FSM EXAM COMPREHENSIVE SCRIPT 2026
QUESTIONS AND ANSWERS GUARANTEED TO
PASS
◉ Why are performance standards a critical component of
developing job descriptions. Answer: Desired results at a definite
level of quality for a specified job
Based on work-related behaviors ; Should be clearly stated in
writing
◉ How can jobs be designed to increase satisfaction of the
employees?. Answer: Skill variety, task identity, task significance,
autonomy, and feedback.
The greater the extent of all five task characteristics in a job, the
more likely it is that the job holder will be highly motivated and
experience job satisfaction
◉ Why is it important to know the law in managing human
resources?. Answer: There are many acts in play that are very
important in order to prevent discrimination
,◉ When recruiting for a vacant position, why is it sometimes a poor
idea to recruit from within?. Answer: New ideas may not be heard
Scope of skills and knowledge may be inadequate for the higher level
position
personal biases
◉ What information should not be requested on a job application
form? Why?. Answer: Age, gender, race, religion, national origin or
family status may violate provisions of the Civil Rights Act of 1964.
Information requested should not lead to discrimination against
applicants.
◉ Why would a background and reference checks be conducted
prior to offering a position to an applicant?. Answer: Inadequate
reference checking is one of the major causes of high turnover,
employee theft and white-collar crime.
◉ What are advantages and disadvantages of structured and
unstructured interviews?. Answer: Structured Advantages: gives a
common body of data on all interviewers, allows for systematic
coverage of all information deemed necessary for all applicants, and
,provides means for minimizing personal biases and prejudices of the
interviewer; generally used for lower level jobs.
Unstructured interviews: Broad questions; useful in assessing
characteristics of an individual such as ability to communicate and
interpersonal skills.
Disadvantages of unstructured- comparison of answers across
interviewees is difficult.
◉ What is the difference between orientation and training?. Answer:
Orientation: formal process of familiarizing new employees to the
organization, job and work unit.
Training: ongoing process of updating skills of an employee
◉ What activities or information should be included in an
orientation of a new employee?. Answer: Review of the organization
and how the employee's job contributes to the organizations
objectives
Specific information on policies, work rules, and benefits
General information about the daily work routine.
, ◉ Positive and negatives of the three frequently used performance
appraisal methods. Answer:
◉ Why do people think that the appraisal interview is the most
important aspect of the performance appraisal process?. Answer: It
provides that manager with the opportunity to discuss an employees
performance and explore areas of improvement. Employees are also
able to discuss their concerns and problems in the job situation.
Opportunities for growth withing the employees job
◉ Identify the five step disciplinary process. Answer: Unrecorded
oral warning
Oral warning with notation in an employees personal file
Written reprimand
Suspension
Discharge
◉ In what situations should the disciplinary process be used? When
would the five step process not be important?. Answer: Availability
for work: absence, tardiness, leaving without permission, late from
breaks
QUESTIONS AND ANSWERS GUARANTEED TO
PASS
◉ Why are performance standards a critical component of
developing job descriptions. Answer: Desired results at a definite
level of quality for a specified job
Based on work-related behaviors ; Should be clearly stated in
writing
◉ How can jobs be designed to increase satisfaction of the
employees?. Answer: Skill variety, task identity, task significance,
autonomy, and feedback.
The greater the extent of all five task characteristics in a job, the
more likely it is that the job holder will be highly motivated and
experience job satisfaction
◉ Why is it important to know the law in managing human
resources?. Answer: There are many acts in play that are very
important in order to prevent discrimination
,◉ When recruiting for a vacant position, why is it sometimes a poor
idea to recruit from within?. Answer: New ideas may not be heard
Scope of skills and knowledge may be inadequate for the higher level
position
personal biases
◉ What information should not be requested on a job application
form? Why?. Answer: Age, gender, race, religion, national origin or
family status may violate provisions of the Civil Rights Act of 1964.
Information requested should not lead to discrimination against
applicants.
◉ Why would a background and reference checks be conducted
prior to offering a position to an applicant?. Answer: Inadequate
reference checking is one of the major causes of high turnover,
employee theft and white-collar crime.
◉ What are advantages and disadvantages of structured and
unstructured interviews?. Answer: Structured Advantages: gives a
common body of data on all interviewers, allows for systematic
coverage of all information deemed necessary for all applicants, and
,provides means for minimizing personal biases and prejudices of the
interviewer; generally used for lower level jobs.
Unstructured interviews: Broad questions; useful in assessing
characteristics of an individual such as ability to communicate and
interpersonal skills.
Disadvantages of unstructured- comparison of answers across
interviewees is difficult.
◉ What is the difference between orientation and training?. Answer:
Orientation: formal process of familiarizing new employees to the
organization, job and work unit.
Training: ongoing process of updating skills of an employee
◉ What activities or information should be included in an
orientation of a new employee?. Answer: Review of the organization
and how the employee's job contributes to the organizations
objectives
Specific information on policies, work rules, and benefits
General information about the daily work routine.
, ◉ Positive and negatives of the three frequently used performance
appraisal methods. Answer:
◉ Why do people think that the appraisal interview is the most
important aspect of the performance appraisal process?. Answer: It
provides that manager with the opportunity to discuss an employees
performance and explore areas of improvement. Employees are also
able to discuss their concerns and problems in the job situation.
Opportunities for growth withing the employees job
◉ Identify the five step disciplinary process. Answer: Unrecorded
oral warning
Oral warning with notation in an employees personal file
Written reprimand
Suspension
Discharge
◉ In what situations should the disciplinary process be used? When
would the five step process not be important?. Answer: Availability
for work: absence, tardiness, leaving without permission, late from
breaks
