NURSING COMPLETE TEST BANK &
MASTER NOTES 2026 | FULL EXAM
REVISION PACK
Tactile Learner – Learns best through touch and hands-
on interaction.
Visual Learner – Understands information better by
seeing images, diagrams, or written material.
Auditory Learner – Learns effectively through listening
and verbal instruction.
Kinesthetic Learner – Prefers learning through physical
activity and movement.
,Communication Basics
Verbal Communication – The use of spoken or written
words to share information.
Nonverbal Communication – Communication without
words, including gestures, signs, symbols, and signals.
Passive Behavior – Avoiding confrontation or failing to
act when action is needed.
Assertive Behavior – Clearly expressing needs and
feelings while respecting others.
Listening Skills
Three Key Steps to Effective Listening
1. Pay full attention
2. Understand the message
3. Repeat or confirm understanding
,Communication Process
Components of Communication
Sender – Originator of the message
Encoder – Converts ideas into a message
Message – The information being shared
Channel – Medium used (e.g., speech, phone)
Decoder – Interprets the message
Receiver – Person receiving the message
Feedback – Response from the receiver
, Emotional Intelligence
Empathy – Supporting a patient emotionally while
maintaining professional boundaries.
Barriers to Communication
Common obstacles include:
Negative body language
Changing topics abruptly
Using clichés or automatic responses
Personal bias
Asking closed-ended questions
Inappropriate personal questions
Dismissing patient feelings
Showing disapproval
MASTER NOTES 2026 | FULL EXAM
REVISION PACK
Tactile Learner – Learns best through touch and hands-
on interaction.
Visual Learner – Understands information better by
seeing images, diagrams, or written material.
Auditory Learner – Learns effectively through listening
and verbal instruction.
Kinesthetic Learner – Prefers learning through physical
activity and movement.
,Communication Basics
Verbal Communication – The use of spoken or written
words to share information.
Nonverbal Communication – Communication without
words, including gestures, signs, symbols, and signals.
Passive Behavior – Avoiding confrontation or failing to
act when action is needed.
Assertive Behavior – Clearly expressing needs and
feelings while respecting others.
Listening Skills
Three Key Steps to Effective Listening
1. Pay full attention
2. Understand the message
3. Repeat or confirm understanding
,Communication Process
Components of Communication
Sender – Originator of the message
Encoder – Converts ideas into a message
Message – The information being shared
Channel – Medium used (e.g., speech, phone)
Decoder – Interprets the message
Receiver – Person receiving the message
Feedback – Response from the receiver
, Emotional Intelligence
Empathy – Supporting a patient emotionally while
maintaining professional boundaries.
Barriers to Communication
Common obstacles include:
Negative body language
Changing topics abruptly
Using clichés or automatic responses
Personal bias
Asking closed-ended questions
Inappropriate personal questions
Dismissing patient feelings
Showing disapproval
