Questions & Expertly Verified Answers
Quiz_________________?
"I can see that you are angry. I will tell his nurse that he needs attention immediately."
Recognizing the anger and addressing the patient's concern would be the approriate
response. Answers b, c, and d are aggressive. (Effective communication is discussed in
Chapter 5.) -
ANSWER✅
The wife of an elderly patient angrily complains to the HUC that her husband has been lying
in a wet bed for 2 hours. Which of the following responses would be appropriate?
Quiz_________________?
"I can see that you're upset, but please don't throw misfiled reports at me again. I'll file it in
the correct patient chart."
"I can see that you're upset, but please don't throw misfiled reports at me again. I'll file it in
the correct patient chart." (Chapter 5 addresses assertiveness techniques.) -
ANSWER✅
Dr. Cohen throws a report in front of the HUC and states that it was filed in the wrong
patient's chart. The HUC's best response would be:
1
, Quiz_________________?
(1) Call the code, (2) answer the telephone, (3) answer the visitor s question, and (4) assist
the doctor in finding his patient s chart.
The appropriate sequence by which the HUC should handle these tasks would be: (1) call
the code, (2) answer the telephone, (3) answer the visitor s question, and (4) assist the
doctor in finding his patient s chart. The HUC can acknowledge the presence of the doctor
and visitor to let them know that she will be with them shortly while placing the call for the
code and then answering the ringing telephone. -
ANSWER✅
A nurse asks the HUC to call a code, a doctor is waiting for the HUC to assist him in
locating a patient s chart, a visitor is standing at the desk to ask a question, and the
telephone is ringing. What would be the appropriate sequence by which the HUC should
handle these tasks?
Quiz_________________?
a copy of the patients bill of rights.
TJC requires that all hospitals provide a copy of the Patients Bill of Rights to each patient
upon their admission. -
ANSWER✅
The Joint Commission (TJC) requires that all hospitals provide a copy of the following to
patients upon admission:
Quiz_________________?
A patient is on a temporary pass.
A patient out on a temporary pass would be important information for the HUC to note on
the patient census worksheet. -
ANSWER✅
2
, Which of the following would be important for the HUC to note on the patient census
worksheet kept near the telephone?
Quiz_________________?
ADL
ADL (activities of daily living) is an order that would instruct the occupational therapy
department in assisting the patient to return to the greatest possible functional
independence. -
ANSWER✅
Which of the following doctors orders would instruct the occupational therapy department
to assist the patient in returning to the greatest possible functional independence?
Quiz_________________?
administering fluids, medications, nutritional substances, and blood transfusions through
peripheral and central veins.
IV therapy includes the parenteral administration of fluids, medications, nutritional
substances, and blood transfusions through peripheral veins and central veins. -
ANSWER✅
Parenteral therapy is accomplished by:
Quiz_________________?
advise the patient that his concerns will be relayed and his nurse will come talk to him.
The HUC s best response would be to advise the patient that his concerns will be relayed
and his nurse will come to talk to him. (Chapter 5 addresses Maslow s Hierarchy of Needs
and communication skills.) -
3
, ANSWER✅
A patient tells the HUC that his doctor talks over his head and he is concerned about his
condition. He tells the HUC that the doctor stops into his room to tell him the test results
and then leaves without asking if he understands what they mean. The HUC s best response
would be to:
Quiz_________________?
advise the patient that his nurse and doctor will be advised of his request.
The HUC s best response would be to advise him that his nurse and doctor will be notified
of his request. -
ANSWER✅
A patient who is admitted to the nursing unit asks the HUC to show him his chart. The
HUC s best response would be to:
Quiz_________________?
advise the patient's husband that his wife's hospitalization cannot be discussed.
The HUC's best response would be to advise the patient's husband that his wife's
hospitalization cannot be discussed. pp. 90-91 -
ANSWER✅
A friend of the HUC is a patient on the nursing unit. The patient's husband is also a friend of
the HUC. The patient and her husband are having marital problems. The husband has visited
his wife once since her hospitalization but calls the HUC at home to ask why his wife is in
the hospital. The HUC's best response would be to:
Quiz_________________?
an airplane crash.
