IAHSS ADVANCED OFFICER CERTIFICATION QUESTIONS // IAHSS SUPERVISOR EXAM 2026 IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS

IAHSS ADVANCED OFFICER
CERTIFICATION QUESTIONS // IAHSS
SUPERVISOR EXAM 2026 IAHSS BASIC
TRAINING FOR HEALTHCARE SECURITY
OFFICERS
What is the primary role of a security officer in crime prevention?
a. Reduce the desire for a person to committ a crime.
b. Patrol all assigned areas dilligently.
c. Reduce the opportunity for a person to committ a crime.
d. None of these - Correct Answer-c. Reduce the opportunity for a person to committ a crime.

Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also involves
what?
a. Initiating some action to remove or reduce the risk.
b. Reporting the risk to law enforcement authorities.
c. Documenting the risk to the administration.
d. Each of the above. - Correct Answer-a. Initiating some action to remove or reduce the risk.

What must be done about life safety deficiencies found in the hazzard surveillance tour?
a. Report them to the nearest medical personnel.
b. Correct them before the next safety committee meeting.
c. Report them to the Occupational Safety and Health Administration.
d. Correct them immediately. - Correct Answer-d. Correct them immediately.

What is the purpose of crime analysis?
a. Identify problems and develop strategies to reduce problems.
b. Assist law enforcement in identifying known criminals.
c. Solve crimes and make arrests.
d. None of the above. - Correct Answer-a. Identify problems and develop strategies to reduce
problems.

Which of the following is easier and more cost effective for an institution?
a. Allowing outside organizations to conduct safety training.
b. Installing access controls only on exterior doors.
c. Using off-duty law enforcement officers instead of security officers.
d. Building in security systems during building design. - Correct Answer-d. Building in security
systems during building design.




1

,The Triangle of Crime consists of:
a. Opportunity, Unattended Items, Desire
b. Ability, Opportunity, Randon Access
c. Opportunity, Desire, Ability
d. Access, Desire, Opportunity - Correct Answer-c. Opportunity, Desire, Ability

What are the layers of protection through physical security planning? - Correct Answer-*
Perimeter Barrior: line or outside perimeter of the site
* Building's Exterior: top, sides, bottom of building
* Interior Controls: lock/key systems, access control systems,
alarms, camera, policies/procedures, training

How can employee awareness programs improve safety in a healthcare facility? - Correct
Answer-* Generates employee involvement
* Improves trust/credibility in the security program and it's
personnel

What are the two most important aspects of a successful security program?
a. Assist law enforcement and identifying known criminals
b. Patrol and crime prevention
c. Crime prevention and risk assessment
d. Security awareness and crime prevention - Correct Answer-d. Security awareness and crime
prevention


Sprinkler heads must not have any obstruction or storage within _____ inches of the sprinkler
head:
a. 12
b. 16
c. 18
d. 20 - Correct Answer-c. 18

What agency requires Hazard Surveillance Rounds?
a. Occupational Safety Health Association (OSHA)
b. The Joint Commission (TJC)
c. National Fire Protection Association (NFPA)
d. Environmental Protection Agency (EPA) - Correct Answer-b. The Joint Commission

What are the two categories of safety and securities inspections?
a. Surveillance surveys and security surveys
b. Hazard inspections and security rounds
c. Hazard surveillance rounds and security surveys
d. Surveillance rounds and hazard surveillance surveys - Correct Answer-c. Hazard surveillance
rounds and security surveys




2

,Hazard Surveillance Round inspections are reported to:
a. Occupational Safety Health Association (OSHA)
b. The Supervisor of the facility
c. The Joint Commission (TJC)
d. The safety committee of the healthcare organization - Correct Answer-d. The safety
committee of the healthcare organization

Patient care buildings and satellite health centers require Hazard Surveillance Round
inspections:
a. Once per year
b. Twice per year
c. Every two years
d. Every three years - Correct Answer-c. Twice per year

Non-patient care buildings and exterior grounds require Hazard Surveillance Round inspections:
a. Once per year
b. Twice per year
c. Every two years
d. None of the above - Correct Answer-a. Once per year

The five-step approach to crime analysis is:
a. Gather, Collate, Analyze, Separate, Evaluate feedback
b. Collect, Collate, Analyze, Disseminate, Gather/Evaluate feedback
c. Collect, Evaluate, Collate, Disseminate, Gather feedback
d.Collect, Collate, Analyze, Gather/Evaluate feedback - Correct Answer-b. Collect, Collate,
Analyze, Disseminate, Gather/Evaluate feedback

Crime analysis data reports should be presented to the institutional safety committee how
often?
a. Quarterly
b. Bi-Annually
c. Annually
d. Never - Correct Answer-a. Quarterly

Healthcare facilities that provide _______ customer service motivate customers to tell others
about these organizations.
a. Respectful
b. Adequate
c. Knowledgeable
d. Excellent - Correct Answer-d. Excellent

Process improvements in customer service can be measured how?
a. Surveys




3

, b. Monitoring performance
c. Benchmarking
d. All of the above - Correct Answer-d. All of the above

_______ can be an excellent way to measure customer service and improve performance:
a. Surveys
b. Feedback
c. Employee complaints
d. Phone call monitoring - Correct Answer-b. Feedback

______ is an element in improving customer service:
a. Identifying customers
b. Attitude
c. Communication
d. Training
e. All of the above - Correct Answer-e. All of the above

Communication is ________________:
a. 93% body language, 7% words
b. 50% non-verbal, 50% verbal
c. 80% verbal, 20% gesture
d. 75% verbal, 20% gestures and tone of voice - Correct Answer-a. 93% body language, 7%
words

Customer retention is __________ times less expensive than attracting new customers.
a. 2 to 3
b. 5 to 6
c. 7 to 9
d. 10 to 12 - Correct Answer-b. 5 to 6

Satisfied customers on average tell _________ other people about their positive experience at a
healthcare facility.
a. 1 to 2
b. 2 to 3
c. 4 to 5
d. 6 to 7 - Correct Answer-c. 4 to 5

How many healthcare organizations have earned the Planetree organization's designation as a
'patient-centered hospital'?
a. Less than 100
b. Less than 115
c. More than 125
d. More than 200 - Correct Answer-c. more than 125





4