Operations and Supply Chain Management, 16th Edition
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I l I l by F. Robert Jacobs and Richard Chase
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Chapters 1 - 22 | Complete
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, TABLEOFCONTENTS lI lI
Chapter1: Introduction Ill IlIl
Chapter 2: Strategy IlIl IlIl
Chapter 3: Design of Products and Services
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I l I l Chapter 4: Projects IlIl IlIl
Chapter 5: Strategic Capacity Management
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I l I l Chapter 6: Learning Curves IlIl IlIl IlIl
Chapter7:Manufacturing Processes Il Il IlIl I l I l Chapter
IlIl 8: Facility Layout
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Chapter9: Service Processes Il Il IlI
Chapter 10: Waiting Line Analysis and Simulation
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I l I l Chapter 11: Process Design and Analysis IlIl IlIl IlIl IlIl IlIl
Chapter 12: Quality Management Chapter IlIl IlIl IlIl I l I l
IlIl 13: Statistical Quality Control
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IlIl14: Lean Supply ChainsIlIl IlIl IlIl
Chapter 15: Logistics and Distribution Management
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I l I l Chapter 16: Global Sourcing and Procurement IlIl IlIl IlIl IlIl IlIl
I l I l Chapter 17: The Internet of Things and ERP IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl I l I l Chapter
18: Forecasting
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Chapter 19: Sales and Operations Planning
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I l I l Chapter 20: Inventory Management IlIl IlIl IlIl
Chapter21:Material Requirements Planning
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22: Workcenter Scheduling
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,Chapter 01 IlIl
Efficiency meansdoingthe right thingsto create the most value for the company.
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Efficiency meansdoing something at the lowestpossible cost.
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1. Effectiveness meansdoing the right things to create the most value for the company. IlIl Il IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl
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Effectiveness meansdoing the rightthings to create the most value for the company.
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AACSB: Analytical Thinking IlIl IlIl
Blooms: Remember IlIl
Difficulty: 1 I l I l IlIl
Easy IlIl
Learning Objective: 01-04 Evaluate the efficiency of a firm.
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Topic: Efficiency, Effectiveness,and Value
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2. Adoctor completes a surgical procedure ona patient without error.The patient dies anyway. In operations management terms, we
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I could refer to this doctor as being efficient but not effective.
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TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value. The
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I doctor performed the surgery without error. Because the patient died, no value was created.
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AACSB: Analytical Thinking IlIl IlIl
Blooms: Analyze IlIl
Difficulty: 2 I l I l IlIl
Medium IlIl
Learning Objective: 01-04 Evaluate the efficiency of a firm.
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Topic: Efficiency, Effectiveness, and Value
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3. A worker canbe efficient without being effective.
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Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
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I These are different things.
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AACSB: Analytical Thinking IlIl Il Il
Blooms: I l I l
Understand Il Il
Difficulty: 2 I l I l IlIl
Medium IlIl
Learning Objective: 01-04 Evaluate the efficiency of a firm.
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Topic: Efficiency, Effectiveness, and Value
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, 4. Aprocess canbe effective without being efficient.
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Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at the
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I customer service counter at a local store orbank means using the fewest number ofclerks possible at the counter. Being effective,
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I though, means minimizing the amount of time customers need to wait in line.
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AACSB: Analytical Thinking IlIl Il Il
Blooms: I l I l
Understand Il Il
Difficulty: 2 I l I l IlIl
Medium IlIl
Learning Objective: 01-04 Evaluate the efficiency of a firm.
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Topic: Efficiency, Effectiveness, and Value I l I l IlIl IlIl Ill IlIl
5. Operations and supplychain management is defined as the design, operation, and improvement ofthe systems that create and
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I deliver the firm's primaryproducts and services.
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Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and deliver
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I the firm's primaryproducts and services.
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AACSB: Analytical Thinking IlIl IlIl
Blooms: Remember IlIl
Difficulty: 1 I l I l IlIl
Easy IlIl
Learning Objective: 01-01 Identify the elements of operations and supply chain management. (OSCM)
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Topic:What Is Operationsand Supply Chain Management? Il IlIl IlIl Il IlIl IlIl IlIl
6. The term"value" refers to the relationship between quality and the price paid bythe consumer.
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TRUE
Related to efficiency and effectiveness is the concept of value, which canbe metaphoricallydefined as quality divided by price.
