IAHSS ADVANCED OFFICER
CERTIFICATION QUESTIONS // IAHSS
SUPERVISOR EXAM 2026 IAHSS BASIC
TRAINING FOR HEALTHCARE SECURITY
OFFICERS
Which of the following does NOT help the security uniform communicate an appropriate
message to the public?
A. Clean uniform.
B. Wearing the uniform shirt outside of the trousers.
C. Well cared for uniform.
D. Shined footwear. - Correct Answer-B. Wearing the uniform shirt outside of the trousers.
Which of the following is NOT an example of undesirable behavior and demeanor in a security
officer?
A. Bad attitude.
B. Dishonesty.
C. Impoliteness.
D. Confidence. - Correct Answer-D. Confidence.
What is the relationship between employees and management sometimes called?
A. Employee relations.
B. Confidentiality.
C. Family interaction.
D. Tense conversation. - Correct Answer-A. Employee relations.
Which of the following may union members NOT do during picketing?
A. Carry signs.
B. Protest management decisions.
C. Block entrances to the building.
D. Congregate outside the facility. - Correct Answer-C. Block entrances to the building.
Which of the following is NOT a true statement about customers' perceptions of their
experience?
A. Interaction is subject to personal interpretation.
B. Interaction can only be perceived by words stated.
C. Interaction is affected by body language.
1
,D. Interaction is affected by all of your actions. - Correct Answer-B. Interaction can only be
perceived by words stated.
Which of the following is NOT one of the three powerful, personal reasons to provide great
customer service?
A. More job satisfaction.
B. Less stress and hassle.
C. Trying to impress your supervisor.
D. More job success. - Correct Answer-C. Trying to impress your supervisor.
Which of the following describes the main objective of good customer service?
A. To make the customer walk away with a positive feeling.
B. To help the customer see that someone tried, even though though the customer,s wants
were not met.
C. To make the customer think no one cares about the concern raised by the customer.
D. To help the customer walk away with a neutral feeling. - Correct Answer-A. To make the
customer walk away with a positive feeling.
Which of the following is the definition of a customer?
A. External paying customer.
B. Internal customer.
C. Non-paying external customer.
D. Anyone with whom you interact. - Correct Answer-D. Anyone with whom you interact.
Which of the following is NOT a common technique to use while providing good customer
service.
A. Acknowledge the customer's needs.
B. Use inappropriate body language.
C. Provide alternatives.
D. Say thank you. - Correct Answer-B. Use inappropriate body language.
The Joint Commission requires that risk assessments be conducted how often?
A. Every two years.
B. Every six months.
C. Every year.
D. Monthly. - Correct Answer-C. Every year.
Which of the following is NOT a true statement?
A. Team building encourages employee involvement in planning, problem solving, and decision
making within the organization.
B. Team building promotes a better understanding of decisions.
C. Team building rarely contributes to support for ownership of decisions, processes, and
changes.
2
,D. Active participation on teams can engage employees. - Correct Answer-C. Team building
rarely contributes to support for ownership of decisions, processes, and changes.
Which of the following is NOT an ongoing or functional work team?
A. A project team.
B. A natural work team.
C. A management team.
D. A process improvement team. - Correct Answer-A. A project team.
What is a misdemeanor?
A. A crime punishable by imprisonment for more than a year.
B. A violation of the municipal code.
C. Any offense other than a felony.
D. A violation of the state's penal code. - Correct Answer-C. Any offense other than a felony.
To be successful, teams need which of the following?
A. Access to resources.
B. Clearly defined boundaries.
C. Access to people who know.
D. Clearly defined purposes and goal.
E. all of the above. - Correct Answer-E. all of the above.
What is the definition of crowd control?
A. Techniques used to manage lawful public assemblies.
B. Allowing First Amendment activities.
C. Allowing Demonstrations.
D. Techniques used to address unlawful public assemblies. - Correct Answer-D. Techniques used
to address unlawful public assemblies.
Which of the following is NOT a stage of team development?
A. Forming.
B. Ending.
C. Norming.
D. Storming - Correct Answer-B. Ending.
Failure of teams can usually be attributed to what?
