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Course notes Consumer Psychology (MK344)

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Consumer psychology notes 2021

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Behavioural Economics
 Behavioural economics is
o Presented consumers as behaving rationally, making logical decisions about their
consumption based on factors such as price and quality
o More complex in terms of our cost/benefit decisions
o Focused on the context of decisions the environment within which the consumption
choices take place.

Influences on our Economic Decisions
 Psychological
 Cognitive
 Emotional
 Cultural
 Social

Summary of Key Concepts
Choice Architecture
 How the way a choice is presented influences the choice made.
 Uses the context of a decision to 'nudge' people towards a particular behaviour.
 May include:
o The number of choices (think about set menus)
o how the attributes are described
o presence of a default

Defaults
 A preselected option without an active choice.
 This uses status quo bias – our inherent inertia - we prefer to with what is already there.

Loss Aversion - Volp et al.'s study (2008)
 We generally dislike losses more than we like gains of a similar amount.
 Volp et al.'s study (2008) - showed that weight loss based on the threat of losing money works
better than with the incentive to get money.
 The endowment effect – we value an item that is already in our possession

Endowment Effect - Thaler & Sunstein's study (2009)
 The endowment effect – we value an item that is already in our possession.
 Thaler & Sunstein's 2009 study shows the endowment effect.
 This is shown via free trials
o Amazon prime
o Spotify Premium

Priming
 They alter people's behaviour outside of their conscious awareness, resulting from their first
exposure to certain sights, words, sensations, or activities.
 Behaviour or feelings can be changed by using cues without being conscious it is happening. Eg.
o See healthy images – eat more healthy food,
o see images of older people – walk more slowly

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