump them on their
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
partner during a conflict. ||\\||\\ ||\\||\\ ||\\||\\
Abilene Paradox - correct answers ✔✔the tendency of ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
people to resist voicing their true thoughts or feelings in
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
order to please others and avoid conflict---no one wins (all
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
think we shouldnt but we do it anyway)
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
The STLC Method - correct answers ✔✔Stop
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Think
, Listen
Communicate
chilling effect cycle - correct answers ✔✔one person
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
withholds grievances from other out of FEAR (for self
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
other, relationship)
||\\||\\
conflict cycle phases - correct answers ✔✔----prelude
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
(who, type of relationship, bystanders,
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
context/environment)
----triggering event ||\\||\\
----initiation phase ||\\||\\
----differentiation phase ||\\||\\
----resolution phase ||\\||\\
dysfunctional conflict styles - correct answers ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
✔✔avoiding, accommodating (yielding), competitive and ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
passive aggressive communication
||\\||\\ ||\\||\\
Negotiation ASU Exam 1 Santana- ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Melgoza exam with correct answers ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Thromise - correct answers ✔✔a message that sounds ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
like a promise but operates like a threat because there is a
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
penalty associated with noncompliance that may hurt the ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
recipient
Gunnysacking - correct answers ✔✔Occurs when people ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
store up old grievances and then dump them on their
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
partner during a conflict. ||\\||\\ ||\\||\\ ||\\||\\
Abilene Paradox - correct answers ✔✔the tendency of ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
people to resist voicing their true thoughts or feelings in
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
order to please others and avoid conflict---no one wins (all
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
think we shouldnt but we do it anyway)
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
The STLC Method - correct answers ✔✔Stop
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Think
, Listen
Communicate
chilling effect cycle - correct answers ✔✔one person
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
withholds grievances from other out of FEAR (for self
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
other, relationship)
||\\||\\
conflict cycle phases - correct answers ✔✔----prelude
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
(who, type of relationship, bystanders,
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
context/environment)
----triggering event ||\\||\\
----initiation phase ||\\||\\
----differentiation phase ||\\||\\
----resolution phase ||\\||\\
dysfunctional conflict styles - correct answers ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
✔✔avoiding, accommodating (yielding), competitive and ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
passive aggressive communication
||\\||\\ ||\\||\\
