PGA PGM 3.0 Level 2 Golf Ops exam
with comprehensive questions and well
elaborated correct answers graded A+
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,the vision Core Values and mission statement of a golf facility should be developed concurrently with
establishing a facility wide business plan that concludes concrete goals and strategies for meeting them.
- correct ans:True
Proper business planning and operations alignment directs that sufficient resources be identified before
strategies for achieving business objectives are developed. - correct ans:False
What department is considered the core unit of most facilities? - correct ans:The Golf operation
What is one of the descriptive/directional elements of the facility's business that need to be in place
before the golf operation is defined? - correct ans:facility type, geographic locale, customer base,
business objectives and goals, strategies
Policies and procedures are part of which support element of the golf operations organization? - correct
ans:Systems
What is the most accurate description of the relationship between the facility's business plan and the
golf operation? - correct ans:Alignment - the golf operation must correspond with the facility's business
plan.
What is the principal focus of golf operations? - correct ans:providing high-quality playing experiences
and customer service in line with the core values, vision and mission of the organization
Stakeholders, owners, and boards are positioned at the bottom of a traditional organization chart (T/F) -
correct ans:False
From a functional perspective, a vendor is what kind of resource? - correct ans:Financial resource, they
can extend credit and work out arrangements that are quite valuable for a Golf Operation
What combination of interaction strategies would be the first choice for promoting a positive facility-
wide culture? - correct ans:Involving and Supporting
,What must exist for a facility to have a positive culture? - correct ans:Communication and openness to
change
What would a typical organizational chart of a golf operation show? - correct ans:Basic responsibilities
and the relationships between an operation's functional areas.
In what way is time related to other resources? - correct ans:It must be reasonably accounted for and
allocated appropriately, and is tied to every other resource.
What is the most likely determinant of the complexity of a facility's organization chart? - correct ans:The
size of the facility, the number of services offered to customers , and the type of facility and its mission.
What are examples of financial resources? - correct ans:Facility reserves, outside sources of investment,
vendors, banks, the physical property, membership,
Staff is considered a tangible facility resource? (T/F) - correct ans:True
What intangible resource is key to enabling and facilitating peak performance? - correct ans:culture
How can a facility foster a culture of improvement? - correct ans:encourage open discussion and input ,
provide tools to positively impact operation
"Identify staffing needs" is one of the staff-management roles in running a golf operation. (T/F) - correct
ans:True
Job descriptions should identify the skills necessary to accomplish the tasks associated with each
position. (T/F) - correct ans:True
High-performance profiling is a tool that can be used to communicate a uniform set of facility-wide
expectations for all employees - correct ans:True
, interviewing current employees is the first step in determining current training needs. - correct ans:Look
at job descriptions and high-performance profiles and checking whether everyone is trained in job-
specific skills
Self assessments are an appropriate means for facility staff to align their personal goals with business
goals. - correct ans:True
Self assessments are most useful during the hiring process. - correct ans:during the evaluation phase
New teachers observed the lead instructor at a golf facility conduct a short game clinic. This is an
example of external staff training. (T/F) - correct ans:False
What are tasks associated with the "plan for succession" staff-management role managers have in
running a golf operation? - correct ans:Implement cross-training, shared functions/responsibilities,
ensure several staff can perform key operational tasks, articulate career paths within the facility's
business
What should a manager consider when determining the number of employees needed to run an
operation? - correct ans:the human resources it will take to achieve their business objectives, and
seasonal fluctuations in business.
What should golf facilities consider doing to elevate staff performance in meeting management and
customer expectations? - correct ans:create high performance profiles
What is the advantage of asking open ended questions during the interview process? - correct ans:it
avoids signaling the right answer
What is an example of external staff training? - correct ans:Vendor product training, trips to other
facilities, workshops, PGA seminars
Reduced training needs is one of the anticipated benefits of adopting new point-of-sale system
technology. - correct ans:False- improved efficiency, improved customer service
with comprehensive questions and well
elaborated correct answers graded A+
Professional Academic Assistance Services
Services Offered
Proctored Exam Assistance
Online Class Management (Full Course Support)
Exam Preparation & Study Materials
Assignments and Coursework Support
Essays and Research Papers
Discussion Posts and Replies
Contact Information
Email:
WhatsApp: +254705994759
,the vision Core Values and mission statement of a golf facility should be developed concurrently with
establishing a facility wide business plan that concludes concrete goals and strategies for meeting them.
