Intro to Management Final Review -Hamilton Rutgers Questions and Correct Answers

Intro to Management Final Review -Hamilton Rutgers Questions and Correct Answers Performance Management - Correct Answer The ongoing assessment and improvement of key business processes in order to drive superior results goal is to improve faster and better than competition focus on capabilities/ processes Performance Management 3 Core Elements - Correct Answer process management, business assessment, business improvement Measure Process Management - Correct Answer create outcome measures and predictive measures that allow complete understanding of process performance Analyze Process Management - Correct Answer use the measures and process maps to understand the performance of the process vs. goals and benchmarks Process Mapping - Correct Answer used to describe the process visually; clarifies what each step does and who does it Process Management - Correct Answer use flow charts to identify customers, suppliers, and those who perform key steps in the process DMAI^2C Key Elements (DMAI2C): - Correct Answer Define - Use flow charts to identify customers, suppliers, and those who perform key steps in the process (SIPOC Model) Measure - Create outcome measures and predictive measures that allow complete understanding of process performance Analyze - Use t