TEST BANK
Business Communication: Developing Leaders for a Networked World,
5th Edition
By Peter Cardon
LU
XE
LI
BR
AR
Y
, TABLE OF CONTENT
Part 1: Introduction to Business Communication
1: Establishing Credibility
Part 2: Principles of Interpersonal Communication
2: Interpersonal Communication and Emotional Intelligence
3: Team Communication and Difficult Conversations
4: Inclusing in a Diverse Workplace
5: Global Communication
LU
Part 3: Principles for Business Messages
6: Creating Effective Business Messages
7: Improving Readability with Style and Design
XE
8: Email and Other Traditional Tools for Business Communication
9: Collaboration Tools and Social Media for Business Communication
Part 4: Type of Business Messages
10: Routine Business Messages
LI
11: Persuasive Messages
12: Bad-News Messages
BR
Part 5: Reports and Presentations
13: Research and Planning for Business Proposals and Reports
14: Completing Business Proposals and Reports
AR
15: Planning Presentations
16: Delivering Presentations
17: Employment Communication
Y
, Chapter 01
Establishing Credibility
LU
True / False Questions
1. People who cheat in school are more likely to cheat in the workplace.
XE
True False
2.
In the post-trust era, most employees have faith in their leaders and colleagues.
LI
BR
True False
3. Kai, who wants to be a veterinarian, has lined up a summer internship working for a local
veterinary hospital. That kind of experience will help him develop competence.
AR
True False
4. Kelsey pursues business opportunities aggressively because she believes that doing nothing can be
very costly. Kelsey demonstrates a focus on action.
Y
True False
1-1
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
, 5. A manager who acts out of self-interest is more likely to be viewed as credible than one who does
not.
True False
6. Effective communicators gain trust by connecting with others.
LU
True False
7. Nancy wants to cultivate a sense of community. Her first step should be to explain her needs to
the team.
XE
True False
8. Someone who has an enlarged vision of those affected by his or her business activities has a sense
LI
of accountability.
True False
BR
9. In the phrase stakeholder view, the word stakeholder refers to someone who owns a share of the
business.
True False
AR
10. A company president often states in her written and oral communications that she is answerable to
the people who use the company's products. By repeating this so frequently, she most likely
causes people to mistrust her.
Y
True False
1-2
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
Business Communication: Developing Leaders for a Networked World,
5th Edition
By Peter Cardon
LU
XE
LI
BR
AR
Y
, TABLE OF CONTENT
Part 1: Introduction to Business Communication
1: Establishing Credibility
Part 2: Principles of Interpersonal Communication
2: Interpersonal Communication and Emotional Intelligence
3: Team Communication and Difficult Conversations
4: Inclusing in a Diverse Workplace
5: Global Communication
LU
Part 3: Principles for Business Messages
6: Creating Effective Business Messages
7: Improving Readability with Style and Design
XE
8: Email and Other Traditional Tools for Business Communication
9: Collaboration Tools and Social Media for Business Communication
Part 4: Type of Business Messages
10: Routine Business Messages
LI
11: Persuasive Messages
12: Bad-News Messages
BR
Part 5: Reports and Presentations
13: Research and Planning for Business Proposals and Reports
14: Completing Business Proposals and Reports
AR
15: Planning Presentations
16: Delivering Presentations
17: Employment Communication
Y
, Chapter 01
Establishing Credibility
LU
True / False Questions
1. People who cheat in school are more likely to cheat in the workplace.
XE
True False
2.
In the post-trust era, most employees have faith in their leaders and colleagues.
LI
BR
True False
3. Kai, who wants to be a veterinarian, has lined up a summer internship working for a local
veterinary hospital. That kind of experience will help him develop competence.
AR
True False
4. Kelsey pursues business opportunities aggressively because she believes that doing nothing can be
very costly. Kelsey demonstrates a focus on action.
Y
True False
1-1
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
, 5. A manager who acts out of self-interest is more likely to be viewed as credible than one who does
not.
True False
6. Effective communicators gain trust by connecting with others.
LU
True False
7. Nancy wants to cultivate a sense of community. Her first step should be to explain her needs to
the team.
XE
True False
8. Someone who has an enlarged vision of those affected by his or her business activities has a sense
LI
of accountability.
True False
BR
9. In the phrase stakeholder view, the word stakeholder refers to someone who owns a share of the
business.
True False
AR
10. A company president often states in her written and oral communications that she is answerable to
the people who use the company's products. By repeating this so frequently, she most likely
causes people to mistrust her.
Y
True False
1-2
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
