TCOLE DISPATCH MODULE 4
-exam elaborations with 100% verified answer/solutions-
Excel & Succeed - academic year (2026-2027)
91 Q&A
What is the basis for the effectiveness of the communication cycle?
Length of time taken for feedback to be received by the initial sender
The person to whom the message is directed is called the receiver or the
__________________.
interpreter
The setting in which the communication takes place is referred to as
__________________.
context
Which type of listening forms the basis of the other four types of
listening?
Discriminative
The goal of __________________ listening is to be a sympathetic ear
without being required to offer detailed verbal responses.
relationship
, Which type of listening is listening for the sake of pure enjoyment?
Appreciative
Which of the following help differentiate addresses?
Which of the following help differentiate addresses?
Pre- and post-directional indicators
Street-type designators
Names of cities
A and B
All of these
What should you ask of the caller if they are on an in-progress call with
you?
Can you remain safely on the line with me?
You receive a call from someone in an active attack incident. They tell
you that the suspect has a gun, and you can hear shots in the
background. What is the first question you should ask in order to gain
information about the weapon being used?
What type of weapon is being used?
The two methods of questioning are __________________ and
__________________ questions.
open-ended; closed-ended
What is the primary basis for sorting calls?
Urgency
What is the range of CAD Priority Levels?
1-6
According to APCO's Public Safety Telecommunicator course,
__________________ are typically considered the most hazardous calls
to which a public safety officer will respond.
family disturbances
-exam elaborations with 100% verified answer/solutions-
Excel & Succeed - academic year (2026-2027)
91 Q&A
What is the basis for the effectiveness of the communication cycle?
Length of time taken for feedback to be received by the initial sender
The person to whom the message is directed is called the receiver or the
__________________.
interpreter
The setting in which the communication takes place is referred to as
__________________.
context
Which type of listening forms the basis of the other four types of
listening?
Discriminative
The goal of __________________ listening is to be a sympathetic ear
without being required to offer detailed verbal responses.
relationship
, Which type of listening is listening for the sake of pure enjoyment?
Appreciative
Which of the following help differentiate addresses?
Which of the following help differentiate addresses?
Pre- and post-directional indicators
Street-type designators
Names of cities
A and B
All of these
What should you ask of the caller if they are on an in-progress call with
you?
Can you remain safely on the line with me?
You receive a call from someone in an active attack incident. They tell
you that the suspect has a gun, and you can hear shots in the
background. What is the first question you should ask in order to gain
information about the weapon being used?
What type of weapon is being used?
The two methods of questioning are __________________ and
__________________ questions.
open-ended; closed-ended
What is the primary basis for sorting calls?
Urgency
What is the range of CAD Priority Levels?
1-6
According to APCO's Public Safety Telecommunicator course,
__________________ are typically considered the most hazardous calls
to which a public safety officer will respond.
family disturbances
