1|Page
OPSY 5315 RAO EXAM 1 TEST BANK LATEST 2026-2027 ACTUAL
EXAM WITH COMPLETE QUESTIONS AND CORRECT DETAILED
ANSWERS (100% VERIFIED ANSWERS) |ALREADY GRADED A+|
||PROFESSOR VERIFIED|| ||BRANDNEW!!!||
Competition in the 21st century is no longer between companies;
it is between
A. technologies.
B. supply chains.
C. countries.
D. individuals. - ANSWERS-supply chains.
A large percentage of the revenue of most firms is spent on which
function?
A. operations
B. marketing
C. finance
D. research and development - ANSWERS-operations
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The father of scientific management is
A. Henry Ford.
B. Henry L. Gantt.
C. Eli Whitney.
D. Frederick W. Taylor. - ANSWERS-Frederick W. Taylor.
The creation of goods and services is referred to as:
A. production.
B. transformation.
C. design.
D. formation. - ANSWERS-production.
Which of the following activities at an airline is NOT an operations
activity?
A. flying
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B. crew scheduling
C. sales
D. catering - ANSWERS-sales
The economic activities that typically produce an intangible
product are referred to as
A. goods.
B. services.
C. products.
D. phantoms. - ANSWERS-services.
The person who believed that management must do more to
improve the work environment and processes so that quality can
be improved was
A. Walter Shewhart.
B. Eli Whitney.
C. W. Edwards Deming.
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D. Henry Ford. - ANSWERS-W. Edwards Deming.
Which of the following OM decisions determines how a good or
service is produced and commits management to specific
technology, quality, human resources, and capital investment?
A. managing quality
B. process and capacity design
C. design of goods and services
D. human resources and job design - ANSWERS-process and
capacity design
Which of the following best defines scheduling?
A. Determines and implements intermediate- and short-term
schedules that effectively and efficiently utilize personnel while
meeting customer demands.
B. Determines and implements intermediate- and short-term
schedules that effectively and efficiently utilize both personnel and
facilities while meeting customer demands.
OPSY 5315 RAO EXAM 1 TEST BANK LATEST 2026-2027 ACTUAL
EXAM WITH COMPLETE QUESTIONS AND CORRECT DETAILED
ANSWERS (100% VERIFIED ANSWERS) |ALREADY GRADED A+|
||PROFESSOR VERIFIED|| ||BRANDNEW!!!||
Competition in the 21st century is no longer between companies;
it is between
A. technologies.
B. supply chains.
C. countries.
D. individuals. - ANSWERS-supply chains.
A large percentage of the revenue of most firms is spent on which
function?
A. operations
B. marketing
C. finance
D. research and development - ANSWERS-operations
,2|Page
The father of scientific management is
A. Henry Ford.
B. Henry L. Gantt.
C. Eli Whitney.
D. Frederick W. Taylor. - ANSWERS-Frederick W. Taylor.
The creation of goods and services is referred to as:
A. production.
B. transformation.
C. design.
D. formation. - ANSWERS-production.
Which of the following activities at an airline is NOT an operations
activity?
A. flying
,3|Page
B. crew scheduling
C. sales
D. catering - ANSWERS-sales
The economic activities that typically produce an intangible
product are referred to as
A. goods.
B. services.
C. products.
D. phantoms. - ANSWERS-services.
The person who believed that management must do more to
improve the work environment and processes so that quality can
be improved was
A. Walter Shewhart.
B. Eli Whitney.
C. W. Edwards Deming.
, 4|Page
D. Henry Ford. - ANSWERS-W. Edwards Deming.
Which of the following OM decisions determines how a good or
service is produced and commits management to specific
technology, quality, human resources, and capital investment?
A. managing quality
B. process and capacity design
C. design of goods and services
D. human resources and job design - ANSWERS-process and
capacity design
Which of the following best defines scheduling?
A. Determines and implements intermediate- and short-term
schedules that effectively and efficiently utilize personnel while
meeting customer demands.
B. Determines and implements intermediate- and short-term
schedules that effectively and efficiently utilize both personnel and
facilities while meeting customer demands.