4
Quiz_________________?
"I can see that you are angry. I will tell his nurse that he needs attention immediately."
Recognizing the anger and addressing the patient's concern would be the approriate
response. Answers b, c, and d are aggressive. (Effective communication is discussed in
Chapter 5.) -
ANSWER✅
The wife of an elderly patient angrily complains to the HUC that her husband has been lying
in a wet bed for 2 hours. Which of the following responses would be appropriate?
Quiz_________________?
"I can see that you're upset, but please don't throw misfiled reports at me again. I'll file it in
the correct patient chart."
"I can see that you're upset, but please don't throw misfiled reports at me again. I'll file it in
the correct patient chart." (Chapter 5 addresses assertiveness techniques.) -
ANSWER✅
Dr. Cohen throws a report in front of the HUC and states that it was filed in the wrong
patient's chart. The HUC's best response would be:
1
, Quiz_________________?
(1) Call the code, (2) answer the telephone, (3) answer the visitor s question, and (4) assist
the doctor in finding his patient s chart.
The appropriate sequence by which the HUC should handle these tasks would be: (1) call
the code, (2) answer the telephone, (3) answer the visitor s question, and (4) assist the
doctor in finding his patient s chart. The HUC can acknowledge the presence of the doctor
and visitor to let them know that she will be with them shortly while placing the call for the
code and then answering the ringing telephone. -
ANSWER✅
A nurse asks the HUC to call a code, a doctor is waiting for the HUC to assist him in
locating a patient s chart, a visitor is standing at the desk to ask a question, and the
telephone is ringing. What would be the appropriate sequence by which the HUC should
handle these tasks?
Quiz_________________?
a copy of the patients bill of rights.
TJC requires that all hospitals provide a copy of the Patients Bill of Rights to each patient
upon their admission. -
ANSWER✅
The Joint Commission (TJC) requires that all hospitals provide a copy of the following to
patients upon admission:
Quiz_________________?
A patient is on a temporary pass.
A patient out on a temporary pass would be important information for the HUC to note on
the patient census worksheet. -
ANSWER✅
2
, Which of the following would be important for the HUC to note on the patient census
worksheet kept near the telephone?
Quiz_________________?
ADL
ADL (activities of daily living) is an order that would instruct the occupational therapy
department in assisting the patient to return to the greatest possible functional
independence. -
ANSWER✅
Which of the following doctors orders would instruct the occupational therapy department
to assist the patient in returning to the greatest possible functional independence?
Quiz_________________?
administering fluids, medications, nutritional substances, and blood transfusions through
peripheral and central veins.
IV therapy includes the parenteral administration of fluids, medications, nutritional
substances, and blood transfusions through peripheral veins and central veins. -
ANSWER✅
Parenteral therapy is accomplished by:
Quiz_________________?
advise the patient that his concerns will be relayed and his nurse will come talk to him.
The HUC s best response would be to advise the patient that his concerns will be relayed
and his nurse will come to talk to him. (Chapter 5 addresses Maslow s Hierarchy of Needs
and communication skills.) -
3
, ANSWER✅
A patient tells the HUC that his doctor talks over his head and he is concerned about his
condition. He tells the HUC that the doctor stops into his room to tell him the test results
and then leaves without asking if he understands what they mean. The HUC s best response
would be to:
Quiz_________________?
advise the patient that his nurse and doctor will be advised of his request.
The HUC s best response would be to advise him that his nurse and doctor will be notified
of his request. -
ANSWER✅
A patient who is admitted to the nursing unit asks the HUC to show him his chart. The
HUC s best response would be to:
Quiz_________________?
advise the patient's husband that his wife's hospitalization cannot be discussed.
The HUC's best response would be to advise the patient's husband that his wife's
hospitalization cannot be discussed. pp. 90-91 -
ANSWER✅
A friend of the HUC is a patient on the nursing unit. The patient's husband is also a friend of
the HUC. The patient and her husband are having marital problems. The husband has visited
his wife once since her hospitalization but calls the HUC at home to ask why his wife is in
the hospital. The HUC's best response would be to:
Quiz_________________?
an airplane crash.
4
