SHRM - CP Exam 2024
How is the Behavioral Competency - Leadership & Navigation defined as? - answers-
The knowledge, skills, abilities and other characteristics (KSAOs) needed to create a
compelling vision and mission for HR that aligns with the strategic direction and culture
of the organization, accomplish HR and organizational goals, lead and promote
organizational change, navigate the organization, and manager the implementation and
execution of HR initiatives.
How did French management theorist - Henri Fayol define the functions of
management? - answers-Planning, organizing, staffing, directing, and controlling.
What are the 6 leadership approaches? - answers-coercive, authoritative, affiliative,
democratic, pacesetting, coaching
Define Coercive Leadership - answers-The leader imposes a vision or solution on the
team and demands that the team follow this directive.
When is coercive leadership effective? - answers-During crises when immediate and
clear action is required.
When is coercive leadership ineffective? - answers-When it can damage employees'
sense of ownership in their work and motivation.
Define Authoritative leadership - answers-The leader proposes a bold vision or solution
and invites the team to join this challenge.
When is authoritative leadership effective? - answers-At times when there is no clear
path forward and when the proposal is compelling and captures the team's imagination.
Team members have a clear goal and understand their roles in the effort. They are
encouraged to contribute their own ideas and take risks.
When is authoritative leadership ineffective? - answers-When the leader lacks real
expertise.
Define Affiliative leadership - answers-The leader creates strong relationships with and
inside the team, encouraging feedback. The team members are motivated by loyalty.
,When is affiliative leadership effective? - answers-At all times, but especially when
leader has inherited a dysfunctional and dispirited team that needs to be transformed.
Leader must have strong relationship-building and management skills.
When is affiliative leadership ineffective? - answers-When used alone. For example,
opportunities to correct or improve performance may not be taken because the leader
fears damaging a relationship.
define democratic leadership - answers-The leader invites followers to collaborate and
commits to acting by consensus.
When is democratic leadership effective? - answers-When the leader does not have a
clear vision or anticipates strong resistance to a change. Team members must be
competent; leaders must have strong communication skills.
When is democratic leadership ineffective? - answers-Ineffective when time is short,
since building consensus takes time and multiple meetings.
Define pacesetting leadership - answers-The leader sets a model for high performance
standards and challenges followers to meet these expectations.
When is pacesetting leadership effective? - answers-When teams are composed of
highly competent and internally motivated employees.
When is pacesetting leadership ineffective? - answers-When expectations and the pace
of work become excessive, and employees become tired and discouraged. In the
leader's attempt to set high goals, her or she may focus exclusively on the task and not
give enough time to activities that motivate team members, such as feedback,
relationship building, and rewards.
Define coaching leadership - answers-The leader focuses on developing team
member's skills, believing that success comes from aligning the organization's goals
with employees' personal and professional goals.
When is coaching leadership effective? - answers-When leaders are highly skilled in
strategic management, communication, and motivation and when they can manager
their time to include coaching as a primary activity. Team members must also be
receptive.
When is coaching leadership ineffective? - answers-When employees resist changing
their performance.
What is mentoring? - answers-It helps an employee navigate and understand the
organization, which in turn can help them determine a career path.
, When is the mentoring relationship most effective? - answers-When the mentor has
time to commit to the relationship and when the mentee is after more than just career
advancement.
What do these universal characteristics represent?
Trustworthy & Dependable
Just
Honest
Thins and plans ahead
Encouraging
Positive
Dynamic
Motivational
Confidence Building
Decisive
Committed to excellence
Intelligent and informed
Effective, win-win bargainer
Administratively skilled
Communicative
Organized - answers-Characteristics that Define Leadership
What do these universal characteristics represent?
Asocial (doesn't value relationships)
Poor at communicating (Both sending and receiving messages)
Noncooperative
Irritable
Egocentric
Ruthless
Dictatorial - answers-Characteristics that Detract from Leadership
Effective HR Leaders: - answers-Develop and coach others
Build positive relationships
Model their values and fulfill their promises and commitments
Have functional expertise
Ineffective HR Leaders: - answers-Focus internally rather than externally, failing to look
outside the HR function to the organization's internal and external stakeholders.
Lack strategic perspective, focusing on short-term objectives and daily tasks.
Do not anticipate or react well to change.
Resist "stretch" goals and act as a drag on the organization's attempts to innovate.
Trait Theory - answers-Leaders possess certain innate characteristics that followers do
not possess (and probably cannot acquire), such as physical characteristics (e.g.,
strength, stamina) and personality traits (e.g., decisiveness, integrity). Sometimes
referred to as the "Great Man" theory.
