MO221 Final Exam Study Guide
Questions and Answers [2026/2027]
Updated Version | Verified Questions &
Detailed Rationales
How do companies retain great employees and promote consistent engagement
and performance? - ANSWER-1. Identify values, stories, and experiences that are
unique to the organization
2. Embrace distinctiveness - align company practices with values
3. Explicitly communicate company values, history, environment, and stories to
potential hires
What is Whole Foods signature experience? - ANSWER-∙Team-based hiring
∙Each department in each store comprises a small, decentralized team whole
members have complete control over who joins the group
∙After four weeks, team members vote on whether a new hire stays or goes
∙This signature experience conveys a strong message about the firm's core values
of collaboration and decentralization
What is Trilogy's signature experience - ANSWER-∙Trial under fire
∙New employees go through an exhausting three-month immersion process, in
which top management oversee their every step
,∙This orientation experience provides a compelling illustration of life in the firm, so
candidates know the company's culture from the start
What is the Container Store's signature experience? - ANSWER-∙Extensive training
and indoctrination
∙All new hires go through Foundation Week, which is a five day training dedicated
to absorbing information about the Container Store's products, processes, and
values, plus extracurricular HR paperwork and reading
∙A hiring manager's description of this intense orientation experience sends a
clear signal to a potential employee about what it takes to succeed at the
company
Surface Artifacts of Organizational Culture - ANSWER-∙Physical structures
∙Language
∙Rituals and ceremonies
∙Stories and legends
Deeper Elements of Organization Culture - ANSWER-1. Shared Values:
∙Conscious beliefs
∙Evaluate what is good, bad, right and wrong
2. Shared Assumptions:
∙Unconscious beliefs
∙Implicit mental models, idea prototypes of behavior
, Problems with Organization Models - ANSWER-1. Oversimplify diversity of
possible values
2. Ignore shared assumptions
3. Assume company cultures are clear and unified
Artifacts: Physical Structures - ANSWER-1. Building Structure
∙May shape and reflect culture
∙Oakley's interplanetary headquarters resembles a vault, presenting the eyewear
and clothing company as a protective culture
2. Office Space
∙Furniture, office size, wall hangings
∙Cubicles, open space, meeting space
Artifacts: Organization Language - ANSWER-Words used to address people,
describe norms, customers, etc
How does McKinsey & Company use organization language? - ANSWER-∙Leaders
use phrases and special vocabulary as cultural symbols
∙The phrase "obligation to dissent" is repeated a lot to new employees
∙This message shows that they have hired the best of the best, so you are
expected to contribute
How does Whirlpool use organization language? - ANSWER-∙Language found in
subculture
Questions and Answers [2026/2027]
Updated Version | Verified Questions &
Detailed Rationales
How do companies retain great employees and promote consistent engagement
and performance? - ANSWER-1. Identify values, stories, and experiences that are
unique to the organization
2. Embrace distinctiveness - align company practices with values
3. Explicitly communicate company values, history, environment, and stories to
potential hires
What is Whole Foods signature experience? - ANSWER-∙Team-based hiring
∙Each department in each store comprises a small, decentralized team whole
members have complete control over who joins the group
∙After four weeks, team members vote on whether a new hire stays or goes
∙This signature experience conveys a strong message about the firm's core values
of collaboration and decentralization
What is Trilogy's signature experience - ANSWER-∙Trial under fire
∙New employees go through an exhausting three-month immersion process, in
which top management oversee their every step
,∙This orientation experience provides a compelling illustration of life in the firm, so
candidates know the company's culture from the start
What is the Container Store's signature experience? - ANSWER-∙Extensive training
and indoctrination
∙All new hires go through Foundation Week, which is a five day training dedicated
to absorbing information about the Container Store's products, processes, and
values, plus extracurricular HR paperwork and reading
∙A hiring manager's description of this intense orientation experience sends a
clear signal to a potential employee about what it takes to succeed at the
company
Surface Artifacts of Organizational Culture - ANSWER-∙Physical structures
∙Language
∙Rituals and ceremonies
∙Stories and legends
Deeper Elements of Organization Culture - ANSWER-1. Shared Values:
∙Conscious beliefs
∙Evaluate what is good, bad, right and wrong
2. Shared Assumptions:
∙Unconscious beliefs
∙Implicit mental models, idea prototypes of behavior
, Problems with Organization Models - ANSWER-1. Oversimplify diversity of
possible values
2. Ignore shared assumptions
3. Assume company cultures are clear and unified
Artifacts: Physical Structures - ANSWER-1. Building Structure
∙May shape and reflect culture
∙Oakley's interplanetary headquarters resembles a vault, presenting the eyewear
and clothing company as a protective culture
2. Office Space
∙Furniture, office size, wall hangings
∙Cubicles, open space, meeting space
Artifacts: Organization Language - ANSWER-Words used to address people,
describe norms, customers, etc
How does McKinsey & Company use organization language? - ANSWER-∙Leaders
use phrases and special vocabulary as cultural symbols
∙The phrase "obligation to dissent" is repeated a lot to new employees
∙This message shows that they have hired the best of the best, so you are
expected to contribute
How does Whirlpool use organization language? - ANSWER-∙Language found in
subculture