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AACSB: Analytical Thinking IlIl IlIl
Blooms: Remember IlIl
Difficulty: 1 I l I l IlIl
Easy IlIl
Learning Objective: 01-04 Evaluate the efficiency of a firm. IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl
Topic: Efficiency, Effectiveness, and Value I l I l IlIl IlIl IlI IlIl
7. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between
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I the two goals.
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TRUE
Often maximizing effectiveness and efficiencyatthe same time creates conflict between the two goals.
IlIl Il Il IlIl Il Il IlIl Ill IlIl IlIl Ill IlI IlIl IlIl
AACSB: Analytical Thinking IlIl IlIl
Blooms: Analyze IlIl
Difficulty: 1 I l I l IlIl
Easy IlIl
Learning Objective: 01-04 Evaluate the efficiency of a firm. IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl
Topic: Efficiency, Effectiveness, and Value I l I l IlIl IlIl IlIl IlIl
IlIl IlIl IlIl IlIl IlIl IlIl IlIl
I l I l by F. Robert Jacobs and Richard Chase
IlIl IlIl IlIl IlIl IlIl IlIl
Chapters 1 - 22 | Complete
IlIl IlIl IlIl IlIl IlIl
, TABLEOFCONTENTS lI lI
Chapter1: Introduction Ill IlIl
Chapter 2: Strategy IlIl IlIl
Chapter 3: Design of Products and Services
IlIl IlIl IlIl IlIl IlIl IlIl
I l I l Chapter 4: Projects IlIl IlIl
Chapter 5: Strategic Capacity Management
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I l I l Chapter 6: Learning Curves IlIl IlIl IlIl
Chapter7:Manufacturing Processes Il Il IlIl I l I l Chapter
IlIl 8: Facility Layout
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Chapter9: Service Processes Il Il IlI
Chapter 10: Waiting Line Analysis and Simulation
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I l I l Chapter 11: Process Design and Analysis IlIl IlIl IlIl IlIl IlIl
Chapter 12: Quality Management Chapter IlIl IlIl IlIl I l I l
IlIl 13: Statistical Quality Control
IlIl IlIl IlIl I l I l Chapter
IlIl14: Lean Supply ChainsIlIl IlIl IlIl
Chapter 15: Logistics and Distribution Management
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I l I l Chapter 16: Global Sourcing and Procurement IlIl IlIl IlIl IlIl IlIl
I l I l Chapter 17: The Internet of Things and ERP IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl I l I l Chapter
18: Forecasting
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Chapter 19: Sales and Operations Planning
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I l I l Chapter 20: Inventory Management IlIl IlIl IlIl
Chapter21:Material Requirements Planning
Ill Ill Il IlIl I l I l Chapter
22: Workcenter Scheduling
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,Chapter 01 IlIl
Efficiency meansdoingthe right thingsto create the most value for the company.
IlIl Il Il IlIl Il Il IlIl IlIl IlIl IlIl IlIl IlIl IlIl
FALSE
Efficiency meansdoing something at the lowestpossible cost.
IlIl Il IlIl IlIl IlIl IlIl Il IlIl
1. Effectiveness meansdoing the right things to create the most value for the company. IlIl Il IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl
TRUE
Effectiveness meansdoing the rightthings to create the most value for the company.
IlIl Il IlIl IlIl Il IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl
AACSB: Analytical Thinking IlIl IlIl
Blooms: Remember IlIl
Difficulty: 1 I l I l IlIl
Easy IlIl
Learning Objective: 01-04 Evaluate the efficiency of a firm.
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Topic: Efficiency, Effectiveness,and Value
I l I l IlIl IlIl Il IlIl
2. Adoctor completes a surgical procedure ona patient without error.The patient dies anyway. In operations management terms, we
Il IlIl IlIl IlIl IlIl IlIl Il IlIl IlIl IlIl Il IlIl IlI Ill IlIl IlI IlIl IlIl IlIl
I could refer to this doctor as being efficient but not effective.
l I l IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value. The
IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl
I doctor performed the surgery without error. Because the patient died, no value was created.
l I l Ill IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl
AACSB: Analytical Thinking IlIl IlIl
Blooms: Analyze IlIl
Difficulty: 2 I l I l IlIl
Medium IlIl
Learning Objective: 01-04 Evaluate the efficiency of a firm.
IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl
Topic: Efficiency, Effectiveness, and Value
I l I l IlIl IlIl IlI IlIl
3. A worker canbe efficient without being effective.
IlI IlIl Il IlIl IlIl IlIl IlIl
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
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I These are different things.
l I l IlIl IlIl IlIl
AACSB: Analytical Thinking IlIl Il Il
Blooms: I l I l
Understand Il Il
Difficulty: 2 I l I l IlIl
Medium IlIl
Learning Objective: 01-04 Evaluate the efficiency of a firm.
IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl
Topic: Efficiency, Effectiveness, and Value
I l I l IlIl IlIl Il IlIl
, 4. Aprocess canbe effective without being efficient.
Il IlI Il IlIl IlIl IlIl Ill
TRUE
Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at the
IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl Il Il
I customer service counter at a local store orbank means using the fewest number ofclerks possible at the counter. Being effective,
l I l IlIl IlIl IlIl IlIl IlIl IlIl IlIl Il IlIl IlIl IlI IlIl IlIl IlIl Il IlIl IlIl Il IlIl IlIl IlIl
I though, means minimizing the amount of time customers need to wait in line.
l I l IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlI
AACSB: Analytical Thinking IlIl Il Il
Blooms: I l I l
Understand Il Il
Difficulty: 2 I l I l IlIl
Medium IlIl
Learning Objective: 01-04 Evaluate the efficiency of a firm.
IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl
Topic: Efficiency, Effectiveness, and Value I l I l IlIl IlIl Ill IlIl
5. Operations and supplychain management is defined as the design, operation, and improvement ofthe systems that create and
IlIl IlIl Il IlIl IlIl Ill IlIl IlIl IlIl IlIl IlIl IlIl IlIl Il IlIl Il IlIl IlIl
I deliver the firm's primaryproducts and services.
l I l IlIl IlIl IlIl Il IlIl IlIl
TRUE
Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and deliver
IlIl IlIl Ill IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl
I the firm's primaryproducts and services.
l I l IlIl IlIl Il IlIl IlIl
AACSB: Analytical Thinking IlIl IlIl
Blooms: Remember IlIl
Difficulty: 1 I l I l IlIl
Easy IlIl
Learning Objective: 01-01 Identify the elements of operations and supply chain management. (OSCM)
IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl
Topic:What Is Operationsand Supply Chain Management? Il IlIl IlIl Il IlIl IlIl IlIl
6. The term"value" refers to the relationship between quality and the price paid bythe consumer.
IlIl Il IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl Il IlIl
TRUE
Related to efficiency and effectiveness is the concept of value, which canbe metaphoricallydefined as quality divided by price.
IlIl IlIl IlIl IlIl IlIl IlI IlIl IlIl IlIl IlIl IlIl Il IlIl Il IlIl IlIl IlIl IlIl IlIl
AACSB: Analytical Thinking IlIl IlIl
Blooms: Remember IlIl
Difficulty: 1 I l I l IlIl
Easy IlIl
Learning Objective: 01-04 Evaluate the efficiency of a firm. IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl
Topic: Efficiency, Effectiveness, and Value I l I l IlIl IlIl IlI IlIl
7. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between
IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl
I the two goals.
l I l IlIl IlIl
TRUE
Often maximizing effectiveness and efficiencyatthe same time creates conflict between the two goals.
IlIl Il Il IlIl Il Il IlIl Ill IlIl IlIl Ill IlI IlIl IlIl
AACSB: Analytical Thinking IlIl IlIl
Blooms: Analyze IlIl
Difficulty: 1 I l I l IlIl
Easy IlIl
Learning Objective: 01-04 Evaluate the efficiency of a firm. IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl
Topic: Efficiency, Effectiveness, and Value I l I l IlIl IlIl IlIl IlIl
