SCM 300 Davilla Exam 3 ASU

SCM 300 Davilla Exam 3 ASU

1. THINGS WE TALKED ABOUT IN CLASS: - pizza


- cow path

- silicon wafers

- ticket broker

- your resume (little stories)

- "don't be a jerk"

- real estate, show them what is available

- Health, physician's advice

- GPA, he doesn't like it

- Basketball

- how should we create grades

- anesthesiology

- motorola six sigma

- whirlpool it upgrade

2. Business Process: - any activity that takes an input, adds value, and provides an output


- a cell of the supply chain

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, - "recipe"

- make it as detailed as possible so there is nothing that can be unclear

3. Things to think about with changing business processes: - who will it affect


- how will it affect them

- will the customers dislike the change?

4. Good intentions: - goal oriented


- stakeholders considered


- outputs are desired

5. Reproducible Results: - Documented and easily understood; adaptable


6. Measurable and manageable: - Entire system considered


- easy to identify problems

- accountability, good metrics

7. Bad Business Processes: - ambiguity


- Misalignment

- miscommunication

8. Ambiguity: - goals are not clearly understood


- laziness, hubris, lack of info

9. Misalignment: - goals and actions not in alignment

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