Helicopters or planes used to drop water or fire retardant in large quantities. - ANSWER
Aerial Fire Fighting
Medical calls may require a law enforcement response if crowd/traffic control is needed. -
ANSWER True
It is important for the PST to extract all pertinent information from the caller
___________________. - ANSWER Quickly and accurately
Effective communication is essential to understanding the message has been received and
understood. - ANSWER True
Symptoms of a diabetic emergency may mimic those of _____________________. - AN-
SWER Intoxication
Florida gives each of the 67 counties the responsibility of maintaining emergency manage-
ment programs at the county level. - ANSWER True
All of the following are components of good interpersonal skills except: - ANSWER Per-
sonalizing situations
HIPAA was designed to protect patients from disclosure of protected oral, written or elec-
tronic health information. - ANSWER True
Which of the following is not part of the 6 Ws? - ANSWER Which
1
,PSTs in a call taker position may be utilized to process requests for field units. - ANSWER
True
A subset of terrorism in terrorist groups that participate directly in the cultivation, manufac-
ture, transportation, or distribution of controlled substances and the monies derived from
these activities is known as _____________________________. - ANSWER Narco Terror-
ism
During an MCI, it is the responsibility of the PST to make notifications to local and state
agencies. - ANSWER True
The 911 Public Safety Telecommunicator Certification requires students to participate in an
approved training program consisting of at least ______________. - ANSWER 232 hours
PSTs should remain professional, no matter the circumstance, by using industry jargon with
callers seeking assistance. - ANSWER False
The ___________________ is a 24/7 clearing house which holds and shares information
with local, state, and federal entities. - ANSWER State Watch Office
Prioritization is not a factor when determining the order in which incidents will be handled. -
ANSWER False
Vehicle crashes with numerous patients is one example of an MCI. - ANSWER True
A non-emergency event which may not require immediate response. - ANSWER All of the
above (Public Education, Animal Rescue, Pre-Fire Plan)
2
,A portable device which has the ability to analyze the heart rhythm and deliver an electrical
shock (when necessary) to restore the heart to a normal rhythm. - ANSWER AED
For HAZMAT events, callers should be advised to get as close as possible to the product so
they may obtain all information requested by the PST on the telephone. - ANSWER False
______________ is defined as feeling of deep sympathy and sorrow for another who is
stricken by misfortune accompanied by a strong desire to alleviate the suffering. - AN-
SWER Compassion
All hospitals have a designated trauma center. - ANSWER False
A _________________ is a hospital unit equipped and staffed to provide care to patients
with acute and life threatening traumatic injuries. - ANSWER Trauma Center
Florida gives the Division of Emergency Management (DEM) the responsibility of maintain-
ing a statewide emergency management program. - ANSWER True
Which type of agreement allows emergency responders to reach across jurisdictional bound-
aries to supplement the requesting agency's resources? - ANSWER Mutual Aid Agree-
ment
HIPAA law, CJIS security policy, and agency protocols all have a role in dictating which infor-
mation can or cannot be disseminated and to whom. - ANSWER True
A Cerebrovascular Accident, or CVA, is commonly referred to as a _________________. - AN-
SWER Stroke
____________________ is defined as the skill, good judgment, and respectful behavior that
is expected from a person who is trained to do a job well. - ANSWER Professionalism
3
, Non-emergency calls do not need to be placed on hold in order to answer incoming 911
calls. - ANSWER False
Who can enforce changes for the grounding of an aircraft? - ANSWER FAA
PSTs should be willing to go the extra mile to provide excellent customer service to callers. -
ANSWER True
PSTs contribute to EMS safety by ________________________________. - ANSWER Fol-
lowing up on responders who do not answer the radio
An emergency is defined as a serious, unexpected, and often dangerous development or sit-
uation which may cause injury, loss of life, or damage to or loss of property. - ANSWER
True
The software that keeps records organized, easy to archive, and recall is known as
__________________. - ANSWER CAD
Major fires involving death or arson should be reported to the county and state watch office
or warning point. - ANSWER True
Edema means _________________________. - ANSWER Swelling
A Telecommunicator can be held criminally liable if they violate a law or statute. - AN-
SWER True
All of the following are factors essential to providing excellent customer service except: - AN-
