Management - D483
EXAM QUESTIONS AND
VERIFIED CORRECT
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To take action to accomplish the transformation - CORRECT ANSWER-What is the last step to
Deming's 14 points of quality management?
To cease dependence on mass inspection
To break down barriers among departments
To evaluate options provided by management
To take action to accomplish the transformation
Quality Assurance - CORRECT ANSWER-Process checklists and project audits are components of
which management process?
Choose 1 answer
Quality Control
Quality Assurance
Quality Cooperative
Quality Collaboration
,To measure effectiveness of an organization's quality management system - CORRECT ANSWER-
What is the main objective of an internal quality audit?
To gauge the quality of human resources
To assess the quality of control process failures
To determine the quality of an organization's executive management
To measure effectiveness of an organization's quality management system
Six Sigma - CORRECT ANSWER-A company is trying to systematically improve processes by
eliminating nonconformity of their products to product specifications. The company believes
their continuous effort to reduce variation in their process outputs is key to their business
success.
Which quality process is the company utilizing?
ISO 9000
Six Sigma
Reengineering
Continuous processing
Customer relationship management - CORRECT ANSWER-Which concept entails all aspects of
interaction a company has with its customers in both sales and service-related environments?
Customer connection society
Customer liaison administration
Customer association organization
Customer relationship management
Sustained competitive advantage - CORRECT ANSWER-Dr. Ohmae indicates that customer,
corporation, and competitors should be integrated in a strategic triangle.
,What does Dr. Ohmae indicate that an organization can obtain by doing this?
Time-based competition
Sustained competitive advantage
Coordination of mutual adjustment
Decentralization of the organization
Intrapreneur - CORRECT ANSWER-What designates those who take hands-on responsibility for
creating innovation such as new ideas, products, or methods within an organization?
Franchiser
Pacesetter
Intrapreneur
Controller
Creates unique and different products or services - CORRECT ANSWER-Why is innovation an
important element of entrepreneurship?
Allows the company to meet industry benchmarks
Creates unique and different products or services
Reduces marketing costs for the company
Buffers the impact of changes in the legal environment
Creativity, self-reliance, and ability to adapt - CORRECT ANSWER-Most successful entrepreneurs
exhibit certain characteristics. Some entrepreneurs are open-minded, able to learn quickly, and
skilled at conceptualizing.
Which entrepreneurial personality trait is this?
Choose 1 answer
, Opportunity obsession
Competitive intelligence
Creativity, self-reliance, and ability to adapt
Tolerance of risk, ambiguity, and uncertainty
Determination - CORRECT ANSWER-Which personality characteristics are believed to contribute
to an entrepreneur's success?
Risk aversion
Determination
Status quo obsession
Motivation to delegate
To maintain control - CORRECT ANSWER-Why would an entrepreneurial business choose to use
its own resources versus seeking outside resources in financing a business venture?
To go public
To spread the risk
To maintain control
To fuel large growth
Encourage employees to work on informal job assignments - CORRECT ANSWER-Which activity
should management use to encourage intrapreneurship within an organization?
Allow employees to form a union
Motivate employees by giving extra time off
Provide employees extra training opportunities
Encourage employees to work on informal job assignments