WGU D099| PA| PRE-ASSESSMENT EXAM | QUESTIONS
& ANSWERS
Correct
Incorrect
, Management by objectives Statistical review
Management by exception Performance incentive
Don't know?
2 of 70
Term
What is a result of a salesperson conducting follow-up on a sale?
Give this one a try later!
Improved customer relationships Handles customer objections
Ensures customer satisfaction Establishes contract terms
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, 3 of 70
Term
A school administrator receives a request from a textbook
salesperson to meet with the school principal. The administrator
asks for the salesperson's contact information and indicates that
the principal may contact the salesperson if interested in meeting.
Which type of business-to-business (B2B) stakeholder is this
school administrator?
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Producer Missionary
Gatekeeper Insurance Company
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4 of 70
Term
How does empathy contribute to building a good relationship with
a customer?
Give this one a try later!
, By creating an emotional By focusing on logical solutions
connection with clients to without emotional involvement
show understanding that is
built on trust
By maintaining a professional
By establishing a formal agreement
distance to avoid personal
with clients to ensure satisfaction
connections
Don't know?
5 of 70
Term
A salesperson wants to get to know a prospective customer by
establishing ongoing communication to ensure current as well as
future sales.
Which sales approach is the salesperson using?
Give this one a try later!
Product Relationship
Task Transaction
Don't know?
6 of 70
Term
& ANSWERS
Correct
Incorrect
, Management by objectives Statistical review
Management by exception Performance incentive
Don't know?
2 of 70
Term
What is a result of a salesperson conducting follow-up on a sale?
Give this one a try later!
Improved customer relationships Handles customer objections
Ensures customer satisfaction Establishes contract terms
Don't know?
, 3 of 70
Term
A school administrator receives a request from a textbook
salesperson to meet with the school principal. The administrator
asks for the salesperson's contact information and indicates that
the principal may contact the salesperson if interested in meeting.
Which type of business-to-business (B2B) stakeholder is this
school administrator?
Give this one a try later!
Producer Missionary
Gatekeeper Insurance Company
Don't know?
4 of 70
Term
How does empathy contribute to building a good relationship with
a customer?
Give this one a try later!
, By creating an emotional By focusing on logical solutions
connection with clients to without emotional involvement
show understanding that is
built on trust
By maintaining a professional
By establishing a formal agreement
distance to avoid personal
with clients to ensure satisfaction
connections
Don't know?
5 of 70
Term
A salesperson wants to get to know a prospective customer by
establishing ongoing communication to ensure current as well as
future sales.
Which sales approach is the salesperson using?
Give this one a try later!
Product Relationship
Task Transaction
Don't know?
6 of 70
Term