How is the Behavioral Competency - Leadership & Navigation defined as? - answers-
The knowledge, skills, abilities and other characteristics (KSAOs) needed to create a
compelling vision and mission for HR that aligns with the strategic direction and culture
of the organization, accomplish HR and organizational goals, lead and promote
organizational change, navigate the organization, and manager the implementation and
execution of HR initiatives.
How did French management theorist - Henri Fayol define the functions of
management? - answers-Planning, organizing, staffing, directing, and controlling.
What are the 6 leadership approaches? - answers-coercive, authoritative, affiliative,
democratic, pacesetting, coaching
Define Coercive Leadership - answers-The leader imposes a vision or solution on the
team and demands that the team follow this directive.
When is coercive leadership effective? - answers-During crises when immediate and
clear action is required.
When is coercive leadership ineffective? - answers-When it can damage employees'
sense of ownership in their work and motivation.
Define Authoritative leadership - answers-The leader proposes a bold vision or solution
and invites the team to join this challenge.
When is authoritative leadership effective? - answers-At times when there is no clear
path forward and when the proposal is compelling and captures the team's imagination.
Team members have a clear goal and understand their roles in the effort. They are
encouraged to contribute their own ideas and take risks.
When is authoritative leadership ineffective? - answers-When the leader lacks real
expertise.
Define Affiliative leadership - answers-The leader creates strong relationships with and
inside the team, encouraging feedback. The team members are motivated by loyalty.
,When is affiliative leadership effective? - answers-At all times, but especially when
leader has inherited a dysfunctional and dispirited team that needs to be transformed.
Leader must have strong relationship-building and management skills.
When is affiliative leadership ineffective? - answers-When used alone. For example,
opportunities to correct or improve performance may not be taken because the leader
fears damaging a relationship.
define democratic leadership - answers-The leader invites followers to collaborate and
commits to acting by consensus.
When is democratic leadership effective? - answers-When the leader does not have a
clear vision or anticipates strong resistance to a change. Team members must be
competent; leaders must have strong communication skills.
When is democratic leadership ineffective? - answers-Ineffective when time is short,
since building consensus takes time and multiple meetings.
Define pacesetting leadership - answers-The leader sets a model for high performance
standards and challenges followers to meet these expectations.
When is pacesetting leadership effective? - answers-When teams are composed of
highly competent and internally motivated employees.
When is pacesetting leadership ineffective? - answers-When expectations and the pace
of work become excessive, and employees become tired and discouraged. In the
leader's attempt to set high goals, her or she may focus exclusively on the task and not
give enough time to activities that motivate team members, such as feedback,
relationship building, and rewards.
Define coaching leadership - answers-The leader focuses on developing team
member's skills, believing that success comes from aligning the organization's goals
with employees' personal and professional goals.
When is coaching leadership effective? - answers-When leaders are highly skilled in
strategic management, communication, and motivation and when they can manager
their time to include coaching as a primary activity. Team members must also be
receptive.
When is coaching leadership ineffective? - answers-When employees resist changing
their performance.
What is mentoring? - answers-It helps an employee navigate and understand the
organization, which in turn can help them determine a career path.
, When is the mentoring relationship most effective? - answers-When the mentor has
time to commit to the relationship and when the mentee is after more than just career
advancement.
What do these universal characteristics represent?
Trustworthy & Dependable
Just
Honest
Thins and plans ahead
Encouraging
Positive
Dynamic
Motivational
Confidence Building
Decisive
Committed to excellence
Intelligent and informed
Effective, win-win bargainer
Administratively skilled
Communicative
Organized - answers-Characteristics that Define Leadership
What do these universal characteristics represent?
Asocial (doesn't value relationships)
Poor at communicating (Both sending and receiving messages)
Noncooperative
Irritable
Egocentric
Ruthless
Dictatorial - answers-Characteristics that Detract from Leadership
Effective HR Leaders: - answers-Develop and coach others
Build positive relationships
Model their values and fulfill their promises and commitments
Have functional expertise
Ineffective HR Leaders: - answers-Focus internally rather than externally, failing to look
outside the HR function to the organization's internal and external stakeholders.
Lack strategic perspective, focusing on short-term objectives and daily tasks.
Do not anticipate or react well to change.
Resist "stretch" goals and act as a drag on the organization's attempts to innovate.
Trait Theory - answers-Leaders possess certain innate characteristics that followers do
not possess (and probably cannot acquire), such as physical characteristics (e.g.,
strength, stamina) and personality traits (e.g., decisiveness, integrity). Sometimes
referred to as the "Great Man" theory.