SWER Raising your voice
4
Aerial Fire Fighting
Medical calls may require a law enforcement response if crowd/traffic control is needed. -
ANSWER True
It is important for the PST to extract all pertinent information from the caller
___________________. - ANSWER Quickly and accurately
Effective communication is essential to understanding the message has been received and
understood. - ANSWER True
Symptoms of a diabetic emergency may mimic those of _____________________. - AN-
SWER Intoxication
Florida gives each of the 67 counties the responsibility of maintaining emergency manage-
ment programs at the county level. - ANSWER True
All of the following are components of good interpersonal skills except: - ANSWER Per-
sonalizing situations
HIPAA was designed to protect patients from disclosure of protected oral, written or elec-
tronic health information. - ANSWER True
Which of the following is not part of the 6 Ws? - ANSWER Which
1
,PSTs in a call taker position may be utilized to process requests for field units. - ANSWER
True
A subset of terrorism in terrorist groups that participate directly in the cultivation, manufac-
ture, transportation, or distribution of controlled substances and the monies derived from
these activities is known as _____________________________. - ANSWER Narco Terror-
ism
During an MCI, it is the responsibility of the PST to make notifications to local and state
agencies. - ANSWER True
The 911 Public Safety Telecommunicator Certification requires students to participate in an
approved training program consisting of at least ______________. - ANSWER 232 hours
PSTs should remain professional, no matter the circumstance, by using industry jargon with
callers seeking assistance. - ANSWER False
The ___________________ is a 24/7 clearing house which holds and shares information
with local, state, and federal entities. - ANSWER State Watch Office
Prioritization is not a factor when determining the order in which incidents will be handled. -
ANSWER False
Vehicle crashes with numerous patients is one example of an MCI. - ANSWER True
A non-emergency event which may not require immediate response. - ANSWER All of the
above (Public Education, Animal Rescue, Pre-Fire Plan)
2
,A portable device which has the ability to analyze the heart rhythm and deliver an electrical
shock (when necessary) to restore the heart to a normal rhythm. - ANSWER AED
For HAZMAT events, callers should be advised to get as close as possible to the product so
they may obtain all information requested by the PST on the telephone. - ANSWER False
______________ is defined as feeling of deep sympathy and sorrow for another who is
stricken by misfortune accompanied by a strong desire to alleviate the suffering. - AN-
SWER Compassion
All hospitals have a designated trauma center. - ANSWER False
A _________________ is a hospital unit equipped and staffed to provide care to patients
with acute and life threatening traumatic injuries. - ANSWER Trauma Center
Florida gives the Division of Emergency Management (DEM) the responsibility of maintain-
ing a statewide emergency management program. - ANSWER True
Which type of agreement allows emergency responders to reach across jurisdictional bound-
aries to supplement the requesting agency's resources? - ANSWER Mutual Aid Agree-
ment
HIPAA law, CJIS security policy, and agency protocols all have a role in dictating which infor-
mation can or cannot be disseminated and to whom. - ANSWER True
A Cerebrovascular Accident, or CVA, is commonly referred to as a _________________. - AN-
SWER Stroke
____________________ is defined as the skill, good judgment, and respectful behavior that
is expected from a person who is trained to do a job well. - ANSWER Professionalism
3
, Non-emergency calls do not need to be placed on hold in order to answer incoming 911
calls. - ANSWER False
Who can enforce changes for the grounding of an aircraft? - ANSWER FAA
PSTs should be willing to go the extra mile to provide excellent customer service to callers. -
ANSWER True
PSTs contribute to EMS safety by ________________________________. - ANSWER Fol-
lowing up on responders who do not answer the radio
An emergency is defined as a serious, unexpected, and often dangerous development or sit-
uation which may cause injury, loss of life, or damage to or loss of property. - ANSWER
True
The software that keeps records organized, easy to archive, and recall is known as
__________________. - ANSWER CAD
Major fires involving death or arson should be reported to the county and state watch office
or warning point. - ANSWER True
Edema means _________________________. - ANSWER Swelling
A Telecommunicator can be held criminally liable if they violate a law or statute. - AN-
SWER True
All of the following are factors essential to providing excellent customer service except: - AN-
SWER Raising your voice
4