- correct ans:True
Proper business planning and operations alignment directs that sufficient resources be identified before
strategies for achieving business objectives are developed. - correct ans:False
What department is considered the core unit of most facilities? - correct ans:The Golf operation
What is one of the descriptive/directional elements of the facility's business that need to be in place
before the golf operation is defined? - correct ans:facility type, geographic locale, customer base,
business objectives and goals, strategies
Policies and procedures are part of which support element of the golf operations organization? - correct
ans:Systems
What is the most accurate description of the relationship between the facility's business plan and the
golf operation? - correct ans:Alignment - the golf operation must correspond with the facility's business
plan.
What is the principal focus of golf operations? - correct ans:providing high-quality playing experiences
and customer service in line with the core values, vision and mission of the organization
Stakeholders, owners, and boards are positioned at the bottom of a traditional organization chart (T/F) -
correct ans:False
From a functional perspective, a vendor is what kind of resource? - correct ans:Financial resource, they
can extend credit and work out arrangements that are quite valuable for a Golf Operation
What combination of interaction strategies would be the first choice for promoting a positive facility-
wide culture? - correct ans:Involving and Supporting
,What must exist for a facility to have a positive culture? - correct ans:Communication and openness to
change
What would a typical organizational chart of a golf operation show? - correct ans:Basic responsibilities
and the relationships between an operation's functional areas.
In what way is time related to other resources? - correct ans:It must be reasonably accounted for and
allocated appropriately, and is tied to every other resource.
What is the most likely determinant of the complexity of a facility's organization chart? - correct ans:The
size of the facility, the number of services offered to customers , and the type of facility and its mission.
What are examples of financial resources? - correct ans:Facility reserves, outside sources of investment,
vendors, banks, the physical property, membership,
Staff is considered a tangible facility resource? (T/F) - correct ans:True
What intangible resource is key to enabling and facilitating peak performance? - correct ans:culture
How can a facility foster a culture of improvement? - correct ans:encourage open discussion and input ,
provide tools to positively impact operation
"Identify staffing needs" is one of the staff-management roles in running a golf operation. (T/F) - correct
ans:True
Job descriptions should identify the skills necessary to accomplish the tasks associated with each
position. (T/F) - correct ans:True
High-performance profiling is a tool that can be used to communicate a uniform set of facility-wide
expectations for all employees - correct ans:True
, interviewing current employees is the first step in determining current training needs. - correct ans:Look
at job descriptions and high-performance profiles and checking whether everyone is trained in job-
specific skills
Self assessments are an appropriate means for facility staff to align their personal goals with business
goals. - correct ans:True
Self assessments are most useful during the hiring process. - correct ans:during the evaluation phase
New teachers observed the lead instructor at a golf facility conduct a short game clinic. This is an
example of external staff training. (T/F) - correct ans:False
What are tasks associated with the "plan for succession" staff-management role managers have in
running a golf operation? - correct ans:Implement cross-training, shared functions/responsibilities,
ensure several staff can perform key operational tasks, articulate career paths within the facility's
business
What should a manager consider when determining the number of employees needed to run an
operation? - correct ans:the human resources it will take to achieve their business objectives, and
seasonal fluctuations in business.
What should golf facilities consider doing to elevate staff performance in meeting management and
customer expectations? - correct ans:create high performance profiles
What is the advantage of asking open ended questions during the interview process? - correct ans:it
avoids signaling the right answer
What is an example of external staff training? - correct ans:Vendor product training, trips to other
facilities, workshops, PGA seminars
Reduced training needs is one of the anticipated benefits of adopting new point-of-sale system
technology. - correct ans:False- improved efficiency, improved customer service
