Proserve Certification Exam Questions
With Correct Answers
what is a primary provider - CORRECT ANSWER✔✔-have direct contact with
| | | | | | | | | | |
patrons; security staff monitor customers upon arrival or departure, observe their
| | | | | | | | | |
behaviour and may see liquor being hidden
| | | | | | |
what roles are primary providers - CORRECT ANSWER✔✔-Bartenders, servers,
| | | | | | | | |
greeters, hosts and delivery service drivers
| | | | |
Licensed premises owners who are directly responsible for managing the
| | | | | | | | | |
premises
Managers and supervisors | |
Maîtres d' |
Liquor retailers and agency representatives, and workers whose duties include
| | | | | | | | | |
the sampling of liquor products
| | | |
Drink ticket-takers and sellers
| | |
Security staff |
what is a secondary provider - CORRECT ANSWER✔✔-do not sell, serve or deliver
| | | | | | | | | | | |
liquor, but they do work at places where liquor is served or sold; they do not
| | | | | | | | | | | | | | | | |
usually have direct contact with patrons
| | | | |
what roles are secondary providers - CORRECT ANSWER✔✔-Parking attendants
| | | | | | | |
Bussers and ushers | |
,Stock clerks |
Maintenance personnel and janitorial staff | | | |
Ushers
Slot operators and attendants, dealers, Monitor Room personnel in casinos
| | | | | | | | |
AGLC - CORRECT ANSWER✔✔-Alberta Gaming, Liquor & Cannabis (website:
| | | | | | | | |
aglc.ca)
alcohol/liquor - CORRECT ANSWER✔✔-beverages that are intended for human
| | | | | | | | |
consumption containing over 1% alcohol by volume (e.g., spirits, wine, liqueur,
| | | | | | | | | | |
cider or beer
| |
alcohol poisoning - CORRECT ANSWER✔✔-caused by drinking too much alcohol
| | | | | | | | | |
at one time; can cause coma and/or death
| | | | | | |
blood alcohol concentration (BAC) - CORRECT ANSWER✔✔-measurement of pure
| | | | | | | | |
alcohol in a person's blood; measured as milligrams percent (mg %)
| | | | | | | | | |
when is someone legally impaired - CORRECT ANSWER✔✔-if their BAC is over
| | | | | | | | | | |
.08%
|
binge drinking - CORRECT ANSWER✔✔-men: drinking five or more alcoholic
| | | | | | | | | |
drinks at one sitting
| | |
women: four or more drinks | | | |
, blackouts - CORRECT ANSWER✔✔-a temporary condition that affects memory
| | | | | | | | |
and is characterized by a sense of lost time; it is often caused by drinking a large
| | | | | | | | | | | | | | | | |
amount of alcohol on one occasion
| | | | |
duty of care - CORRECT ANSWER✔✔-an obligation to ensure liquor is sold, served
| | | | | | | | | | | |
or delivered in safe and responsible ways
| | | | | | |
bootlegging - CORRECT ANSWER✔✔-the act of making of transporting alcoholic
| | | | | | | | | |
liquor for sale illegally; buying alcohol from a store and selling it as a second-party
| | | | | | | | | | | | | |
|sale to a minor or an intoxicated person
| | | | | | |
You can exercise duty of care to your customers by - CORRECT ANSWER✔✔-
| | | | | | | | | | | |
Preventing them from getting intoxicated. | | | |
Keeping them safe from harm and preventing them from doing harm to other
| | | | | | | | | | | | |
people.
