WGU C202 (Managing Human Capital -
Chapter 14) Exam Questions &
Answers (Grade A+)
organizational citizenship behaviors -
correct answer discretionary behaviors that benefit the
organization but that are not formally rewarded or required
functional turnover -
correct answer the departure of poor performers
Dysfunctional turnover -
correct answer the departure of effective performers
avoidable turnover -
correct answer turnover that the employer could have
prevented
unavoidable turnover -
correct answer turnover that the employer could not have
prevented
, WGU C202 (Managing Human Capital -
Chapter 14) Exam Questions &
Answers (Grade A+)
optional turnover -
correct answer the turnover level producing the highest long-
term levels of productivity and business improvement
downsizing -
correct answer a permanent reduction of multiple employees
intended to improve the efficiency or effectiveness of the firm
survivor syndrome -
correct answer the emotional effects of a downsizing on
surviving employees both during and after a downsizing
layoff -
correct answer temporary reduction of employees
termination -
correct answer the permanent separation of a single employee
Chapter 14) Exam Questions &
Answers (Grade A+)
organizational citizenship behaviors -
correct answer discretionary behaviors that benefit the
organization but that are not formally rewarded or required
functional turnover -
correct answer the departure of poor performers
Dysfunctional turnover -
correct answer the departure of effective performers
avoidable turnover -
correct answer turnover that the employer could have
prevented
unavoidable turnover -
correct answer turnover that the employer could not have
prevented
, WGU C202 (Managing Human Capital -
Chapter 14) Exam Questions &
Answers (Grade A+)
optional turnover -
correct answer the turnover level producing the highest long-
term levels of productivity and business improvement
downsizing -
correct answer a permanent reduction of multiple employees
intended to improve the efficiency or effectiveness of the firm
survivor syndrome -
correct answer the emotional effects of a downsizing on
surviving employees both during and after a downsizing
layoff -
correct answer temporary reduction of employees
termination -
correct answer the permanent separation of a single employee
