INTEGRATED OPERATIONS MANAGEMENT FINAL
EXAM NEWEST ACTUAL EXAM 150
QUESTIONS AND CORRECT ANSWERS (VERIFIED
ANSWERS) ALREADY GRADED A
With aggregate planning, which of the following costs are an
implication of allowing stockouts? a) Separation costs
b) Inventory-carrying costs
c) Lost sales and customer loyalty costs
d) High labor costs and premiums - ANSWER>>C. Lost sales and
customer loyalty costs
____________ references scheduling for individual
subassemblies by week and day.
a) Aggregate planning
b) Disaggregation
c) Execution
d) Demand forecasting - ANSWER>>B. Disaggregation
Which of the following is true of a level production strategy? a)
Labor schedules are dynamic
b) Equipment schedules are stable
c) There are no capacity restrictions
d) The production rate keeps changing - ANSWER>>B.
Equipment schedules are stable
In the context of sequencing, the shortest processing time (SPT)
rule tends to:
a) Minimize work-in-process inventory
b) Maximize the number of jobs in the system
c) Maximize average flow time
,d) Minimize resource utilization - ANSWER>>A. Minimize work-
inprocess inventory
Staff scheduling problems are prevalent in service organizations
because:
a) of high variability in customer demand
b) complexities arise when Web-based tools are used
c) managers remain unavailable for daily updates
d) determining the order of task processing is difficult -
ANSWER>>A. of high variability in customer demand
Scheduling references the start and completion times to particular
jobs, people, or equipment.
True or False? - ANSWER>>True
Tardiness is the difference between the completion time and the
due date of a job.
True or False? - ANSWER>>False
Which of the following is a core philosophy of Six Sigma? a)
Achieving cycle time reduction
b) Increasing non-value-added activities
c) Avoiding errors per million opportunities as a standard
d) Increasing variation in cash flow - ANSWER>>A. Achieving
cycle time reduction
Identify a true statement about the GAP model.
a) Defines quality based on idea of standardization.
b) Minimizing gap 4 will result in low customer satisfaction
c) Understand gaps to prevent losing customer loyalty.
d) Focuses on outputs that are critical to customers. -
, ANSWER>>C. Understand gaps to prevent losing customer
loyalty
_____ is a tool that shows the number of observations of a
particular value.
a) flowchart
b) histogram
c) cause-and-effect diagram
d) scatter diagram - ANSWER>>B. Histogram
In terms of SERVQUAL, _____ is a firm's ability to provide what
was promised.
a) responsiveness
b) reliability
c) competence
d) assurance - ANSWER>>B. Reliability
Which of the following statements is true of Joseph M. Juran? a)
He proposed a major cultural change in the organization.
b) He never defined or described quality precisely.
c) He stated that workers speak in the language of money.
d) He said to get top management's attention money matters. -
ANSWER>>D. He said to get top management's attention
money matters.
Which of the following is a prevention cost?
a) Product-liability costs
b) Scrap and rework costs
c) Process-control costs
d) Downgrading costs - ANSWER>>C. Process-control costs
EXAM NEWEST ACTUAL EXAM 150
QUESTIONS AND CORRECT ANSWERS (VERIFIED
ANSWERS) ALREADY GRADED A
With aggregate planning, which of the following costs are an
implication of allowing stockouts? a) Separation costs
b) Inventory-carrying costs
c) Lost sales and customer loyalty costs
d) High labor costs and premiums - ANSWER>>C. Lost sales and
customer loyalty costs
____________ references scheduling for individual
subassemblies by week and day.
a) Aggregate planning
b) Disaggregation
c) Execution
d) Demand forecasting - ANSWER>>B. Disaggregation
Which of the following is true of a level production strategy? a)
Labor schedules are dynamic
b) Equipment schedules are stable
c) There are no capacity restrictions
d) The production rate keeps changing - ANSWER>>B.
Equipment schedules are stable
In the context of sequencing, the shortest processing time (SPT)
rule tends to:
a) Minimize work-in-process inventory
b) Maximize the number of jobs in the system
c) Maximize average flow time
,d) Minimize resource utilization - ANSWER>>A. Minimize work-
inprocess inventory
Staff scheduling problems are prevalent in service organizations
because:
a) of high variability in customer demand
b) complexities arise when Web-based tools are used
c) managers remain unavailable for daily updates
d) determining the order of task processing is difficult -
ANSWER>>A. of high variability in customer demand
Scheduling references the start and completion times to particular
jobs, people, or equipment.
True or False? - ANSWER>>True
Tardiness is the difference between the completion time and the
due date of a job.
True or False? - ANSWER>>False
Which of the following is a core philosophy of Six Sigma? a)
Achieving cycle time reduction
b) Increasing non-value-added activities
c) Avoiding errors per million opportunities as a standard
d) Increasing variation in cash flow - ANSWER>>A. Achieving
cycle time reduction
Identify a true statement about the GAP model.
a) Defines quality based on idea of standardization.
b) Minimizing gap 4 will result in low customer satisfaction
c) Understand gaps to prevent losing customer loyalty.
d) Focuses on outputs that are critical to customers. -
, ANSWER>>C. Understand gaps to prevent losing customer
loyalty
_____ is a tool that shows the number of observations of a
particular value.
a) flowchart
b) histogram
c) cause-and-effect diagram
d) scatter diagram - ANSWER>>B. Histogram
In terms of SERVQUAL, _____ is a firm's ability to provide what
was promised.
a) responsiveness
b) reliability
c) competence
d) assurance - ANSWER>>B. Reliability
Which of the following statements is true of Joseph M. Juran? a)
He proposed a major cultural change in the organization.
b) He never defined or described quality precisely.
c) He stated that workers speak in the language of money.
d) He said to get top management's attention money matters. -
ANSWER>>D. He said to get top management's attention
money matters.
Which of the following is a prevention cost?
a) Product-liability costs
b) Scrap and rework costs
c) Process-control costs
d) Downgrading costs - ANSWER>>C. Process-control costs