liability - CORRECT ANSWER✔✔-being legally responsible for damage or harm to
| | | | | | | | | | |
another person or property | | |
last call - CORRECT ANSWER✔✔-the last chance for a person to get an alcoholic
| | | | | | | | | | | | | |
drink before the establishment closes
| | | |
incapacitate - CORRECT ANSWER✔✔-making someone unable to do things in a
| | | | | | | | | | |
normal way, or in the way they intend
| | | | | | |
intoxicant - CORRECT ANSWER✔✔-smth that causes a person to become
| | | | | | | | | |
intoxicated
With Correct Answers
what is a primary provider - CORRECT ANSWER✔✔-have direct contact with
| | | | | | | | | | |
patrons; security staff monitor customers upon arrival or departure, observe their
| | | | | | | | | |
behaviour and may see liquor being hidden
| | | | | | |
what roles are primary providers - CORRECT ANSWER✔✔-Bartenders, servers,
| | | | | | | | |
greeters, hosts and delivery service drivers
| | | | |
Licensed premises owners who are directly responsible for managing the
| | | | | | | | | |
premises
Managers and supervisors | |
Maîtres d' |
Liquor retailers and agency representatives, and workers whose duties include
| | | | | | | | | |
the sampling of liquor products
| | | |
Drink ticket-takers and sellers
| | |
Security staff |
what is a secondary provider - CORRECT ANSWER✔✔-do not sell, serve or deliver
| | | | | | | | | | | |
liquor, but they do work at places where liquor is served or sold; they do not
| | | | | | | | | | | | | | | | |
usually have direct contact with patrons
| | | | |
what roles are secondary providers - CORRECT ANSWER✔✔-Parking attendants
| | | | | | | |
Bussers and ushers | |
,Stock clerks |
Maintenance personnel and janitorial staff | | | |
Ushers
Slot operators and attendants, dealers, Monitor Room personnel in casinos
| | | | | | | | |
AGLC - CORRECT ANSWER✔✔-Alberta Gaming, Liquor & Cannabis (website:
| | | | | | | | |
aglc.ca)
alcohol/liquor - CORRECT ANSWER✔✔-beverages that are intended for human
| | | | | | | | |
consumption containing over 1% alcohol by volume (e.g., spirits, wine, liqueur,
| | | | | | | | | | |
cider or beer
| |
alcohol poisoning - CORRECT ANSWER✔✔-caused by drinking too much alcohol
| | | | | | | | | |
at one time; can cause coma and/or death
| | | | | | |
blood alcohol concentration (BAC) - CORRECT ANSWER✔✔-measurement of pure
| | | | | | | | |
alcohol in a person's blood; measured as milligrams percent (mg %)
| | | | | | | | | |
when is someone legally impaired - CORRECT ANSWER✔✔-if their BAC is over
| | | | | | | | | | |
.08%
|
binge drinking - CORRECT ANSWER✔✔-men: drinking five or more alcoholic
| | | | | | | | | |
drinks at one sitting
| | |
women: four or more drinks | | | |
, blackouts - CORRECT ANSWER✔✔-a temporary condition that affects memory
| | | | | | | | |
and is characterized by a sense of lost time; it is often caused by drinking a large
| | | | | | | | | | | | | | | | |
amount of alcohol on one occasion
| | | | |
duty of care - CORRECT ANSWER✔✔-an obligation to ensure liquor is sold, served
| | | | | | | | | | | |
or delivered in safe and responsible ways
| | | | | | |
bootlegging - CORRECT ANSWER✔✔-the act of making of transporting alcoholic
| | | | | | | | | |
liquor for sale illegally; buying alcohol from a store and selling it as a second-party
| | | | | | | | | | | | | |
|sale to a minor or an intoxicated person
| | | | | | |
You can exercise duty of care to your customers by - CORRECT ANSWER✔✔-
| | | | | | | | | | | |
Preventing them from getting intoxicated. | | | |
Keeping them safe from harm and preventing them from doing harm to other
| | | | | | | | | | | | |
people.
liability - CORRECT ANSWER✔✔-being legally responsible for damage or harm to
| | | | | | | | | | |
another person or property | | |
last call - CORRECT ANSWER✔✔-the last chance for a person to get an alcoholic
| | | | | | | | | | | | | |
drink before the establishment closes
| | | |
incapacitate - CORRECT ANSWER✔✔-making someone unable to do things in a
| | | | | | | | | | |
normal way, or in the way they intend
| | | | | | |
intoxicant - CORRECT ANSWER✔✔-smth that causes a person to become
| | | | | | | | | |
intoxicated
