ACE 231 UIUC Exam 1 Question and
answers already passed 2025/2026
Management - correct answer ✔the attainment of organizational goals in an effective and efficient
manner through planning, organizing, leading, and controlling organizational resources
Organization - correct answer ✔social entity that is goal directed and deliberately structured
Effectiveness - correct answer ✔the degree to which the organization achieves a stated goal, or
succeeds in accomplishing what it tries to do;
providing a product or service that customers value.
Efficiency - correct answer ✔the amount of resources used to achieve an organizational goal used to
produce a desired volume of output (based on raw materials, money, and people)
Performance - correct answer ✔the attainment of organizational goals by using resources in an
efficient and effective manner
Good management is important because - correct answer ✔organizations contribute so much to
society
managers have complex jobs that require a range of skills: - correct answer ✔human, technical, and
conceptual
two major reasons managers fail are - correct answer ✔poor communication and poor interpersonal
skills
,a managers weaknesses become more apparent during - correct answer ✔stressful times of
uncertainty, change, or crisis
Role - correct answer ✔set of expectations for one's behavior
becoming a new manager requires a shift in thinking from - correct answer ✔individual performer to an
interdependent role of coordinating and developing others
because of the interdependent nature of management, new managers often have less - correct answer
✔freedom and control than they expect to have
the job of a manager is highly - correct answer ✔diverse and fast paced
managers at every level perform ten roles, which are grouped into: - correct answer ✔informational
roles, interpersonal roles, and decisional roles
Good management is just as important for who? - correct answer ✔small businesses & non-profit
organizations as it is for large corps
managers in small business/non-profit adjust and integrate what? - correct answer ✔the various
management functions, activities, and roles to meet the unique challenges they face
managers in a small business often see their most important role as being a - correct answer
✔spokesperson for the business and acting as an entrepreneur
managers in non-profit organizations direct their efforts toward - correct answer ✔generating some
kind of social impact rather than making money for the organization
, nonprofit organizations don't have a conventional bottom line, so managers often struggle with what
constitutes - correct answer ✔effectiveness
Interim Managers - correct answer ✔mangers who are not affiliated with any particular organization
but work on a project-by-project basis or provide an organization in a specific area
Turbulent environmental forces have caused - correct answer ✔significant changes in the workplace
and the manager's job
In the old workplace, a managers competency could include - correct answer ✔command-and-control
leadership style, and managers could focus on individual tasks and on standardizing procedures
In the new workplace, a manager's competency should include an - correct answer ✔empowering
leadership style, and managers should focus on developing teamwork, collaboration, and learning
Customer Relationship Management (CRM) systems - correct answer ✔: use information technology to
keep in close touch with customers, collect and manage large amounts of customer data, and provide
superior customer value
Outsourcing - correct answer ✔contracting out selected functions or activities to other organizations
that can do the work more efficiently; has been one of the fastest growing trends in recent years
Modern management is a lively mix of ideas and techniques from varied historical perspective, but -
correct answer ✔new concepts continue to emerge
When do managers tend to look for innovative ideas and approaches particularly? - correct answer
✔turbulent times
many of today's popular techniques are related to the transition to a - correct answer ✔technology
driven workplace
answers already passed 2025/2026
Management - correct answer ✔the attainment of organizational goals in an effective and efficient
manner through planning, organizing, leading, and controlling organizational resources
Organization - correct answer ✔social entity that is goal directed and deliberately structured
Effectiveness - correct answer ✔the degree to which the organization achieves a stated goal, or
succeeds in accomplishing what it tries to do;
providing a product or service that customers value.
Efficiency - correct answer ✔the amount of resources used to achieve an organizational goal used to
produce a desired volume of output (based on raw materials, money, and people)
Performance - correct answer ✔the attainment of organizational goals by using resources in an
efficient and effective manner
Good management is important because - correct answer ✔organizations contribute so much to
society
managers have complex jobs that require a range of skills: - correct answer ✔human, technical, and
conceptual
two major reasons managers fail are - correct answer ✔poor communication and poor interpersonal
skills
,a managers weaknesses become more apparent during - correct answer ✔stressful times of
uncertainty, change, or crisis
Role - correct answer ✔set of expectations for one's behavior
becoming a new manager requires a shift in thinking from - correct answer ✔individual performer to an
interdependent role of coordinating and developing others
because of the interdependent nature of management, new managers often have less - correct answer
✔freedom and control than they expect to have
the job of a manager is highly - correct answer ✔diverse and fast paced
managers at every level perform ten roles, which are grouped into: - correct answer ✔informational
roles, interpersonal roles, and decisional roles
Good management is just as important for who? - correct answer ✔small businesses & non-profit
organizations as it is for large corps
managers in small business/non-profit adjust and integrate what? - correct answer ✔the various
management functions, activities, and roles to meet the unique challenges they face
managers in a small business often see their most important role as being a - correct answer
✔spokesperson for the business and acting as an entrepreneur
managers in non-profit organizations direct their efforts toward - correct answer ✔generating some
kind of social impact rather than making money for the organization
, nonprofit organizations don't have a conventional bottom line, so managers often struggle with what
constitutes - correct answer ✔effectiveness
Interim Managers - correct answer ✔mangers who are not affiliated with any particular organization
but work on a project-by-project basis or provide an organization in a specific area
Turbulent environmental forces have caused - correct answer ✔significant changes in the workplace
and the manager's job
In the old workplace, a managers competency could include - correct answer ✔command-and-control
leadership style, and managers could focus on individual tasks and on standardizing procedures
In the new workplace, a manager's competency should include an - correct answer ✔empowering
leadership style, and managers should focus on developing teamwork, collaboration, and learning
Customer Relationship Management (CRM) systems - correct answer ✔: use information technology to
keep in close touch with customers, collect and manage large amounts of customer data, and provide
superior customer value
Outsourcing - correct answer ✔contracting out selected functions or activities to other organizations
that can do the work more efficiently; has been one of the fastest growing trends in recent years
Modern management is a lively mix of ideas and techniques from varied historical perspective, but -
correct answer ✔new concepts continue to emerge
When do managers tend to look for innovative ideas and approaches particularly? - correct answer
✔turbulent times
many of today's popular techniques are related to the transition to a - correct answer ✔technology
driven workplace