A. No clearly defined purpose or goals.
B. Lack of employee buy-in to teams.
C. Employees conditioned to value individual achievement.
D. Any of the above. - Correct Answer-D. Any of the above.
Which of the following is NOT an opportunity derived from patrol?
A. Getting to know the community.
B. Establishing positive relationships and partnerships.
3
, C. Improving communications.
D. Using the security vehicle to go off site. - Correct Answer-D. Using the security vehicle to go
off site.
Which is the most common patrol approach?
A. Inconspicuous.
B. Routine.
C. Conspicuous.
D. Foot. - Correct Answer-C. Conspicuous.
Which of the following are the three key elements of a good patrol.
A. Hearing, documentation and memory.
B. Observation, perception and memory.
C. Perception, memory and documentation.
D. Time, memory and perception. - Correct Answer-B. Observation, perception and memory.
Which type of patrol covers all areas equally with high visibility?
A. Selective.
B. Directed.
C. Vehicle.
D. Routine. - Correct Answer-D. Routine.
Which one of these is an example of something you should do while patrolling?
A. Let employees know you are in the area.
B. Get careless.
C. Be a hero unnecessarily.
D. Get separated from your equipment. - Correct Answer-A. Let employees know you are in the
area.
What patient information can be given to the security officer by a clinician
A. Clinicians are never allowed to release any patient information to anyone.
B. only patient information of interest to the security officer.
C. Only patient information that is critical to the performance of the security officer.
D. None of the above. - Correct Answer-C. Only patient information that is critical to the
performance of the security officer.
What should facility employees do when they hear an announcement of a child abduction.
A. Leave their offices, go out the closest door, and assemble in the street.
B. Go to their assigned areas (doors,stairs, elevators, etc.), look for anyone with any item that
could be hiding the child, and stop and question them.
C. Call the security office and volunteer to help if needed.
D. Stay inside their office and out of the away. - Correct Answer-B. Go to their assigned areas
(doors,stairs, elevators, etc.), look for anyone with any item that could be hiding the child, and
stop and question them.
4
CERTIFICATION QUESTIONS // IAHSS
SUPERVISOR EXAM 2026 IAHSS BASIC
TRAINING FOR HEALTHCARE SECURITY
OFFICERS
Which of the following does NOT help the security uniform communicate an appropriate
message to the public?
A. Clean uniform.
B. Wearing the uniform shirt outside of the trousers.
C. Well cared for uniform.
D. Shined footwear. - Correct Answer-B. Wearing the uniform shirt outside of the trousers.
Which of the following is NOT an example of undesirable behavior and demeanor in a security
officer?
A. Bad attitude.
B. Dishonesty.
C. Impoliteness.
D. Confidence. - Correct Answer-D. Confidence.
What is the relationship between employees and management sometimes called?
A. Employee relations.
B. Confidentiality.
C. Family interaction.
D. Tense conversation. - Correct Answer-A. Employee relations.
Which of the following may union members NOT do during picketing?
A. Carry signs.
B. Protest management decisions.
C. Block entrances to the building.
D. Congregate outside the facility. - Correct Answer-C. Block entrances to the building.
Which of the following is NOT a true statement about customers' perceptions of their
experience?
A. Interaction is subject to personal interpretation.
B. Interaction can only be perceived by words stated.
C. Interaction is affected by body language.
1
,D. Interaction is affected by all of your actions. - Correct Answer-B. Interaction can only be
perceived by words stated.
Which of the following is NOT one of the three powerful, personal reasons to provide great
customer service?
A. More job satisfaction.
B. Less stress and hassle.
C. Trying to impress your supervisor.
D. More job success. - Correct Answer-C. Trying to impress your supervisor.
Which of the following describes the main objective of good customer service?
A. To make the customer walk away with a positive feeling.
B. To help the customer see that someone tried, even though though the customer,s wants
were not met.
C. To make the customer think no one cares about the concern raised by the customer.
D. To help the customer walk away with a neutral feeling. - Correct Answer-A. To make the
customer walk away with a positive feeling.
Which of the following is the definition of a customer?
