BUSI 240 CERTIFICATION SCRIPT 2026
COMPLETE QUESTIONS AND CORRECT
ANSWERS
◉self-concept. Answer: Def: An individual's self-beliefs and self-
evaluations. complexity, consistency, clarity.
◉self-efficacy. Answer: Def: A person's belief that he or she has the
ability, motivation, correct role perceptions, and favorable situation
to complete a task successfully.
◉self-enhancement. Answer: Def: A person's inherent motivation to
have a positive self-concept (and to have others perceive him or her
favorably), such as being competent, attractive, lucky, ethical, and
important.
◉self-fulfilling prophecy. Answer: Def: The perceptual process in
which our expectations about another person cause that person to
act more consistently with those expectations.
,◉self-serving bias. Answer: Def: The tendency to attribute our
favorable outcomes to internal factors and our failures to external
factors.
◉self-verification. Answer: Def: A person's inherent motivation to
confirm and maintain his/her existing self-concept.
◉social identity theory. Answer: Def: A theory stating that people
define themselves by the groups to which they belong or have an
emotional attachment.
◉stereotyping. Answer: Def: The process of assigning traits to
people based on their membership in a social category.
◉affective organizational commitment. Answer: Def: An individual's
emotional attachment to, involvement in, and identification with an
organization.
◉attitudes. Answer: Def: The cluster of beliefs, assessed feelings,
and behavioral intentions toward a person, object, or event (called
an attitude object). are judgments.
◉cognitive dissonance. Answer: Def: An emotional experience
caused by a perception that our beliefs, feelings, and behavior are
incongruent.
, ◉continuance commitment. Answer: Def: An individual's calculative
attachment to an organization.
◉emotional dissonance. Answer: Def: The psychological tension
experienced when the emotions people are required to display are
quite different from the emotions they actually experience at that
moment.
◉emotional intelligence (EI). Answer: Def: A set of abilities to
perceive and express emotion, assimilate emotion in thought,
understand and reason with emotion, and regulate emotion in
oneself and others.
◉emotional labor. Answer: Def: The effort, planning, and control
needed to express organizationally desired emotions during
interpersonal transactions.
◉emotions. Answer: Def: Physiological, behavioral, and
psychological episodes experienced toward an object, person, or
event that create a state of readiness. are experiences.
◉exit-voice-loyalty-neglect (EVLN) model. Answer: Def: The four
ways, as indicated in the name, that employees respond to job
dissatisfaction.
COMPLETE QUESTIONS AND CORRECT
ANSWERS
◉self-concept. Answer: Def: An individual's self-beliefs and self-
evaluations. complexity, consistency, clarity.
◉self-efficacy. Answer: Def: A person's belief that he or she has the
ability, motivation, correct role perceptions, and favorable situation
to complete a task successfully.
◉self-enhancement. Answer: Def: A person's inherent motivation to
have a positive self-concept (and to have others perceive him or her
favorably), such as being competent, attractive, lucky, ethical, and
important.
◉self-fulfilling prophecy. Answer: Def: The perceptual process in
which our expectations about another person cause that person to
act more consistently with those expectations.
,◉self-serving bias. Answer: Def: The tendency to attribute our
favorable outcomes to internal factors and our failures to external
factors.
◉self-verification. Answer: Def: A person's inherent motivation to
confirm and maintain his/her existing self-concept.
◉social identity theory. Answer: Def: A theory stating that people
define themselves by the groups to which they belong or have an
emotional attachment.
◉stereotyping. Answer: Def: The process of assigning traits to
people based on their membership in a social category.
◉affective organizational commitment. Answer: Def: An individual's
emotional attachment to, involvement in, and identification with an
organization.
◉attitudes. Answer: Def: The cluster of beliefs, assessed feelings,
and behavioral intentions toward a person, object, or event (called
an attitude object). are judgments.
◉cognitive dissonance. Answer: Def: An emotional experience
caused by a perception that our beliefs, feelings, and behavior are
incongruent.
, ◉continuance commitment. Answer: Def: An individual's calculative
attachment to an organization.
◉emotional dissonance. Answer: Def: The psychological tension
experienced when the emotions people are required to display are
quite different from the emotions they actually experience at that
moment.
◉emotional intelligence (EI). Answer: Def: A set of abilities to
perceive and express emotion, assimilate emotion in thought,
understand and reason with emotion, and regulate emotion in
oneself and others.
◉emotional labor. Answer: Def: The effort, planning, and control
needed to express organizationally desired emotions during
interpersonal transactions.
◉emotions. Answer: Def: Physiological, behavioral, and
psychological episodes experienced toward an object, person, or
event that create a state of readiness. are experiences.
◉exit-voice-loyalty-neglect (EVLN) model. Answer: Def: The four
ways, as indicated in the name, that employees respond to job
dissatisfaction.
