The numbers of errors in the copy when compared to the original is - ANSWER three
Fireman arrived at 113 sterling rd and found 4 people in a house everyone was evacuated
safety how with this incident be coded - ANSWER 113Dd
Sao Paulo economy has done well in brazil recent boom - ANSWER None of above
C - ANSWER Summers that are hot and dry, with winters that are mild, are characteristic
of Mediterranean climate
Cross-Referencing. - ANSWER This section of the test poses tasks that require the candi-
date to demonstrate the ability to accurately read address books, rapidly locate requested
information and record it correctly. Candidates must also enter data presented verbally, usu-
ally as a recording. The pass mark for tests in this section is 70%.
Character Comparison - ANSWER Presented with two tables of similar - but not identical -
information, candidates are required to carefully comb through the data and identify any dif-
ferences. The pass mark is 70%
Decision Making - ANSWER This section poses the candidate with a series of questions,
requiring them to determine which would be the appropriate emergency service to dispatch
to an incident. As well as a written section, it includes a verbal component where candidates
are required to speak their responses into a microphone.
Prioritization - ANSWER Just as decision making is important to a 911 dispatcher's role, so
is prioritizing incidents according to the urgency of response required. The questions in this
1
, section present details of several incidents that must be ranked in order of response priority.
The pass mark for this test is 70%.
Memory Recall. - ANSWER Candidates are presented with both written and audio infor-
mation that they have to remember and accurately recall a short time later. The pass mark
for both the written and audio parts of this test is 70%.
Probability - ANSWER The nature of a 911 dispatcher's role means that they are often
presented with incomplete or conflicting information about an incident. A call handler may
also be unable to clearly hear a caller due to noise or a poor telephone connection. To test a
candidate's ability to deal with these situations, this section of the Criticall test is designed to
assess how well they can distinguish between a range of possible answers based on garbled
or incomplete data.
Map Reading - ANSWER . While modern computer systems are a great aid to the dis-
patcher's work, it remains necessary for 911 call handlers to have a good geographical
knowledge of the area they cover. This section of the test asks the candidate to use maps to
plan the most effective, safe and legal route for emergency services units to take to get to
the scene of an incident. The pass mark for this test is 70%.
Call Summarization. - ANSWER This section of the test asks candidates to listen to simu-
lated 911 calls and audio recordings, and then summarize the information they heard on a
computerized system. Both speed and accuracy are required to obtain a high score. As an
additional test, candidates are also asked verbal questions about the information heard. The
pass mark for both of these tests is 70%
Reading Comprehension - ANSWER This part tests the candidate's ability to read and un-
derstand information presented in written form, e.g. Manuals and training materials, as well
as written data recorded about incoming calls. The pass mark for this test is 60%
Spelling and Sentence Clarity - ANSWER While 911 dispatchers are not expected to be
professional writers, a high standard of written English is required to accurately convey
meaning and avoid misunderstandings. Candidates are tested on their ability to spell work-
place-related vocabulary, and whether they can choose the simplest and clearest sentence
2
Fireman arrived at 113 sterling rd and found 4 people in a house everyone was evacuated
safety how with this incident be coded - ANSWER 113Dd
Sao Paulo economy has done well in brazil recent boom - ANSWER None of above
C - ANSWER Summers that are hot and dry, with winters that are mild, are characteristic
of Mediterranean climate
Cross-Referencing. - ANSWER This section of the test poses tasks that require the candi-
date to demonstrate the ability to accurately read address books, rapidly locate requested
information and record it correctly. Candidates must also enter data presented verbally, usu-
ally as a recording. The pass mark for tests in this section is 70%.
Character Comparison - ANSWER Presented with two tables of similar - but not identical -
information, candidates are required to carefully comb through the data and identify any dif-
ferences. The pass mark is 70%
Decision Making - ANSWER This section poses the candidate with a series of questions,
requiring them to determine which would be the appropriate emergency service to dispatch
to an incident. As well as a written section, it includes a verbal component where candidates
are required to speak their responses into a microphone.
Prioritization - ANSWER Just as decision making is important to a 911 dispatcher's role, so
is prioritizing incidents according to the urgency of response required. The questions in this
1
, section present details of several incidents that must be ranked in order of response priority.
The pass mark for this test is 70%.
Memory Recall. - ANSWER Candidates are presented with both written and audio infor-
mation that they have to remember and accurately recall a short time later. The pass mark
for both the written and audio parts of this test is 70%.
Probability - ANSWER The nature of a 911 dispatcher's role means that they are often
presented with incomplete or conflicting information about an incident. A call handler may
also be unable to clearly hear a caller due to noise or a poor telephone connection. To test a
candidate's ability to deal with these situations, this section of the Criticall test is designed to
assess how well they can distinguish between a range of possible answers based on garbled
or incomplete data.
Map Reading - ANSWER . While modern computer systems are a great aid to the dis-
patcher's work, it remains necessary for 911 call handlers to have a good geographical
knowledge of the area they cover. This section of the test asks the candidate to use maps to
plan the most effective, safe and legal route for emergency services units to take to get to
the scene of an incident. The pass mark for this test is 70%.
Call Summarization. - ANSWER This section of the test asks candidates to listen to simu-
lated 911 calls and audio recordings, and then summarize the information they heard on a
computerized system. Both speed and accuracy are required to obtain a high score. As an
additional test, candidates are also asked verbal questions about the information heard. The
pass mark for both of these tests is 70%
Reading Comprehension - ANSWER This part tests the candidate's ability to read and un-
derstand information presented in written form, e.g. Manuals and training materials, as well
as written data recorded about incoming calls. The pass mark for this test is 60%
Spelling and Sentence Clarity - ANSWER While 911 dispatchers are not expected to be
professional writers, a high standard of written English is required to accurately convey
meaning and avoid misunderstandings. Candidates are tested on their ability to spell work-
place-related vocabulary, and whether they can choose the simplest and clearest sentence
2
