BUSI 240 COMPREHENSIVE REVIEW 2026
VERIFIED QUESTIONS AND SOLUTIONS
◉Social Media. Answer: Digital communication channels that enable
people to collaborate in the creation and exchange of user-generated
information
◉Nonverbal Communication. Answer: -Facial gestures, voice
intonation, physical distance, silence
-Automatic and nonconscious
◉Emotional Contagion. Answer: the nonconscious process of
"catching" or sharing another person's emotions by mimicking that
person's facial expressions and other nonverbal behavior
◉Synchronicity. Answer: the extent to which the channel requires or
allows both sender and receiver to be actively involved in the
conversation at the same time (synchronous) or at different times
(asynchronous)
,◉Social Presence. Answer: The extent to which a communication
channel creates psychological closeness to others, awareness of their
humanness, and appreciation of the interpersonal relationship
◉Social Acceptance. Answer: how well the communication channel
is approved and supported for that purpose by the organization,
teams, and individuals involved in the exchange.
◉Media Richness. Answer: a communication channel's data-
carrying capacity; the volume and variety of information that can be
transmitted during a specific time.
◉Exceptions to Media Richness Theory. Answer: -Ability to multi-
communicate
-Communication proficiency
-Social presence effects
◉Persuasion. Answer: the use of facts, logical arguments, and
emotional appeals to change another person's beliefs and attitudes,
usually for the purpose of changing the person's behavior
◉Communication Barriers. Answer: -Perceptions
-Language
-Jargon
,-Filtering
-Information overload
◉Information Overload. Answer: A condition in which information
inflow exceeds an individual's processing capacity
◉When Men Communicate. Answer: -Report talk - give advice,
assert power
-Give advice directly
-Dominant conversation style
-Apologize less often
-Less sensitive to nonverbal cues
◉When Women Communicate. Answer: -"Rapport talk" -
relationship building
-Give advice indirectly
-Flexible conversation style
-Apologize more often
-More sensitive to nonverbal cues
◉Getting Your Message Across. Answer: -Empathize
-Repeat the message
, -Use timing effectively
-Be descriptive
◉Active Listening Process and Strategies. Answer: -Sensing:
postpone evaluation, avoid interruptions, maintain interest
-Evaluating: empathize, organize information
-Responding: show interest, clarify the message
◉Improving Communication. Answer: -Workplace design
-Digitally-based organizational communication
-Direct communication with top management (less formal:
management by wandering around [MBWA])
◉Management By Wandering Around (MBWA). Answer: a
communication practice in which executives get out of their offices
and learn from others in the organization through face-to-face
dialogue
◉Grapevine. Answer: an unstructured and informal communication
network founded on social relationships rather than organizational
charts or job descriptions
◉Power. Answer: the capacity of a person, team, or organization to
influence others
VERIFIED QUESTIONS AND SOLUTIONS
◉Social Media. Answer: Digital communication channels that enable
people to collaborate in the creation and exchange of user-generated
information
◉Nonverbal Communication. Answer: -Facial gestures, voice
intonation, physical distance, silence
-Automatic and nonconscious
◉Emotional Contagion. Answer: the nonconscious process of
"catching" or sharing another person's emotions by mimicking that
person's facial expressions and other nonverbal behavior
◉Synchronicity. Answer: the extent to which the channel requires or
allows both sender and receiver to be actively involved in the
conversation at the same time (synchronous) or at different times
(asynchronous)
,◉Social Presence. Answer: The extent to which a communication
channel creates psychological closeness to others, awareness of their
humanness, and appreciation of the interpersonal relationship
◉Social Acceptance. Answer: how well the communication channel
is approved and supported for that purpose by the organization,
teams, and individuals involved in the exchange.
◉Media Richness. Answer: a communication channel's data-
carrying capacity; the volume and variety of information that can be
transmitted during a specific time.
◉Exceptions to Media Richness Theory. Answer: -Ability to multi-
communicate
-Communication proficiency
-Social presence effects
◉Persuasion. Answer: the use of facts, logical arguments, and
emotional appeals to change another person's beliefs and attitudes,
usually for the purpose of changing the person's behavior
◉Communication Barriers. Answer: -Perceptions
-Language
-Jargon
,-Filtering
-Information overload
◉Information Overload. Answer: A condition in which information
inflow exceeds an individual's processing capacity
◉When Men Communicate. Answer: -Report talk - give advice,
assert power
-Give advice directly
-Dominant conversation style
-Apologize less often
-Less sensitive to nonverbal cues
◉When Women Communicate. Answer: -"Rapport talk" -
relationship building
-Give advice indirectly
-Flexible conversation style
-Apologize more often
-More sensitive to nonverbal cues
◉Getting Your Message Across. Answer: -Empathize
-Repeat the message
, -Use timing effectively
-Be descriptive
◉Active Listening Process and Strategies. Answer: -Sensing:
postpone evaluation, avoid interruptions, maintain interest
-Evaluating: empathize, organize information
-Responding: show interest, clarify the message
◉Improving Communication. Answer: -Workplace design
-Digitally-based organizational communication
-Direct communication with top management (less formal:
management by wandering around [MBWA])
◉Management By Wandering Around (MBWA). Answer: a
communication practice in which executives get out of their offices
and learn from others in the organization through face-to-face
dialogue
◉Grapevine. Answer: an unstructured and informal communication
network founded on social relationships rather than organizational
charts or job descriptions
◉Power. Answer: the capacity of a person, team, or organization to
influence others