A. External paying customer.
B. Internal customer.
C. Non-paying external customer.
D. Anyone with whom you interact. - Correct Answer-D. Anyone with whom you interact.
Which of the following is NOT a common technique to use while providing good customer
service.
A. Acknowledge the customer's needs.
B. Use inappropriate body language.
C. Provide alternatives.
D. Say thank you. - Correct Answer-B. Use inappropriate body language.
The Joint Commission requires that risk assessments be conducted how often?
A. Every two years.
B. Every six months.
C. Every year.
D. Monthly. - Correct Answer-C. Every year.
Which of the following is NOT a true statement?
A. Team building encourages employee involvement in planning, problem solving, and decision
making within the organization.
B. Team building promotes a better understanding of decisions.
C. Team building rarely contributes to support for ownership of decisions, processes, and
changes.
2
,D. Active participation on teams can engage employees. - Correct Answer-C. Team building
rarely contributes to support for ownership of decisions, processes, and changes.
Which of the following is NOT an ongoing or functional work team?
A. A project team.
B. A natural work team.
C. A management team.
D. A process improvement team. - Correct Answer-A. A project team.
What is a misdemeanor?
A. A crime punishable by imprisonment for more than a year.
B. A violation of the municipal code.
C. Any offense other than a felony.
D. A violation of the state's penal code. - Correct Answer-C. Any offense other than a felony.
To be successful, teams need which of the following?
A. Access to resources.
B. Clearly defined boundaries.
C. Access to people who know.
D. Clearly defined purposes and goal.
E. all of the above. - Correct Answer-E. all of the above.
What is the definition of crowd control?
A. Techniques used to manage lawful public assemblies.
B. Allowing First Amendment activities.
C. Allowing Demonstrations.
D. Techniques used to address unlawful public assemblies. - Correct Answer-D. Techniques used
to address unlawful public assemblies.
Which of the following is NOT a stage of team development?
A. Forming.
B. Ending.
C. Norming.
D. Storming - Correct Answer-B. Ending.
Failure of teams can usually be attributed to what?
A. No clearly defined purpose or goals.
B. Lack of employee buy-in to teams.
C. Employees conditioned to value individual achievement.
D. Any of the above. - Correct Answer-D. Any of the above.
Which of the following is NOT an opportunity derived from patrol?
A. Getting to know the community.
B. Establishing positive relationships and partnerships.
3
, C. Improving communications.
D. Using the security vehicle to go off site. - Correct Answer-D. Using the security vehicle to go
off site.
Which is the most common patrol approach?
A. Inconspicuous.
B. Routine.
C. Conspicuous.
D. Foot. - Correct Answer-C. Conspicuous.
Which of the following are the three key elements of a good patrol.
A. Hearing, documentation and memory.
B. Observation, perception and memory.
C. Perception, memory and documentation.
D. Time, memory and perception. - Correct Answer-B. Observation, perception and memory.
Which type of patrol covers all areas equally with high visibility?
A. Selective.
B. Directed.
C. Vehicle.
D. Routine. - Correct Answer-D. Routine.
Which one of these is an example of something you should do while patrolling?
A. Let employees know you are in the area.
B. Get careless.
C. Be a hero unnecessarily.
D. Get separated from your equipment. - Correct Answer-A. Let employees know you are in the
area.
What patient information can be given to the security officer by a clinician
A. Clinicians are never allowed to release any patient information to anyone.
B. only patient information of interest to the security officer.
C. Only patient information that is critical to the performance of the security officer.
D. None of the above. - Correct Answer-C. Only patient information that is critical to the
performance of the security officer.
What should facility employees do when they hear an announcement of a child abduction.
A. Leave their offices, go out the closest door, and assemble in the street.
B. Go to their assigned areas (doors,stairs, elevators, etc.), look for anyone with any item that
could be hiding the child, and stop and question them.
C. Call the security office and volunteer to help if needed.
D. Stay inside their office and out of the away. - Correct Answer-B. Go to their assigned areas
(doors,stairs, elevators, etc.), look for anyone with any item that could be hiding the child, and
stop and question them.
4
