BUSI 240 FINAL PAPER 2026 FULL Q&A
STUDY GUIDE GRADED A+
◉A(n) ________ applies changes to one work unit or section of the
organization to test a change process.. Answer: pilot project
◉According to the action research model, which of the following
occurs during the "diagnose need for change
step?. Answer: analysis of data
◉Because of _________, employees tend to assume the worst when
they are unsure whether the change will have good or bad
outcomes.. Answer: fear of the unknown
◉BusCorp wants to introduce a new procedure for processing
customer requests. This will require employees to break their old
routines and adopt new role patterns. BusCorp should use the
___________ strategy to produce change self-efficacy.. Answer: learning
◉The ____________ principle takes the position that the questions we
ask and language we use shape different realities.. Answer:
constructionist
,◉What is the highest priority and first strategy required for any
organizational change?. Answer: communication
◉One way that communication minimizes resistance to change is by
_______________.. Answer: generating an urgency to change
◉An employee's readiness for change depends on which model of
individual behavior?. Answer: the MARS model
◉Acme Corp needed to improve customer service practices among
its employees selected from various departments who operated
largely outside of organizational constraints. Acme Corp's customer-
first task force mainly applies which approach to organizational
change?. Answer: parallel learning structures
◉Which of the following drives is fulfilled by communication?.
Answer: drive to bond
◉Which of the following should a sender do to make it easier to get
the message across?. Answer: focus on the problem, not the person
◉If a manager wanted employees to collaborate in creating and
exchanging information, which of the following would be best suited
for that purpose?. Answer: social media
,◉Synchronous communication channels convey a greater sense of
urgency than do text messages and other asynchronous channels
due to their ____________.. Answer: symbolic meaning
◉You have made an important presentation to several Japanese
executives regarding a proposed partnership between your
American company and their Japanese firm. The Japanese executives
were very silent during the presentation. Most people in the United
States would view this silence as ____________________.. Answer: a
disagreement with your proposal
◉Organizational politics is more common when decisions are
___________.. Answer: based on complex and ambiguous rules
◉The number or percentage of connections you have to others in
the network is called ___________.. Answer: degree centrality
◉Which of the following is an example of the influence tactic of
forming coalitions?. Answer: employees get together to show
management that they collectively request that the company
purchase new computer equipment
◉Employees can use their ____________ power by pressuring
coworkers to conform to team norms.. Answer: coercive power
, ◉_____________ are/is the goodwill and resulting resources shared
among members in a social network.. Answer: social capital
◉Most labor strikes are due to which source of conflict?. Answer:
scarce resources
◉Which of the following statements regarding organization conflict
is correct?. Answer: a moderate level of organizational conflict can
be beneficial
◉Relationship conflict is dysfunctional because it threatens all of the
following except _______________.. Answer: decreasing stereotypes
◉Which of the following statements regarding negotiation is
correct?. Answer: women are more likely than men to accept offers
just above their resistance point
◉A person who seeks compromise to resolve a conflict is likely to
have ____________.. Answer: moderate assertiveness and moderate
cooperativeness
◉Which of the following relates to task-oriented leadership?.
Answer: providing feedback on work quality
STUDY GUIDE GRADED A+
◉A(n) ________ applies changes to one work unit or section of the
organization to test a change process.. Answer: pilot project
◉According to the action research model, which of the following
occurs during the "diagnose need for change
step?. Answer: analysis of data
◉Because of _________, employees tend to assume the worst when
they are unsure whether the change will have good or bad
outcomes.. Answer: fear of the unknown
◉BusCorp wants to introduce a new procedure for processing
customer requests. This will require employees to break their old
routines and adopt new role patterns. BusCorp should use the
___________ strategy to produce change self-efficacy.. Answer: learning
◉The ____________ principle takes the position that the questions we
ask and language we use shape different realities.. Answer:
constructionist
,◉What is the highest priority and first strategy required for any
organizational change?. Answer: communication
◉One way that communication minimizes resistance to change is by
_______________.. Answer: generating an urgency to change
◉An employee's readiness for change depends on which model of
individual behavior?. Answer: the MARS model
◉Acme Corp needed to improve customer service practices among
its employees selected from various departments who operated
largely outside of organizational constraints. Acme Corp's customer-
first task force mainly applies which approach to organizational
change?. Answer: parallel learning structures
◉Which of the following drives is fulfilled by communication?.
Answer: drive to bond
◉Which of the following should a sender do to make it easier to get
the message across?. Answer: focus on the problem, not the person
◉If a manager wanted employees to collaborate in creating and
exchanging information, which of the following would be best suited
for that purpose?. Answer: social media
,◉Synchronous communication channels convey a greater sense of
urgency than do text messages and other asynchronous channels
due to their ____________.. Answer: symbolic meaning
◉You have made an important presentation to several Japanese
executives regarding a proposed partnership between your
American company and their Japanese firm. The Japanese executives
were very silent during the presentation. Most people in the United
States would view this silence as ____________________.. Answer: a
disagreement with your proposal
◉Organizational politics is more common when decisions are
___________.. Answer: based on complex and ambiguous rules
◉The number or percentage of connections you have to others in
the network is called ___________.. Answer: degree centrality
◉Which of the following is an example of the influence tactic of
forming coalitions?. Answer: employees get together to show
management that they collectively request that the company
purchase new computer equipment
◉Employees can use their ____________ power by pressuring
coworkers to conform to team norms.. Answer: coercive power
, ◉_____________ are/is the goodwill and resulting resources shared
among members in a social network.. Answer: social capital
◉Most labor strikes are due to which source of conflict?. Answer:
scarce resources
◉Which of the following statements regarding organization conflict
is correct?. Answer: a moderate level of organizational conflict can
be beneficial
◉Relationship conflict is dysfunctional because it threatens all of the
following except _______________.. Answer: decreasing stereotypes
◉Which of the following statements regarding negotiation is
correct?. Answer: women are more likely than men to accept offers
just above their resistance point
◉A person who seeks compromise to resolve a conflict is likely to
have ____________.. Answer: moderate assertiveness and moderate
cooperativeness
◉Which of the following relates to task-oriented leadership?.
Answer: providing feedback on work quality
